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Smart Process Application Market by Solution (ECM, BPM, Customer Experience Management, Business Intelligence and analytics, Enterprise Mobility), by Service, by Deployment Type, by Organization Size, by Verticals, & by Region - Global Forecast to 2020

Smart Process Application Market by Solution (ECM, BPM, Customer Experience Management, Business Intelligence and analytics, Enterprise Mobility), by Service, by Deployment Type, by Organization Size, by Verticals, & by Region - Global Forecast to 2020

Smart process application can be defined as the new type of application software aimed at reducing human error rates to improve the efficiency of human centric business activities. Now-a-days the businesses are looking out for different process solution that helps to improve the productivity of unstructured and people intensive activities, to increase the effectiveness of processes and decision making. As digitization has increased the flow of data namely documents, images and video files adding to already existing unstructured and content data.

Major forces driving this market are growing advancements in ICT, connectivity, business agility and limitations with traditional process applications. Over the next 5 years, market for SPA is expected to become highly pervasive across its ecosystem, and penetrating the market to a huge extent covering all geographical territories.

Banking, financial services and insurance (BFSI), and retail have significantly increased their spending on the solutions and services. This rise in global spending for solutions and services has boosted the market opportunities for the companies providing Smart process application (SPA) solutions.

The report also analyses market drivers, restraints and opportunities along with a study on top key players and their competitive look. The report provides key insight into smart process application market current trends and best practices in the market.
The report brings out the smart process application market potential across various regions such as North America, Europe, APAC, Latin America, and MEA. Smart process application market is further segmented into each regional market by deployment type, solutions, verticals, services, and organization size.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY
    • LIMITATION
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
      • BOTTOM-UP APPROACH
      • TOP-DOWN APPROACH
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • ASSUMPTIONS
      • Table SPA MARKET: ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table SPA MARKET SIZE AND GROWTH, BY SUBSEGMENT, 2013-2020 ($BILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE SPA MARKET
    • SPA MARKET, BY SUBMARKET
    • TOTAL SPA MARKET
    • SPA MARKET POTENTIAL
    • LIFE CYCLE ANALYSIS, BY REGION, 2014
  • MARKET OVERVIEW
    • INTRODUCTION
    • EVOLUTION OF SPA MARKET
    • MARKET SEGMENTATION
      • BY SOLUTION
      • BY SERVICE
      • BY DEPLOYMENT TYPE
      • BY ORGANIZATION SIZE
      • BY VERTICAL
      • BY REGION
    • MARKET DYNAMICS
      • DRIVERS
        • Table TECHNOLOGICAL DEVELOPMENT IN ICT IS EXPECTED TO BE THE MAJOR DRIVING FACTOR FOR THE GROWTH OF THE SPA MARKET
      • RESTRAINTS
        • Table OPERATIONAL ISSUES IS EXPECTED TO CONFINE THE GROWTH OF SPA MARKET
      • OPPORTUNITIES
        • Table INCREASING CUSTOMER EXPERIENCE PROVIDE SIGNIFICANT OPPORTUNITY FOR VENDORS IN THE SPA MARKET
      • CHALLENGE
  • INDUSTRY TRENDS
    • INTRODUCTION
    • VALUE CHAIN ANALYSIS
    • PORTER'S FIVE FORCES ANALYSIS
      • BARGAINING POWER OF SUPPLIERS
      • BARGAINING POWER OF BUYERS
      • THREAT FROM NEW ENTRANTS
      • THREAT FROM SUBSTITUTES
      • INTENSITY OF RIVALRY
  • SPA MARKET ANALYSIS, BY SOLUTION
    • INTRODUCTION
      • Table SPA MARKET SIZE, BY SOLUTION, 2013-2020 ($BILLION)
    • ENTERPRISE CONTENT MANAGEMENT (ECM)
      • Table ECM: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • BUSINESS PROCESS MANAGEMENT (BPM)
      • Table BPM: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • CUSTOMER EXPERIENCE MANAGEMENT (CEM)
      • Table CEM: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • BUSINESS INTELLIGENCE (BI) AND ANALYTICS
      • Table BI AND ANALYTICS: SPA MARKET SIZE, BY REGION, 2013-2020 ($BILLION)
    • ENTERPRISE MOBILITY
      • Table ENTERPRISE MOBILITY: SPA MARKET SIZE, BY REGION, 2013-2020 ($BILLION)
  • SPA MARKET ANALYSIS, BY SERVICE
    • INTRODUCTION
      • Table SPA MARKET SIZE, BY SERVICE, 2013-2020 ($BILLION)
    • SUPPORT AND MAINTENANCE SERVICES
      • Table SUPPORT AND MAINTENANCE SERVICE: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • PROFESSIONAL SERVICES
      • Table PROFESSIONAL SERVICE: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • MANAGED SERVICES
      • Table MANAGED SERVICE: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
  • SPA MARKET ANALYSIS, BY DEPLOYMENT TYPE
    • INTRODUCTION
