Global Kiosk Market - Segmented by (Banking, Vending Kiosks, Ticketing), End-User Vertical (Healthcare, Retail, Banking and Financial Services) and Region - Growth, Trends, and Forecast (2018 - 2023)
The global kiosk market is expected to register a CAGR of 10.2% over the forecast period of 2018–2023. The scope of the market is limited to the hardware products offered by the vendors in the market.
Kiosk systems are increasingly being employed across many industries to streamline processes and provide better operational flexibility. Major players across various industries are increasingly investing in kiosks, as technological advancements and the integration of more advanced software is allowing for a more interactive and intuitive experience for consumers, which is set to boost the adoption of kiosks across the globe. However, increasing security concerns could hinder the growth of the market. Instances like the recent ransomware attack, WannaCry, has made consumers wary of vulnerabilities in the existing infrastructure. This coupled with the high initial investment required, and maintenance costs of kiosks could challenge the growth of the market.
Vending Kiosks to Hold a Significant Share
While traditional vending machines represent a mature industry with sluggish growth rate, the high-tech kiosks are expected to have a prosperous forecast period. Owing to the flexibility and space constraints, vending kiosks provide competition to the existing small and medium scale convenience stores and stands selling food and beverage. Food and drinks contribute to the major share of the vending machines, followed by DVD rentals, which require the presence of manual labor in the kiosk to interact with the consumer. The growth of the DVD rentals has slowed down significantly, due to the emergence of online streaming services. The increase in product offerings in vending machines and a rise in the number of beverage manufacturers selling their products through exclusive smart vending machines are crucial for the growth of intelligent vending machine market. Large beverage manufacturers such as Coca-Cola and PepsiCo use their smart vending machines to sell their exclusive product lines. Rising consumption of cold beverages trend is expected to aid the market growth.
Growing Tourism to Drive the Market for Kiosks in China
The tourism industry in China has experienced unprecedented growth in the past few years. Reform in China and open policy, supported by increasing economic growth of the country has boosted the tourism industry. China is the fourth most visited country in the world with an estimated 60 million tourists visiting it in 2016. This number has grown significantly compared to 2015 with over a 4.2% rise. Tourism industry generated more than CNY 3.420 billion in 2015. Tourists visiting this country are increasingly looking for technological solutions that help them buy products and services. This is providing a huge demand for kiosks in this country. Many retailers and other service providers in places with high concentration of tourists are increasingly employing kiosk systems, which eliminate the communication barrier and provide easy services for the tourists. Tourists visiting the country are also preferring these systems as they offer familiar operations and are easy to use. China is expected to become the country with the largest tourism industry by 2020, thus providing a huge opportunity to explore and grow rapidly in this region.
Key Developments in the Market
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