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Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021

  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED
    • CURRENCY
    • LIMIATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
    • MARKET SIZE ESTIMATION
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • MARKET SHARE ESTIMATION
      • KEY DATA TAKEN FROM SECONDARY SOURCES
      • KEY DATA TAKEN FROM PRIMARY SOURCES
      • KEY INDUSTRY INSIGHTS
    • ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE AND GROWTH RATE, 2014-2021 (USD MILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN UNIFIED COMMUNICATION AS A SERVICE MARKET
    • UNIFIED COMMUNICATION AS A SERVICE MARKET -BY COMPONENTS
    • GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET
    • UNIFIED COMMUNICATION AS A SERVICE MARKET, BY INDUSTRY
    • UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION
    • LIFE CYCLE ANALYSIS, BY REGION, 2016
  • MARKET OVERVIEW
    • INTRODUCTION
    • EVOLUTION
    • MARKET SEGMENTATION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
  • INDUSTRY TRENDS
    • INTRODUCTION
    • UNIFIED COMMUNICATION AS A SERVICE MARKET VALUE CHAIN
    • ECOSYSTEM
    • TOP VENDORS ECOSYSTEM
  • UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY COMPONENT
    • INTRODUCTION
      • Table GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY COMPONENT, 2014-2021 (USD MILLION)
    • TELEPHONY
      • Table TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
      • Table TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • UNIFIED MESSAGING
      • Table UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
      • Table UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • CONFERENCING
      • Table CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
      • Table CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • COLLABORATION PLATFORMS AND APPLICATION
      • Table COLLABORATION PLATFORMS AND APPLICATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
      • Table COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
    • SMALL BUSINESSES
      • Table SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE , BY INDUSTRY, 2014-2021 (USD MILLION)
      • Table SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • MEDIUM BUSINESSES
      • Table MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
      • Table MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • ENTERPRISES
      • Table ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
      • Table ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
      • Table LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY INDUSTRY
    • INTRODUCTION
      • Table UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
    • BANKING, FINANCIAL SERVICE AND INSURANCE
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • TELECOM AND IT
      • Table TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • CONSUMER GOODS AND RETAIL
      • Table CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION , 2014-2021 (USD MILLION)
    • PUBLIC SECTOR AND UTILITIES
      • Table PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • LOGISTICS AND TRANSPORTATION
      • Table LOGISTICS & AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • TRAVEL AND HOSPITALITY
      • Table TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • OTHER INDUSTRIES
      • Table OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD ,MILLION)
      • Table OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
    • EUROPE
      • Table EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
    • ASIA-PACIFIC
      • Table ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
    • MIDDLE EAST AND AFRICA
      • Table MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2013-2016
      • PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
        • Table PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2013-2016
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2012-2016
  • COMPANY PROFILES
    • INTRODUCTION
    • CISCO SYSTEMS, INC.
      • BUSINESS OVERVIEW
      • PRODUCT/SOLUTION OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • COMPUTER SCIENCES CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS/SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • BT GROUP
      • BUSINESS OVERVIEW
      • PRODUCTS/SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
    • 8X8, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • WEST CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • MICROSOFT CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • VOSS SOLUTIONS
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • VERIZON COMMUNICATIONS, INC.
      • BUSINESS OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • STAR2STAR COMMUNICATIONS
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • POLYCOM, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS/SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
  • APPENDIX
    • INSIGHTS OF INDUSTRY EXPERTS
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021

“Growing trends of mobility and Bring Your Own Device (BYOD), shifting expense from CAPEX to OPEX and service deployment across the globe and growing importance of asset tracking are some of the drivers of the Unified Communication as a Service (UCaaS) market”

The UCaaS market size is estimated to grow from USD 17.35 billion in 2016 to USD 28.69 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.6% due to the increasing need for communication infrastructure across the world. The UCaaS market is growing rapidly because of the increase in adoption of unified communication services, due to shifting of expenses from CAPEX to OPEX.
“Enterprises are expected to gain prominent traction during the forecast period”

The enterprises segment is expected to grow at the highest CAGR during the forecast period. UCaaS is ideal for large asset intensive companies that have large amounts of equipment, which require seamless communication across the globe. Enterprises are more receptive towards the deployment of unified communication services as they need to supervise the lifecycle activities of workforce in order to make the most of the return on investments.

“North America is witnessing a high growth potential during the forecast period””
North America is expected to account for the largest market share in 2016. With the increasing use of unified services in consumer goods & retail and logistic & transportation verticals in the U.S. and Canada, the UCaaS market in this region is set to grow at a rapid pace in the region. Driving force behind the growth of the UCaaS market is the digitization of businesses and adoption of cloud services by small, medium, and large enterprises.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key industry personnel. The break-up profile of primary discussion participants is given below.

By Company Type: Tier-1 (35%), Tier-2 (40%), and Tier-3 (25%) companies
By Designation: C-level (40%), Directors (30%), and Others (30%)
By Region: North America (40%), APAC (25%), Europe (20%), and Rest of the World (15%)

The various key unified communication service providers profiled in the report are as follows:
1. Cisco Systems
2. Computer Science Corporation
3. BT Group
4. 8x8, Inc.
5. West Corporation
6. Microsoft Corporation
7. Voss Solutions
8. Verizon Communication
9. Star2star Communications
10. Polycom, Inc.

The report will help the market leaders/new entrants in UCaaS market in the following ways:
1. This report segments the UCaaS market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across different services and regions.
2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help the stakeholders to better understand the competitors and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.


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