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ADP - Payroll Services

ADP - Payroll Services

Who Is This Vendor Assessment For?

NelsonHall’s Payroll Services Vendor Assessment for ADP is acomprehensive assessment of ADP’s payroll services offerings andcapabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll services RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector
HR and payroll decision makers.

Key Findings & Highlights

ADP is a global provider of HR BPO services and is the largest payrollcompany globally, providing payroll services to ~36m employees. Thecompany is organized into two business units:
Employer Services (75% of revenues): provides HR, payroll, benefits,recruitment and related services to ~630k clients worldwide
PEO Services (25% of revenues): under ADP TotalSource, providesemployment administration services for organizations with 10 - 200employees. Services offered include payroll, benefits administrationand compliance services, and are provided through a co-employmentrelationship, servicing ~8.7k clients, with ~387k worksite employees inthe U.S.ADP pays ~36m employees globally, across 630k payroll clients.By NelsonHall rankings, ADP is the largest payroll provider globally, interms of revenues. Approximately 70% of its business is based in theU.S., where it is the largest provider of payroll. Since 2010 it hasundergone a number of acquisitions which have increased its globalcapability and ability to service global clients.

Scope of the Report

The report provides a comprehensive and objective analysis of ADP’spayroll services offering, capabilities, and market and financial strength,including:
Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location,size and scale of delivery locations and their activities.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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