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BPO Opportunities in the Logistics Sector: 2015

Who Is This Report For?

NelsonHall’s “BPO Opportunities in the Logistics Sector: 2015” report is a comprehensive market assessment report designed for:
Sourcing managers investigating sourcing developments within the logistics sector
Vendor marketing, sales and business managers developing strategies to target BPO service opportunities within the logistics sector
Financial analysts and investors specializing in the IT services and BPO sector.

Scope of the Report

The report is based on interviews with executives in the logistics sector in the U.S., U.K., Continental Europe, and Asia Pacific.
The report analyzes the worldwide market for BPO within the logistics sector and addresses the following questions:
What are the principal business issues faced by organizations in the logistics sector?
What proportion of companies in the logistics sector have cost savings planned and what level of cost savings are being targeted by process area?
What customer experience initiatives are planned by companies in the logistics sector?
How important are emerging market initiatives to companies in the logistics sector?
How satisfied are companies in the logistics sector with their current shared services capability by process area?
What initiatives are companies in the logistics sector taking to enhance their service delivery?
To what extent are sourcing strategies companies in the logistics sector shifting in favor of in-sourcing or BPO?
Which potential BPO service provider initiatives are highly valued by companies in the logistics sector?
How do companies in the logistics sector expect their spend on BPO to change over the next three years?
Which processes will companies in the logistics sector seriously evaluate for BPO in the near future?

Key Issues & Highlights

Logistics companies are facing increasingly complex customer requirements and typically need to enhance their forward planning and fulfilment agility in order to reduce their delivery times. At the same time, the companies need to continually rebalance their capacity to meet changes in customer distribution requirements.
Accordingly, logistics companies need to change their delivery structures and their delivery location mix, and are increasingly undergoing shifts in their sourcing strategies in favor of BPO to address these necessities.


1. Introduction
2. Executive Summary
3. Market Forecast
4. Key Business Issues and Initiatives
5. Shared Service Center Initiatives
6. Sourcing Strategy and Use of BPO
7. BPO Purchasing Intentions
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