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Service Delivery Automation Market by Type (IT Process Automation, Business Process Automation), Organization Size (Large Enterprises, SME’s), Vertical (BFSI, Travel & Hospitality, Telecommunication & Media) and Region - Global Forecast to 2021

Service Delivery Automation Market by Type (IT Process Automation, Business Process Automation), Organization Size (Large Enterprises, SME’s), Vertical (BFSI, Travel & Hospitality, Telecommunication & Media) and Region - Global Forecast to 2021

“Need to go agile for faster delivery of services is a key driver for the service delivery automation market”
The service delivery automation market is estimated to grow from USD 1.82 billion in 2016 to USD 6.31 billion by 2021, at a CAGR of 28.2%. The report segments the market into automation type, organization size, vertical, and region. Major growth drivers of the service delivery automation market include the need to go agile for faster time-to-service, and to replace or compliment manpower with automation to deliver quality services.

“Healthcare & pharmaceuticals segment estimated to grow at the highest rate during the forecast period”
The market, by vertical, has been segmented into BFSI; IT, telecommunication & media; travel, hospitality & transportation; retail & consumer goods; healthcare & pharmaceuticals; manufacturing & logistics; and others. The healthcare & pharmaceuticals vertical segment is expected to grow at the highest CAGR during the forecast period, considering it being an information-dependent sector. The adoption of service delivery automation solutions not only help in reducing operational costs, but also ensure increased accuracy of processes. These factors will drive the adoption of service delivery automation in the healthcare & pharmaceuticals sector.

“APAC projected to grow at the highest rate during the forecast period”
North America holds the largest market share in 2016 and the trend is expected to continue in the coming years. The concept of service delivery automation is to help automate business processes in order to reduce costs, by replacing manpower with technology in service delivery. This has rapidly increased the demand for service delivery automation solutions. The market in APAC is expected to witness exponential growth, and the region is projected to be the fastest-growing in the global service delivery automation market during the forecast period. This growth is mainly attributed to the strong presence of outsourcing industries in countries such as India and China, which, in turn, will propel the adoption of service delivery solutions across the region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:
By Company Type: Tier 1: 30%, Tier 2: 10%, and Tier 3: 60%
By Designation: C-level: 20%, Director level: 30%, and Others: 50%
By Region: North America: 60%, Europe: 10%, APAC: 30%,

The various key vendors profiled in the report are as follows:
1. IBM Corporation
2. UiPath
3. IPsoft
4. Blue Prism
5. Xerox Corporation
6. Nice Systems Ltd.
7. Celaton Limited
8. Openspan. Inc.
9. Automation Anywhere, Inc.
10. Arago US, Inc.
11. Genfour Ltd.
12. Exilant Technologies Private Limited

