Alorica- CX Services in Retail and CPG

Alorica- CX Services in Retail and CPG

Who Is This Vendor Assessment For?
NelsonHall’s Customer Experience Services in Retail and CPG report on Alorica is a comprehensive assessment of Alorica offerings and capabilities designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
For the retail and CPG sectors, Alorica provides customer care, L1-3 technical support, membership and loyalty management, new customer acquisitions, upsell and cross-sell, retention, credit and collections and fraud protection, back-office support including warranty and returns. It also offers a range of sales and marketing services as well as its premium technical support services.

Scope of the Report
The report provides a comprehensive and objective analysis of Alorica customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery sites.