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Capita Resourcing - Managed Service Program

Capita Resourcing - Managed Service Program

Who Is This Vendor Assessment For?
NelsonHall’s Managed Service Program vendor assessment for CapitaResourcing is a comprehensive assessment of Capita Resourcing’smanaged service program (MSP) offering and capabilities, designed for:

Sourcing managers investigating sourcing developments within MSP
HR decision makers exploring the benefits and inhibitors of MSP asevidenced from the clients and vendor capability
Vendor marketing, sales and business managers developing strategiesto identify developments and target opportunities within managedservice programs
Financial analysts and investors specializing in, or covering the HRoutsourcing industry and suppliers.

Key Findings & Highlights
Capita Resourcing is part of the Workplace Services division, one of nineoperating business divisions within Capita plc. Capita Resourcing has~190 employees supporting MSP services, supporting two languages anddelivering MSP services in the U.K. and Ireland.Capita Resourcing has 12 MSP contracts (in addition to itself). Byvolume, Capita Resourcing’s MSP business is mainly government/publicsector; however, it also has clients across the energy/utilities,professional services, transportation and healthcare industries. It shouldbe noted, however, that several of these contracts are MSP frameworks,which although procured by a single entity (where the master contract isbetween Capita Resourcing and that single entity), the service isprovided to multiple autonomous clients (where each client contractsunder a separate call-off contract). For example, within CapitaResourcing’s CL1 government contract framework (Capita Resourcing’slargest MSP contract) there are currently ~100 public sectororganizations accessing the framework through specific contracts.In 2015 Capita Resourcing managed a total contingent workforce spendof $1,018.6m across ~18.2k contractor resources. Of these, the majorityof contingent workers were direct hires (~83%) through a master vendormodel, and the remainder are agency supplied staff sourced in a vendorneutral model.Capita Resourcing’s clients increasingly want a more blended totalworkforce solution (including RPO) and more bundling of services(including SOW and Freelancers). Capita Resourcing has been workingon a number of service enhancements and new offerings to meet itsclients’ needs and those of the wider market (including talent shortagesand advances in technology). Capita Resourcing has focused on specificinitiatives around multigenerational workforce, diversity and inclusion,sourcing strategy, and utilizing plug-and-play technologies/toolkits toenhance automation and analytics.

Scope of the Report
The report provides a comprehensive and objective analysis of CapitaResourcing’s managed service program offering, capabilities, and marketand financial strength, including:

Identification of the company’s strategy, emphasis, and newdevelopments in both its service and technology
Analysis of the company’s strengths, challenges, and outlook
Revenue and Spend Under Management
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s key offerings (service model and servicecomponents)
Analysis of the company’s delivery capability (including the location,size and scale of delivery operations; and delivery via technology).


1. Background
2. Revenue Summary
3. Key Offerings
3.1 Service Models
3.2 Service Offerings
3.3 Process SLA’s/KPI’s
4. Delivery Capability and Partnerships
4.1 Technology Partners
4.2 Analytics and Automation
5. Target Markets
5.1 Capita Resourcing’s Target Market
5.2 Example Clients
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook
Appendix 1: MSP Services

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