Unified Communications as a Service Market

Unified Communications as a Service Market

Target Audience:
• Application Developers
• Cloud and IoT Companies
• Communications Services Providers
• Data Analytics Companies
• ICT Infrastructure Providers
• Managed Services Companies

Historically, the most cost-effective method to implement enterprise telecom services, was for the enterprise to acquire and deploy their own communications infrastructure. With the advent of the Internet and virtualization of the data center, the economics have shifted to the service provider model. The service provider invests in a virtualized communications infrastructure, negating the need for the enterprise to do so and offers the enterprise a more flexible usage model.

This report examines the Unified Communications as a Service (“UCaaS”) marketplace. It includes analysis of:
• Key providers and competitive dynamics
• Typical customer selection criteria
• Current trends and future outlook

1. Overview
2. UCaaS Rationale
3. UCaaS Selection Criteria
4. UCaaS Service Providers
4.1. Mitel Networks Corporation
4.2. Ring Central Inc.
4.3. 8X8 Inc.
4.4. Verizon Communications Inc.
4.5. Comcast Corporation
4.6. Vonage Holdings Inc.
4.7. Indrato (West Corporation)
4.8. Star2Star Communications LLC
4.9. DXC technology
4.10. Alcatel Lucent Enterprise International
4.11. IBM Corporation (Ribbon Communications)
4.12. Cisco Systems Inc.
4.13. VoxBone (Bandwidth)
4.14. Zoom Video Communications
4.15. Nextiva
4.16. GoToConnect/Jive Communications (LogMeIn)
4.17. Dialpad
5. UCaaS Operation and Administration Tool Providers
5.1. Nectar
5.2. Voss Solutions
5.3. Unify Square
5.4. Kurmi Software
5.5. Unimax
6. Report Findings
7. Conclusions

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