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Operation Business Process as a Service (BPaaS) Market by Process (Order Management as a Service (OMaaS), SCM, Business Process Analytics, Digital Asset Management), Deployment (Hosted, On-Premise) - Global Forecast to 2020

Operation Business Process as a Service (BPaaS) Market by Process (Order Management as a Service (OMaaS), SCM, Business Process Analytics, Digital Asset Management), Deployment (Hosted, On-Premise) - Global Forecast to 2020

Operation business process as a service (BPaaS) is a form of business process outsourcing (BPO) that is employed through a cloud computing service model. BPaaS and cloud business process management solutions combine traditional BPO solutions with cloud computing technology to deliver value added business outcomes with limited IT infrastructure. These solutions help in managing the fragmented businesses of an enterprise across the regions from a central node, while also ensuring flexibility, in terms of accessibility, deployment, and scalability of the solutions. BPaaS is an outcome of evolution of cloud services that enable the automation of business processes to assure the consistency of business outcomes. The benchmarking criterion of BPaaS and cloud BPM solutions remains an ambiguity amongst organizations due to privacy, security, and compliance concerns; however, enterprises are slowly realizing the benefits of these solutions. This has resulted in the increased application of operation BPaaS solutions across various verticals.

Global adoption trends and pervasiveness across most verticals are clear indications of substantial growth opportunities on the global BPaaS market, as early adopters have realized the various advantages of this cloud-based service. Business process as a service can be further segmented into operation BPaaS, sales BPaaS, human resources BPaaS, finance & accounting BPaaS, marketing BPaaS, and others. Operation BPaaS solutions support organizations across various verticals to effectively create a network amongst employees, partners, distributors, suppliers, and other entities in a business ecosphere and deliver high value process outcomes. Operation BPaaS redefines the traditional business process outsourcing (BPO) solutions by blending it with cloud technology.

In 2015, Accenture lead the global operation BPaaS market, followed by Capgemini, Cognizant, SAP, Genpact, Fujitsu, and others.

The report has been segmented into vertical, deployment model, end user, process, service, and geography. The vertical segment has been further categorized into BFSI, telecommunication & information technology, energy & utility, healthcare, retail & wholesale distribution, transportation & logistics, manufacturing, aerospace & defense, government, and others. The deployment model has been segmented into hosted and on-premises. The end user segment has been categorized into enterprise and small and medium business. The process is bifurcated into five different segments digital asset management, order management, supply chain management, industry operations, business process analytics, and others. Based on service, the market has been segmented into design and consulting, system integration, support and maintenance, and others. The geography segment covers North America, Europe, Asia-Pacific, Middle East and Africa, and Latin America.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET SEGMENTATION & COVERAGE
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • INTEGRATED ECOSYSTEM OF OPERATION BUSINESS PROCESS AS A SERVICE MARKET
    • ARRIVING AT THE OPERATION BPAAS MARKET SIZE
      • TOP-DOWN APPROACH
        • Table OPERATION BPAAS PEER MARKET SIZE, 2014 ($MILLION)
      • BOTTOM-UP APPROACH
      • DEMAND SIDE APPROACH
        • Table OPERATION BPAAS VERTICAL MARKET SIZE, 2014 ($MILLION)
      • MACRO-INDICATOR-BASED APPROACH
        • Table OPERATION BPAAS MARKET: MACROINDICATORS, BY GEOGRAPHY, 2014 ($MILLION)
    • ASSUMPTIONS
  • EXECUTIVE SUMMARY
  • MARKET OVERVIEW
    • INTRODUCTION
    • COMPARISON WITH OVERALL BPASS (PARENT) MARKET
      • Table OPERATION BPAAS MARKET: COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
