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Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography -

Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020

UCaaS is now becoming an indispensable tool for all forms of business communications, whether it is through video conferencing, teleconference, instant messaging, or by email. UCaaS is now a preferred method of collaboration in organizations. Currently, companies are investing heavily to delivery high quality video, voice, and conferencing collaboration services. Companies in the UC market are looking for best conceivable way to provide UC platforms to their customers.

The major reason behind the increasing adoptability of UCaaS by organizations and SMB’s is the increasing trend in mobility and bring your own device (BYOD) environments, as UCaaS provides best infrastructure for these trends. UCaaS is also considered by small and medium businesses as it supports advanced technology for communication and provides different revenue generation models for vendors and cost savings for clients.

Consumer goods & retail industry is considered as a very competitive market because of wider customer choice and most of business in retail industry depends on communication processes. UCaaS helps retail outlets to streamline the business process by enabling quick, real time service and faster transaction closures. The customized and personalized experiences provided by UCaaS in the purchase cycle helps the retail outlets improve customer loyalty.

There are various assumptions that have been considered for market sizing and forecasting. For instance, exchange rate, one of the economic factors, is expected to have a moderate impact on this market. Thus, the dollar fluctuations are expected to not seriously affect the forecasts in the markets.

The report will help the market leaders/new entrants in this market in the following ways –
1. It segments the market into components and applications, providing a comprehensive coverage of the market. It also provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across the different verticals and regions.
2. This report will help them better understand the competitors and gain more insights to position their business accordingly. There is a separate section on competitive landscape, including competitor ecosystem, mergers & acquisitions, and venture capital funding. Besides, there are company profiles of 10 top players in this market.
3. The report will help them understand the pulse of the market through the information on key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED
    • CURRENCY
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • MARKET SIZE ESTIMATION
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • MARKET SHARE ESTIMATION
      • KEY DATA TAKEN FROM SECONDARY SOURCES
      • KEY DATA TAKEN FROM PRIMARY SOURCES
      • KEY INDUSTRY INSIGHTS
    • ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE AND GROWTH RATE, 2014-2020 (USD BILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN UNIFIED COMMUNICATION AS A SERVICE MARKET
    • UNIFIED COMMUNICATION AS A SERVICE MARKET - TOP THREE COMPONENTS
    • GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET
    • UNIFIED COMMUNICATION AS A SERVICE MARKET POTENTIAL
    • UNIFIED COMMUNICATION AS A SERVICE VERTICAL MARKET
    • UNIFIED COMMUNICATION AS A SERVICE REGIONAL MARKET
    • LIFE CYCLE ANALYSIS, BY REGION, 2015
  • MARKET OVERVIEW
    • INTRODUCTION
    • EVOLUTION
    • MARKET SEGMENTATION
    • MARKET DYNAMICS
      • DRIVERS
        • Table INCREASING MOBILITY & BYOD TREND IS PROPELLING THE GROWTH OF UNIFIED COMMUNICATION AS A SERVICE MARKET
      • RESTRAINTS
        • Table LACK OF AWARENESS AND DEPLOYMENT SIZE IS HAMMERING THE GROWTH OF UNIFIED COMMUNICATION AS A SERVICE MARKET
      • OPPORTUNITIES
        • Table LACK OF AWARENESS IN UNTAPPED OR LESS EXPLORED REGIONS IS THE NEW OPPORTUNITY FOR UNIFIED COMMUNICATION AS A SERVICE MARKET
      • CHALLENGES
        • Table INTEGRATING UNIFIED COMMUNICATION AS A SERVICE IS A KEY CHALLENGE FOR THE GROWTH OF THIS MARKET
  • INDUSTRY TRENDS
    • INTRODUCTION
    • UNIFIED COMMUNICATION AS A SERVICE MARKET VALUE CHAIN
    • ECOSYSTEM
    • TOP VENDORS ECOSYSTEM
  • UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY COMPONENT
    • INTRODUCTION
      • Table GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY COMPONENT, 2014-2020 (USD BILLION)
      • TELEPHONY
        • Table TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
        • Table TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2014-2020 (USD BILLION)
        • Table TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
      • UNIFIED MESSAGING
        • Table UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
        • Table UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2014-2020 (USD BILLION)
        • Table UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
      • CONFERENCING
        • Table CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
        • Table CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2014-2020 (USD BILLION)
        • Table CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
      • COLLABORATION PLATFORMS & APPLICATION
        • Table COLLABORATION PLATFORMS & APPLICATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
        • Table COLLABORATION PLATFORMS & APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2014-2020 (USD BILLION)
        • Table COLLABORATION PLATFORMS & APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
  • UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
    • SMALL BUSINESSES
      • Table SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE , BY VERTICAL, 2014-2020 (USD BILLION)
