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Aon Hewitt - H&W Services

Who Is This Vendor Assessment For?
NelsonHall’s H&W Services vendor assessment for Aon Hewitt is a comprehensive assessment of Aon Hewitt’s H&W service offering and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers of H&W services and identifying vendor suitability for H&W services RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the H&W services sector.
Key Findings & Highlights
Aon Hewitt is a provider of HR consulting and outsourcing services.
Aon Hewitt’s H&W services offering includes the following: H&W administration including COBRA administration, absence management, spending account administration, healthcare exchanges (including active and retiree exchanges), dependent audit services, and advocacy services.
The most common H&W service bundle includes H&W administration, COBRA, direct billing, eligibility reporting, and customer service, with reimbursement account administration also often included.
Aon Hewitt primarily targets large market organizations in the U.S. for its H&W services. However, over the last several years, Aon Hewitt has had a growing presence with mid-market organizations.
Aon Hewitt serves ~14.1m participants across its H&W business, including ~2m retirees.

Scope of the Report

The report provides a comprehensive and objective analysis of Aon Hewitt’s H&W services offering, capabilities, and market and financial strength, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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