    • MARKET DRIVERS AND INHIBITORS
      • Table OPERATION BPAAS MARKET: DRIVERS AND INHIBITORS
    • KEY MARKET DYNAMICS
      • Table OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
      • Table OPERATION BPAAS HOSTED DEPLOYMENT MODEL MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION)
      • Table OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
      • Table OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
      • Table OPERATION BPAAS MARKET, BY SERVICE, 2014-2020 ($MILLION)
      • Table OPERATION BPAAS MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • DEMAND SIDE ANALYSIS
      • Table COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
  • OPERATION BPAAS MARKET, BY VERTICAL
    • INTRODUCTION
      • Table OPERATION BPAAS MARKET, BY VERTICAL, 2013- 2020 ($MILLION)
    • DEMAND SIDE ANALYSIS
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND BANKING, FINANCIAL SERVICES & INSURANCE, 2013-2020 ($MILLION)
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND TELECOM & IT, 2013-2020 ($MILLION)
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND ENERGY & UTILITIES, 2013-2020 ($MILLION)
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND HEALTHCARE, 2013-2020 ($MILLION)
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND RETAIL & WHOLESALE DISTRIBUTION, 2013-2020 ($MILLION)
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND TRANSPORTATION & LOGISTICS, 2013-2020 ($MILLION)
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND MANUFACTURING, 2013-2020 ($MILLION)
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND AEROSPACE & DEFENSE, 2013-2020 ($MILLION)
      • Table ICT EXPENDITURE COMPARISON: OVERALL AND GOVERNMENT, 2013-2020 ($MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
      • Table OPERATION BPAAS MARKET IN BFSI, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • TELECOMMUNICATION & INFORMATION TECHNOLOGY
      • Table OPERATION BPAAS MARKET IN TELECOMMUNICATION & INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • ENERGY & UTILITIES
      • Table OPERATION BPAAS MARKET IN ENERGY & UTILITIES, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • HEALTHCARE
      • Table OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • RETAIL & WHOLESALE DISTRIBUTION
      • Table OPERATION BPAAS MARKET IN RETAIL & WHOLESALE DISTRIBUTION, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • TRANSPORTATION & LOGISTICS
      • Table OPERATION BPAAS MARKET IN TRANSPORTATION & LOGISTICS, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • MANUFACTURING
      • Table OPERATION BPAAS MARKET IN MANUFACTURING, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • AEROSPACE & DEFENSE
      • Table OPERATION BPAAS MARKET IN AEROSPACE & DEFENSE, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • GOVERNMENT
      • Table OPERATION BPAAS MARKET IN GOVERNMENT, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • SNEAK VIEW: GLOBAL BPAAS MARKET
      • Table GLOBAL OPERATION BPAAS MARKET, BY VERTICAL, 2014 ($MILLION)
  • OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL
    • INTRODUCTION
      • Table OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
    • HOSTED DEPLOYMENT MODEL
      • Table OPERATION BPAAS IN HOSTED DEPLOYMENT MODEL, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • ON-PREMISE DEPLOYMENT MODEL
      • Table OPERATION BPAAS IN ON-PREMISE DEPLOYMENT MODEL, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • SNEAK VIEW: GLOBAL BPAAS MARKET
      • Table OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 ($MILLION)
  • OPERATION BPAAS MARKET, BY END USER
    • INTRODUCTION
      • Table OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
    • ENTERPRISE
      • Table OPERATION BPAAS IN ENTERPRISE, BY GEOGRAPHY,2013-2020 ($MILLION)
    • SMALL AND MEDIUM BUSINESS
      • Table OPERATION BPAAS IN SMALL AND MEDIUM BUSINESS, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • SNEAK VIEW: GLOBAL BPAAS MARKET
      • Table BPAAS MARKET, BY END-USER, 2014 ($MILLION)
  • OPERATION BPAAS MARKET, BY PROCESS
    • INTRODUCTION
