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Aegis- CMS in Retail Banking

Aegis- CMS in Retail Banking

Who Is This Vendor Assessment For?
NelsonHall’s CMS in retail banking industry sector profile on Aegis is acomprehensive assessment of Aegis’ retail banking sector customermanagement services (CMS) offerings and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofCMS to serve the retail banking sector and identifying vendorsuitability for CMS RFPs
Vendor marketing, sales and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.

Scope of the Report
Aegis is a privately held outsourcing and technology services companyheadquartered in Mumbai, India. Aegis was founded in 1992 in the U.S.,and since 2008 has been fully owned by Essar Group, a $27bn Indianmultinational conglomerate. Aegis currently has operations in 46 locationsacross nine countries. It has ~40k employees and a ~35k seat capacity,supporting ~150 clients.In 2014, Essar sold Aegis’ operations in the U.S., the Philippines, andCosta Rica to Teleperformance for $610m. The transaction included ~19kemployees, ~18k seats in 16 sites (nine in the U.S., six in the Philippines,and one in Costa Rica), representing ~$400m in annual revenues.In 1997, Aegis began supporting retail banking organizations. Its firstclient was a French bank with an Indian presence; this client wassupported from India.

Scope of the Report
The report provides a comprehensive and objective analysis of Aegis’retail banking offerings, capabilities, and market and financial strength,including:
Identification of the company’s strategy, emphasis and newdevelopments
Analysis of the company’s strengths, weaknesses and outlook
Revenue estimates
Analysis of the profile of the company’s CMS retail banking customerbase, including the company’s targeting strategy and examples ofcurrent contracts
Analysis of the company’s retail banking sector CMS offerings andkey service components
Analysis of the company’s delivery organization including thegeography of delivery locations used for CMS retail banking sectorclients.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths and Challenges
7. 1 Strengths
7. 2 Challenges
8. Outlook

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