The report will help market leaders/new entrants in this market in the following ways:
1. This report segments the service delivery automation market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different verticals and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes new product launches, partnerships, agreements & collaborations, mergers & acquisitions, and expansions.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEAR CONSIDERED FOR THE STUDY
    • CURRENCY
    • LIMITATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
      • BOTTOM-UP APPROACH
      • TOP-DOWN APPROACH
    • MARKET BREAKDOWN AND DATA TRIANGULATION
      • ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table GLOBAL SERVICE DELIVERY AUTOMATION MARKET SIZE AND GROWTH RATE, 2014-2021 (USD BILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE SERVICE DELIVERY AUTOMATION MARKET
    • SERVICE DELIVERY AUTOMATION MARKET - TOP VERTICAL, BY REGION
    • GLOBAL SERVICE DELIVERY AUTOMATION MARKET
    • SERVICE DELIVERY AUTOMATION MARKET POTENTIAL
    • SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE
    • LIFECYCLE ANALYSIS, BY REGION (2015)
  • MARKET OVERVIEW
    • INTRODUCTION
    • EVOLUTION
    • MARKET SEGMENTATION
      • SERVICE DELIVERY AUTOMATION MARKET, BY TYPE
      • SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE
      • SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL
      • SERVICE DELIVERY AUTOMATION MARKET, BY REGION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
  • SERVICE DELIVERY AUTOMATION MARKET, BY TYPE
    • INTRODUCTION
      • Table SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
    • IT PROCESS AUTOMATION
      • Table IT PROCESS AUTOMATION : SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
      • INFRASTRUCTURE AUTOMATION
        • Table INFRASTRUCTURE AUTOMATION : IT PROCESS AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
      • APPLICATION LIFECYCLE AUTOMATION
        • Table APPLICATION LIFECYCLE AUTOMATION: IT PROCESS AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
    • BUSINESS PROCESS AUTOMATION
      • Table BUSINESS PROCESS AUTOMATION: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2016-2021 (USD MILLION)
      • GENERIC AUTOMATION
        • Table GENERIC AUTOMATION: BUSINESS PROCESS AUTOMATION MARKET, BY REGION, 2016-2021 (USD MILLION)
      • PROCESS SPECIFIC AUTOMATION
        • Table PROCESS SPECIFIC AUTOMATION: BUSINESS PROCESS AUTOMATION MARKET, BY REGION, 2016-2021 (USD MILLION)
      • INDUSTRY SPECIFIC AUTOMATION
        • Table INDUSTRY SPECIFIC : BUSINESS PROCESS AUTOMATION MARKET, BY REGION, 2016-2021 (USD MILLION)
  • SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: SERVICE DELIVERY AUTOMATION MARKET, BY REGION , 2014-2021 (USD MILLION)
    • SMES
      • Table SMES: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL
    • INTRODUCTION
      • Table GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
    • BFSI
      • Table BFSI: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
    • IT, TELECOMMUNICATION & MEDIA
      • Table IT, TELECOMMUNICATION & MEDIA: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
    • TRAVEL, HOSPITALITY & TRANSPORTATION
      • Table TRAVEL, HOSPITALITY & TRANSPORTATION: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
    • RETAIL & CONSUMER GOODS
      • Table RETAIL & CONSUMER GOODS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
    • HEALTHCARE & PHARMACEUTICALS
      • Table HEALTHCARE & PHARMACEUTICALS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
    • MANUFACTURING & LOGISTICS
      • Table MANUFACTURING & LOGISTICS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
    • OTHERS
      • Table OTHER VERTICALS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
    • EUROPE
      • Table EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table EUROPE: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table EUROPE: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table EUROPE: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table EUROPE: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
    • ASIA-PACIFIC
      • Table ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table ASIA PACIFIC: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table ASIA PACIFIC: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
    • MIDDLE EAST & AFRICA
      • Table MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST & AFRICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST & AFRICA: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST & AFRICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST & AFRICA: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
    • MERGERS & ACQUISITIONS
      • Table MERGERS & ACQUISITIONS, 2014-2015
    • PARTNERSHIPS, AGREEMENTS & COLLABORATIONS
      • Table PARTNERSHIPS, AGREEMENTS, JOINT VENTURES & COLLABORATIONS, 2014-2016
    • NEW PRODUCT LAUNCHES
      • Table NEW PRODUCT LAUNCHES, 2014-2016
    • EXPANSIONS
      • Table EXPANSIONS, 2015
    • CONTRACTS
      • Table CONTRACTS, 2016
  • COMPANY PROFILES
    • IBM
      • BUSINESS OVERVIEW
      • PRODUCT PORTFOLIO
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • UIPATH SRL
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • IPSOFT
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • BLUE PRISM
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • XEROX CORPORATION
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • NICE SYSTEMS LTD.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • CELATON LIMITED
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • OPENSPAN INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • AUTOMATION ANYWHERE INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • ARAGO US, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS & SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • GENFOUR LTD.
      • BUSINESS OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • EXILANT TECHNOLOGIES PRIVATE LIMITED
      • BUSINESS OVERVIEW
      • PRODUCTS & SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • SOFTOMOTIVE SOLUTIONS LTD. (WINAUTOMATION)
      • BUSINESS OVERVIEW
      • PRODUCT PORTFOLIO
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • SUTHERLAND GLOBAL SERVICES
      • BUSINESS OVERVIEW
      • PRODUCT PORTFOLIO
      • RECENT DEVELOPMENTS
      • MNM VIEW
  • APPENDIX
    • INDUSTRY EXPERTS
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

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