      • Table OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
    • OPERATION BPAAS PROCESS SEGMENTS: COMPARISON WITH PARENT MARKET
      • Table OPERATION BPAAS MARKET, PROCESS COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
    • DIGITAL ASSET MANAGEMENT
      • Table OPERATION BPAAS MARKET IN DIGITAL ASSET MANAGEMENT, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • ORDER MANAGEMENT AS A SERVICE
      • Table OPERATION BPAAS MARKET IN ORDER MANAGEMENT AS A SERVICE, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • SUPPLY CHAIN MANAGEMENT
      • Table OPERATION BPAAS MARKET IN SUPPLY CHAIN MANAGEMENT, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • INDUSTRY OPERATIONS
      • Table OPERATION BPAAS MARKET IN INDUSTRY OPERATIONS,BY GEOGRAPHY, 2013-2020 ($MILLION)
    • BUSINESS PROCESS ANALYTICS
      • Table OPERATION BPAAS MARKET IN BUSINESS PROCESS ANALYTICS, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • OPERATION BPAAS MARKET, BY SERVICE
    • INTRODUCTION
      • Table OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
    • OPERATION BPAAS SERVICES SEGMENTS: COMPARISON WITH PARENT MARKET
      • Table OPERATION BPAAS MARKET: SERVICES COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION)
    • DESIGN AND CONSULTING
      • Table OPERATION BPAAS MARKET IN DESIGN AND CONSULTING SERVICES, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • SYSTEM INTEGRATION
      • Table OPERATION BPAAS MARKET IN SYSTEM INTEGRATION, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • SUPPORT AND MAINTENANCE
      • Table OPERATION BPAAS MARKET IN SUPPORT AND MAINTENANCE, BY GEOGRAPHY, 2013-2020 ($MILLION)
  • OPERATION BPAAS MARKET, BY GEOGRAPHY
    • INTRODUCTION
      • Table OPERATION BPAAS MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION)
    • NORTH AMERICA (NA)
      • BY VERTICAL
        • Table NORTH AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
      • BY DEPLOYMENT MODEL
        • Table NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
      • BY END-USER
        • Table NORTH AMERICA OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
      • BY PROCESS
        • Table NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
      • BY SERVICE
        • Table NORTH AMERICA OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
    • EUROPE
      • BY VERTICAL
        • Table EUROPE OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
      • BY DEPLOYMENT MODEL
        • Table EUROPE OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
      • BY END-USER
        • Table EUROPE OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
      • BY PROCESS
        • Table EUROPE OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
      • BY SERVICE
        • Table EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
    • ASIA-PACIFIC (APAC)
      • BY VERTICAL
        • Table ASIA-PACIFIC OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
      • BY DEPLOYMENT MODEL
        • Table ASIA-PACIFIC OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
      • BY END-USER
        • Table ASIA-PACIFIC OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
      • BY PROCESS
        • Table ASIA-PACIFIC OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
      • BY SERVICE
        • Table ASIA-PACIFIC OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
    • MIDDLE EAST AND AFRICA (MEA)
      • BY VERTICAL
        • Table MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
      • BY DEPLOYMENT MODEL
        • Table MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION)
      • BY END-USER
        • Table MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
      • BY PROCESS
        • Table MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
      • BY SERVICE
        • Table MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
    • LATIN AMERICA (LA)
      • BY VERTICAL
        • Table LATIN AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION)
      • BY DEPLOYMENT MODEL
        • Table LATIN AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 2013-2020 ($MILLION)
      • BY END-USER
