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Field Service Management Market by Solution (Work Order Management, Schedule and Dispatch, Inventory Management), by Service, by Deployment Type (Cloud, and On-Premise), by User Type (SMBs and Enterprise), by Industry Vertical & by Region - Global Forecas

Field Service Management Market by Solution (Work Order Management, Schedule and Dispatch, Inventory Management), by Service, by Deployment Type (Cloud, and On-Premise), by User Type (SMBs and Enterprise), by Industry Vertical & by Region - Global Forecasts to 2019

Field Service Management (FSM) market has got hold across regions due to the increasing demand of better services by customer. To meet the agile customer demands organizations are demanding solutions to improve and enhance their services. The organizations are also taking the advancements in technology into the account—catering to which various solutions such as ERP and CRM has tried to address their needs, but they had certain limitations in managing some needs required for better service.

Thus FSM plays an important role in helping organizations to centralize and manage their various service operations such as—work order management, mobile field workers, scheduling of tasks, dispatching the materials, managing the customers, maintaining the history of previous transactions of the customers, managing billing and invoicing solutions and reporting.

The growing demand for improved customer satisfaction, escalating demand for enhance and efficient productivity and increasing operational costs and to provide better customer experience are clearly driving the FSM market globally.

The major vendors such as Xora, Inc. (by ClickSoftware Technolgies Ltd.) , and Metrixx LLC., Oracle Corporation, SAP AG, IBM Corporation, ClickSoftware Technologies Ltd., Astea International, PTC, Infor, Service Power, and Trimble Navigation are helping large enterprises and SMBs to implement field service management solutions to serve their customers better in a cost effective way.

The major restraints in this market are lack of awareness, progressing demand for competent management of FSM. The report analyzes the growth rate and penetration of FSM across all regions.

There are various assumptions that have been taken into consideration for the market sizing and forecasting exercise. A few of the global assumptions include political, economic, social, technological, and economic factors. For instance, exchange rate is one of the economic factors which are expected to have a moderate rate of impact in this market. Therefore, dollar fluctuations are expected to not seriously affect the forecasts in the emerging Asia-Pacific (APAC) regions.

The report will help the market leaders/new entrants in this market in the following ways:

1. This report segments the market into solutions, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across different industry verticals and regions.

2. This report will help them better understand the competitors and gain more insights to better position one’s business. There is a separate section on competitive landscape, including end-user analysis, mergers and acquisitions, and venture capital funding. Besides this, there are company profiles of the ten major players in this market. In this section, market internals are provided that can help place one’s company ahead of the competitors.

