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ADP - H&W Services

ADP - H&W Services

Who Is This Vendor Assessment For?

NelsonHall’s H&W Services Vendor Assessment for ADP is a comprehensive assessment of ADP’s H&W offering and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers of H&W and identifying vendor suitability for H&W RFPs

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the H&W sector.

Key Findings & Highlights

ADP is a U.S. headquartered benefits administration provider whose heritage stems from payroll processing.

The company’s H&W service offering includes H&W administration, spending account administration (including FSAs, HSAs, HRAs, and commuter benefits), COBRA administration, and leave administration.

Other services that can be included within its H&W offering include dependent verifications, total compensation statements, carrier enrollment, employee communications, health and wellness services, and strategic advisory services.

In general, ADP primarily targets mid-market organizations with 500 – 10k employees in the U.S., with minimal activity in Canada.

ADP serves ~8.3m H&W participants and ~12.5m lives. Approximately 3m participants came from SHPS.

Scope of the Report

The report provides a comprehensive and objective analysis of ADP’s H&W offering, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location of delivery locations.


1. Strategy
2. Background
3. Financial Analysis
4. Organization Structure
5. Target Markets
6. Key Offerings
7. Strengths & Challenges
8. Emphases and priorities in 2014/2015
9. Outlook

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