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Capita - CX Services in Energy and Utility

Capita - CX Services in Energy and Utility

Who Is This Vendor Assessment For?
NelsonHall’s Customer Experience Services in Energy and Utility on Capita is a comprehensive assessment of Capita’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
Capita offers CX services including industry-specific services such as maintaining the national gas safe registry in the U.K., smart meter governance in the country through a subsidiary Data Communications Company, and software implementation and data flow management with its company AMT Sybex.

Scope of the Report
The report provides a comprehensive and objective analysis of Capita customer experience services offerings and capabilities, and market and financial strengths in the energy and utility sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
4.3 Commercial Model
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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