        • Table LATIN AMERICA OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION)
      • BY PROCESS
        • Table LATIN AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION)
      • BY SERVICE
        • Table LATIN AMERICA OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION)
  • OPERATION BPAAS MARKET: COMPETITIVE LANDSCAPE
    • KEY CUSTOMERS
    • MERGERS & ACQUISITIONS
      • Table GLOBAL OPERATION BPAAS MARKET: MERGERS & ACQUISITIONS
    • JOINT VENTURES
      • Table GLOBAL OPERATION BPAAS: JOINT VENTURES
    • STRATEGIC ALLIANCES
      • Table GLOBAL OPERATION BPAAS: STRATEGIC ALLIANCES
  • GLOBAL OPERATION BPAAS, BY COMPANY
    • ACCENTURE
      • OVERVIEW
      • PRODUCTS AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
        • Table ACCENTURE: RECENT DEVELOPMENTS
      • KEY FINANCIALS
        • Table ACCENTURE: KEY FINANCIALS, 2011-2014 ($MILLION)
      • MNM VIEW
    • COGNIZANT
      • OVERVIEW
      • PRODUCTS AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
        • Table COGNIZANT: RECENT DEVELOPMENTS
      • KEY FINANCIALS
        • Table COGNIZANT: KEY FINANCIALS, 2011- 2014 ($MILLION)
      • MNM VIEW
    • CAPGEMINI
      • OVERVIEW
      • PRODUCT AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
        • Table CAPGEMINI: RECENT DEVELOPMENTS
      • KEY FINANCIALS
        • Table CAPGEMINI: KEY FINANCIALS, 2011-2014 ($MILLION)
      • MNM VIEW
    • CSC (COMPUTER SCIENCES CORPORATION)
      • OVERVIEW
      • PRODUCTS AND SERVICES OFFERINGS
      • RECENT DEVELOPMENTS
        • Table COMPUTER SCIENCES CORPORATION: RECENT DEVELOPMENTS
      • KEY FINANCIALS
        • Table COMPUTER SCIENCES CORPORATION: KEY FINANCIALS, 2011- 2014 ($MILLION)
      • MNM VIEW
    • GENPACT
      • OVERVIEW
      • PRODUCT AND SERVICE OFFERINGS
      • KEY FINANCIALS
      • RECENT DEVELOPMENTS
        • Table GENPACT: RECENT DEVELOPMENTS
      • MNM VIEW
    • FUJITSU
      • OVERVIEW
        • Table FUJITSU: RECENT DEVELOPMENTS
      • PRODUCTS AND SERVICE OFFERINGS
      • KEY FINANCIALS
        • Table FUJITSU: KEY FINANCIALS, 2011 - 2014 ($MILLION)
      • MNM VIEW
    • IBM
      • OVERVIEW
      • KEY FINANCIALS
        • Table IBM: KEY FINANCIALS, 2012-2013($MILLION)
        • Table IBM: NET SALES, BY GEOGRAPHICAL SEGMENT, 2009-2013 ($MILLION)
      • PRODUCTS AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
        • Table IBM: RECENT DEVELOPMENTS
      • MNM VIEW
    • ORACLE
      • OVERVIEW
      • KEY FINANCIALS
        • Table ORACLE: KEY FINANCIALS, 2011-2014 ($MILLION)
        • Table ORACLE: PRODUCT & SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • SAP
      • OVERVIEW
      • KEY FINANCIALS
        • Table SAP SE: KEY FINANCIALS, 2011-2014 ($MILLION)
      • PRODUCTS & SERVICES OFFERINGS
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CISCO
      • OVERVIEW
      • KEY FINANCIALS
        • Table CISCO, INC.: KEY FINANCIALS, 2011-2014 ($MILLION)
      • PRODUCT AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CA TECHNOLOGIES
      • OVERVIEW
      • KEY FINANCIALS
        • Table CA TECHNOLOGIES, INC.: KEY FINANCIALS, 2011-2014 ($MILLION)
      • PRODUCT AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • WIPRO LTD.
      • OVERVIEW
      • KEY FINANCIALS
        • Table WIPRO LTD.: KEY FINANCIALS, 2011-2014 ($MILLION)
      • PRODUCT AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INFOSYS
      • OVERVIEW
      • KEY FINANCIALS
        • Table INFOSYS: KEY FINANCIALS, 2011-2014 ($MILLION)
      • PRODUCT AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • TATA CONSULTANCY SERVICES (TCS)
      • OVERVIEW
      • KEY FINANCIALS
        • Table TCS: KEY FINANCIALS, 2011-2014 ($MILLION)
      • PRODUCT AND SERVICE OFFERINGS
      • RECENT DEVELOPMENTS
      • MNM VIEW
  • APPENDIX
    • CUSTOMIZATION OPTIONS
      • OPERATION BPAAS: PROCESS DATA
      • REGULATORY FRAMEWORK
      • OPERATIONS BPAAS: VERTICALS DATA
      • IMPACT ANALYSIS
      • HISTORICAL DATA AND TRENDS
    • INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
      • FEATURES AND BENEFITS OF RT
    • RELATED REPORTS

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