      • Table SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 ($BILLION)
    • ON-PREMISES
      • Table ON-PREMISES: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • CLOUD
      • Table CLOUD: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
  • SPA MARKET ANALYSIS, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 ($BILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • MEDIUM-SIZED BUSINESSES
      • Table MEDIUM-SIZED BUSINESSES: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • SMALL-SIZED BUSINESSES
      • Table SMALL-SIZED BUSINESSES: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
  • SPA MARKET ANALYSIS, BY VERTICAL
    • INTRODUCTION
      • Table SPA MARKET SIZE, BY VERTICAL, 2013-2020 ($BILLION)
    • BFSI
      • Table BFSI: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • TELECOM AND IT
      • Table TELECOM AND IT: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • PUBLIC SECTOR, ENERGY, AND UTILITIES
      • Table PUBLIC SECTOR, ENERGY, AND UTILITIES: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • MEDIA AND ENTERTAINMENT
      • Table MEDIA AND ENTERTAINMENT: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • RETAIL
      • Table RETAIL: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • ACADEMIA AND EDUCATION
      • Table ACADEMIA AND EDUCATION: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • TRANSPORTATION AND LOGISTICS
      • Table TRANSPORTATION AND LOGISTICS: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
    • OTHER VERTICALS
      • Table OTHERS: SPA MARKET SIZE, BY REGION, 2013-2020 ($MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table SPA MARKET SIZE, BY REGION, 2013-2020 ($BILLION)
    • NORTH AMERICA (NA)
      • Table NA: SPA MARKET SIZE, BY SOLUTION, 2013-2020 ($MILLION)
      • Table NA: SPA MARKET SIZE, BY SERVICE, 2013-2020 ($MILLION)
      • Table NA: SPA MARKET SIZE, BY VERTICAL, 2013-2020 ($MILLION)
      • Table NA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 ($MILLION)
      • Table NA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 ($MILLION)
    • EUROPE
      • Table EUROPE: SPA MARKET SIZE, BY SOLUTION, 2013-2020 ($MILLION)
      • Table EUROPE: SPA MARKET SIZE, BY SERVICE, 2013-2020 ($MILLION)
      • Table EUROPE: SPA MARKET SIZE, BY VERTICAL, 2013-2020 ($MILLION)
      • Table EUROPE: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 ($MILLION)
      • Table EUROPE: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 ($MILLION)
    • ASIA-PACIFIC (APAC)
      • Table APAC: SPA MARKET SIZE, BY SOLUTION, 2013-2020 ($MILLION)
      • Table APAC: SPA MARKET SIZE, BY SERVICE, 2013-2020 ($MILLION)
      • Table APAC: SPA MARKET SIZE, BY VERTICAL, 2013-2020 ($MILLION)
      • Table APAC: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 ($MILLION)
      • Table APAC: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 ($MILLION)
    • MIDDLE EAST AND AFRICA (MEA)
      • Table MEA: SPA MARKET SIZE, BY SOLUTION, 2013-2020 ($MILLION)
      • Table MEA: SPA MARKET SIZE, BY SERVICE, 2013-2020 ($MILLION)
      • Table MEA: SPA MARKET SIZE, BY VERTICAL, 2013-2020 ($MILLION)
      • Table MEA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 ($MILLION)
      • Table MEA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 ($MILLION)
    • LATIN AMERICA (LA)
      • Table LA: SPA MARKET SIZE, BY SOLUTION, 2013-2020 ($MILLION)
      • Table LA: SPA MARKET SIZE, BY SERVICE, 2013-2020 ($MILLION)
      • Table LA: SPA MARKET SIZE, BY VERTICAL, 2013-2020 ($MILLION)
      • Table LA: SPA MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 ($MILLION)
      • Table LA: SPA MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 ($MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2012-2015
      • NEW ALLIANCES, CONTRACTS, PARTNERSHIPS, AND AGREEMENTS
        • Table NEW ALLIANCES, CONTRACTS, PARTNERSHIPS, AND AGREEMENTS, 2012-2015
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2012-2015
      • EXPANSIONS
        • Table EXPANSIONS, 2012-2014
      • OTHER DEVELOPMENTS
        • Table OTHER DEVELOPMENTS, 2012-2014
  • COMPANY PROFILES
    • INTRODUCTION
    • EMC CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • OPENTEXT CORP.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • SAP AG
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • LEXMARK INTERNATIONAL
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • PEGASYSTEM, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • APPIAN
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
    • INTERNATIONAL BUSINESS MACHINES CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENT
    • SALESFORCE.COM
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
    • KANA (A VERINT COMPANY)
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
    • KOFAX LIMITED
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
  • APPENDIX
    • DISCUSSION GUIDE
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

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