      • Table SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • MEDIUM BUSINESSES
      • Table MEDIUM BUSINESSES : UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2014-2020 (USD BILLION)
      • Table MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • ENTERPRISES
      • Table ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2014-2020 (USD BILLION)
      • Table ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2014-2020 (USD BILLION)
      • Table LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
  • UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY VERTICAL
    • INTRODUCTION
      • Table UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2014-2020 (USD BILLION)
    • BANKING, FINANCIAL SERVICE & INSURANCE (BFSI)
      • Table BFSI: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table BFSI: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
      • Table BFSI: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • TELECOM & IT
      • Table TELECOM & IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table TELECOM & IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
      • Table TELECOM & IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • CONSUMER GOODS & RETAIL
      • Table CONSUMER GOODS & RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table CONSUMER GOODS & RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
      • Table CONSUMER GOODS & RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • HEALTHCARE
      • Table HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
      • Table HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION , 2014-2020 (USD BILLION)
    • PUBLIC SECTOR & UTILITIES
      • Table PUBLIC SECTOR & UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table PUBLIC SECTOR & UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
      • Table PUBLIC SECTOR & UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • LOGISTICS & TRANSPORTATION
      • Table LOGISTICS & TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table LOGISTICS & TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
      • Table LOGISTICS & TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • TRAVEL & HOSPITALITY
      • Table TRAVEL & HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table TRAVEL & HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
      • Table TRAVEL & HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • OTHER VERTICALS
      • Table OTHER VERTICALS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2020 (USD BILLION)
      • Table OTHER VERTICALS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2020 (USD BILLION)
      • Table OTHER VERTICALS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
  • UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY REGION
    • INTRODUCTION
      • Table UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2020 (USD BILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2015-2020 (USD BILLION)
      • Table NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2020 (USD BILLION)
      • Table NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2020 (USD BILLION)
    • EUROPE
      • Table EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2015-2020 (USD BILLION)
      • Table EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2020 (USD BILLION)
      • Table EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2020 (USD BILLION)
    • ASIA-PACIFIC
      • Table APAC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2015-2020 (USD BILLION)
      • Table APAC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2020 (USD BILLION)
      • Table APAC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2020 (USD BILLION)
    • MIDDLE EAST & AFRICA (MEA)
      • Table MEA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2015-2020 (USD BILLION)
      • Table MEA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2020 (USD BILLION)
      • Table MEA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2020 (USD BILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2015-2020 (USD BILLION)
      • Table LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2020 (USD BILLION)
      • Table LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2020 (USD BILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
      • MERGERS & ACQUISITIONS
        • Table MERGERS & ACQUISITIONS, 2013-2015
      • AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS
        • Table AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2013-2015
      • NEW PRODUCT DEVELOPMENTS
        • Table NEW PRODUCT DEVELOPMENT, 2013-2015
  • COMPANY PROFILES
    • INTRODUCTION
    • ALCATEL-LUCENT
      • BUSINESS OVERVIEW
      • PRODUCT AND SERVICES PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • AVAYA
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • CISCO
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • COMPUTER SCIENCES CORPORATION (CSC)
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • HEWLETT-PACKARD
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • IBM
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • MICROSOFT
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • POLYCOM
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • VERIZON COMMUNICATION
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • VOSS
      • OVERVIEW
      • PRODUCT/SOLUTION PORTFOLIO
      • MNM VIEW
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
  • APPENDIX
    • RECENT DEVELOPMENTS
      • Table NEW PRODUCT LAUNCHES
      • Table MERGERS & ACQUISITIONS
    • INSIGHTS OF INDUSTRY EXPERTS
    • DISCUSSION GUIDE
    • INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

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