Consumers and Payment Innovation - UK - May 2018
“Facing up to new payment methods will be a gradual process, particularly with facial recognition authentication feeling so much more personal than a fingerprint scan. Some people have a natural aversion to new payment methods, as shown by scepticism towards smartphone and contactless options. Providers will need to give users time, space, and support to become more comfortable with each innovation that comes to market.”
– Patrick Ross, Senior Financial Services Analyst
This report looks at the following issues:
Could using selfies for purpose, rather than pleasure, face resistance?
PayPal is poised to make a clean sweep of the payment space, but will it?
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