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ADP - RPA and AI in HR Outsourcing

ADP - RPA and AI in HR Outsourcing

Who Is This Vendor Assessment For?
NelsonHall's RPA and AI in HRP Vendor Assessment for ADP is a comprehensive assessment of NGA HRs automation and artifical intelligence offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of exisitng suppliers of HR outsourcing and identifying vendor suitability for HR services RFPs
- Vendor marketing, sales and business managers looking to benchmark themsselves against their peers
- Financial analysts and investors specializing in the support services sector
- HR and payroll decison makers.

Key Findings & Highlights
ADP, founded in 1949 and headquartered in Roseland, NJ, is a global provider of HR software and services.
ADP's business is organized into two business segments:
- Employer Services (~70% of revenues):
- Provides HR management/workforce management services, payroll services, time and attendance management, benefits administration, recruiting andd talent management including RPO, insurance services, retirement services, and payment and compliance solutions to ~690k clients worldwide
- PEO Services (~30% of revenues):
- ADP TotalSource provides employment administration outsourcing services for organizations with 10-200 employees including payroll, benefits admin, and compliance services through a co-employment relationship; servicing ~530k worksite employees in 50 U.S. states.
Within Employer Services, ADP's offerings include software and services for:
- HR administration
- Payroll
- Tax and compliance
- Time and labor management (TLM)
- Benefits administration
- Recruitment process outsourcing (RPO)
- Talent management
- Insurance services
- Retirement services
- Payment and comliance solution
- Pre- employment
- Medical practices.
This profile focusses specifically on ADP's RPA and AI capability leveraged in the delivery of its HR services and HCM technology offerings. FOr a more comprehensive overview of ADP's HR services and technology capability, please refer to the following vendor profiles available to NelsonHall subscribers:
- ADP - Next Generation HCM Technology (2018)
- ADP - Next Generation Recruitment Process Outsourcing (2018)
- ADP - Next Generation Payroll Services (2017)
- ADP - Benefits Administration (2017)
- ADP - Multi-process HR Services (2017)
ADP leverage RPA and AI across its scope of HR services offerings with the intent of increasing itss opeational scale, efficiency, and speed of delivery, to provide an enhanced client experience through greater accuracy and reliability.
While ADP provides its RPA and Ai capabilities to clients as part of its services and technology solutions, it does not currently offer the capability as a standalone services offering but doess provide ad hoc consullting to clients on a case by case basis.
ADP's RPA program currently includes ~75 automated proceses across its HR service offerings, supported by ~140 bots in production, with further development plans to add ~50 additonal processes over the next 12 months.
ADP offers a common analytic solution called ADP DataCloud, which it launched in2013 and currently has ~4k clients and ~1.5k benchmarking clients, serving ~200k users.
In 2015, ADP added Benchmarking to the DataCloud offering, which help clients evaluate their workforce metrics agaisnt industry averages. DataCloud aggregates information from ADP's ~700 client base and benchmarks ~17 industries and ~700 job types.
In addition to its HR services, ADP offers multiple, cloud-based HCM solutions from which it delivers its services. Across these platforms, ADP continues to invest in and incorporate next generation features such as user-centric design, extended mobile capabilties, predictive analytics, machine learning (ML) and artificial intelligence (AI) to provide an enhanced UX/UI and personalized user guidance for simplified platform interactions ( FOr further details on ADP's HCM offering and capabilities, see: ADP- Next Generation HCM Technology (2018) vendor profile.
ADP supports the delivery of its automation capability through a combinatiion of its own delvelopment resources and capabilitiy, and by leveraging select technology partners.
Its automation development and program is led from offshore COE's in Romania and India and by resourcesembedded in HR service deleivery across its global delivery centers. ADP leveragees Blue Prism as its primary partner for RPA platform technology
ADP's approach to rolling out its RPA and AI capability to its client base has been primarily at the process level, applying the capability to key focus areas on groups of clients on a case by case basis to introduce the technology as needed. Currently, ADP has ~5k clients leveraginng some level of RPA in its HR service delivery andd expect to douuble this by the end of 2019.

Scope of the Report
The report provides a comprehensive and objective analysis of ADP's RPA and AI offering leveraged in the delivery of its HR services, including:
- Identificaiton of the company's strategy, new developments, and outlook
- Analysis of the company's offerings and key service components
- Analysis of the profile of the company's customer base leveraging RPA and AI including the company's targeting strategy
- Analysis of the company's delivery organization including the location of delivery locations.


1. Background
2. Key Offerings
3. Delivery Capability and Partnerships
4. Target Markets
5. Strategy
6. Outlook

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