Market Research Logo

Capita - Payroll Services

Capita - Payroll Services

Who Is This Vendor Assessment For?
NelsonHall’s payroll services vendor assessment for Capita is acomprehensive assessment of Capita’s payroll service offering andcapabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers ofpayroll outsourcing and identifying vendor suitability for payroll processoutsourcing RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector
HR and payroll decision makers.

Key Findings & Highlights
Capita plc (Capita) is a public company traded on the London StockExchange and headquartered in London, U.K. It formed in 1984 from theChartered Institute of Public Finance & Accountancy (CIPFA). Payrollservices are offered to the U.K. and Ireland. Approximately 40% of its HRoutsourcing business derives from payroll services.Capita currently processes ~255k payslips per year across the U.K. andIreland, and has a client base of 1,620 organizations, 90% of which areorganizations of fewer than 500 employees.

Scope of the Report
The report provides a comprehensive and objective analysis of Capita’spayroll outsourcing offering, capabilities, and market and financialstrength, including:

Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service componentsAnalysis of the company’s delivery organization including the location,size and scale of delivery locations and their activities.


1. Background
2. Revenue Summary
3. Key Offerings
3.1 Payroll Offerings
3.2 Client Benefits
4. Delivery Capability and Partnerships
4.1 Technology Capability
4.2 Reporting & Analytics
4.3 New Developments
5. Target Markets
5.1 Wins
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report