"Car rental revenues have been increasing steadily and are expected to continue growing through 2020 as consolidation in the market drives up prices and as travel participation/expenditures rise. New technologies and service model adjustments should help companies maintain sales growth, as should improved loyalty offerings and more streamlined rental processes. There’s a noteworthy desire among many consumers to rent from companies that use innovative technologies, promote convenience, offer transparent pricing models, and meet their unique, individual needs. Green vehicles and luxury offerings are also increasingly capturing the interest of renters, who want to simultaneously boost their perception of themselves while feeling like they are saving some money."
- Lindsey Rogers, Consumer Research Analyst
This report discusses the following key topics:
Relatively few are members of a car rental loyalty program Renters are not confident in their choices Pain points lead to dissatisfied customers