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Alorica - Digital CX Services

Alorica - Digital CX Services

Who Is This Vendor Assessment For?
NelsonHall's Digital Customer Experience Service3s on Alorica is a comprehensive assessment of Alorica's offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and invesstors specializing in the support services sector.

Key Findings & Highlights
In 2017 Alorica integrated the ~$1bn EGS business, performed client consolidation and site rationalization, divested of some of its third-party collections business, and added 20 new logos to reach ~600 clients globally. The company also invested in geographic expansion entering China and Japan and building its capacity in Bulgaria.

Scope of the Report
The report provides a comprehensive and objective analysis of Alorica’s digital customer experience services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
4.3 Commercial Model
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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