3. The report helps them understand the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS
    • CURRENCY
    • LIMITATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • MARKET SIZE ESTIMATION
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • MARKET SHARE ESTIMATION
      • KEY DATA FROM SECONDARY SOURCES
      • KEY DATA FROM PRIMARY SOURCES
    • ASSUMPTIONS
    • KEY INDUSTRY INSIGHTS
  • EXECUTIVE SUMMARY
    • Table GLOBAL FSM MARKET SIZE AND GROWTH, 2013-2019 ($MILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE OPPORTUNITIES IN FSM MARKET
    • FSM MARKET: TOP THREE SOLUTIONS
    • GLOBAL FSM SOLUTIONS MARKET
    • FSM MARKET POTENTIAL
    • FSM USER TYPE MARKET (2019)
    • FSM REGIONAL MARKET
    • FSM SOLUTIONS GROWTH MATRIX
    • LIFE CYCLE ANALYSIS, BY REGION, 2014
  • MARKET OVERVIEW
    • INTRODUCTION
    • EVOLUTION
    • MARKET SEGMENTATION
      • FSM MARKET, BY SOLUTION
      • FSM MARKET, BY DEPLOYMENT TYPE
      • FSM MARKET, BY USER TYPE
      • FSM MARKET, BY INDUSTRY VERTICAL
      • FSM MARKET, BY REGION
    • MARKET DYNAMICS
      • DRIVERS
        • Table GROWING DEMAND FOR ENHANCED PRODUCTIVITY PROPELLING THE GROWTH OF FSM MARKET
      • RESTRAINTS
        • Table LACK OF AWARENESS ABOUT FSM SOLUTIONS IS RESTRAINING THE MARKET GROWTH
      • OPPORTUNITIES
        • Table INCREASED DEMAND FOR INTEGRATED FSM SOLUTIONS WITH M2M CONNECTIVITY
      • CHALLENGE
        • Table INEFFICIENCY IN THE MANAGEMENT OF INVOICES AND WORK ORDER ACTS AS AN CHALLENGE FOR THE OVERALL FSM MARKET
      • BURNING ISSUE
  • INDUSTRY TRENDS
    • INTRODUCTION
    • VALUE CHAIN ANALYSIS
    • PORTER'S FIVE FORCES ANALYSIS
      • THREAT OF NEW ENTRANTS
      • THREAT OF SUBSTITUTES
      • BARGAINING POWER OF SUPPLIERS
      • BARGAINING POWER OF BUYERS
      • INTENSITY OF COMPETITIVE RIVALRY
    • PEST ANALYSIS
      • POLITICAL FACTORS
      • ECONOMIC FACTORS
      • SOCIAL FACTORS
      • TECHNOLOGICAL FACTORS
  • GLOBAL FSM MARKET ANALYSIS, BY SOLUTION
    • INTRODUCTION
      • Table GLOBAL FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
      • Table GLOBAL FSM MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %)
    • SCHEDULE AND DISPATCH MARKET
      • Table SCHEDULE AND DISPATCH: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table SCHEDULE AND DISPATCH: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • WORK ORDER MANAGEMENT MARKET
      • Table WORK ORDER MANAGEMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table WORK ORDER MANAGEMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • MOBILE FIELD EXECUTION MARKET
      • Table MOBILE FIELD EXECUTION: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table MOBILE FIELD EXECUTION: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • CUSTOMER MANAGEMENT MARKET
      • Table CUSTOMER MANAGEMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table CUSTOMER MANAGEMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • REPORTING
      • Table REPORTING: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table REPORTING: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • BILLING AND INVOICING MARKET
      • Table BILLING AND INVOICING: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table BILLING AND INVOICING: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • INVENTORY MANAGEMENT MARKET
      • Table INVENTORY MANAGEMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table INVENTORY MANAGEMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • TRACKING AND PERFORMANCE MANAGEMENT MARKET
      • Table TRACKING AND PERFORMANCE MANAGEMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table TRACKING AND PERFORMANCE MANAGEMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
  • GLOBAL FSM MARKET ANALYSIS, BY DEPLOYMENT TYPE
    • INTRODUCTION
      • Table GLOBAL FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
    • CLOUD MARKET
      • Table CLOUD DEPLOYMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table CLOUD DEPLOYMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • ON-PREMISES MARKET
      • Table ON-PREMISES DEPLOYMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table ON-PREMISES DEPLOYMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
  • GLOBAL FSM MARKET ANALYSIS, BY USER TYPE
    • INTRODUCTION
      • Table GLOBAL FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
    • SMALL AND MEDIUM BUSINESSES (SMBS)
      • Table SMBS: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
      • Table SMBS: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
      • Table SMBS: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • LARGE ENTERPRISES
      • Table ENTERPRISES: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
      • Table ENTERPRISES: FSM SOLUTION MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
      • Table ENTERPRISES: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
  • GLOBAL FSM MARKET ANALYSIS, BY INDUSTRY VERTICAL
    • INTRODUCTION
      • Table GLOBAL FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
    • OIL AND GAS
      • Table OIL AND GAS: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • CONSTRUCTION
      • Table CONSTRUCTION: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • HOME AND RESIDENTIAL SERVICES
      • Table HOME AND RESIDENTIAL SERVICES: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • SECURITY AND ALARM
      • Table SECURITY AND ALARM: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • TRANSPORTATION
      • Table TRANSPORTATION: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • ENERGY AND UTILITIES
      • Table ENERGY AND UTILITIES: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • OTHERS
      • Table OTHERS: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table GLOBAL FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table GLOBAL FSM MARKET GROWTH, BY REGION, 2012-2019 (Y-O-Y %)
    • NORTH AMERICA (NA)
      • Table NORTH AMERICA: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
    • EUROPE
      • Table EUROPE: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
      • Table EUROPE: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
      • Table EUROPE: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table EUROPE: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
    • ASIA-PACIFIC (APAC)
      • Table ASIA-PACIFIC: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
      • Table ASIA-PACIFIC: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
      • Table ASIA-PACIFIC: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table ASIA-PACIFIC: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
    • MIDDLE EAST AND AFRICA (MEA)
      • Table MEA: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
      • Table MEA: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
      • Table MEA: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table MEA: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
    • LATIN AMERICA (LA)
      • Table LATIN AMERICA: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
      • Table LATIN AMERICA: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
      • Table LATIN AMERICA: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
      • Table LATIN AMERICA: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2011-2014
      • PARTNERSHIPS AND COLLABORATIONS
        • Table PARTNERSHIPS AND COLLABORATIONS, 2012-2014
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2011-2014
      • VENTURE FUNDING
        • Table VENTURE FUNDING, 2011-2014
  • COMPANY PROFILE
    • INTRODUCTION
    • SAP AG
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • ORACLE CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • IBM CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • CLICKSOFTWARE TECHNOLOGIES LTD.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • ASTEA INTERNATIONAL
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • SERVICEPOWER TECHNOLOGIES PLC
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • TRIMBLE NAVIGATION LTD
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • IFS
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • PTC, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INFOR
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • MNM VIEW
  • APPENDIX
    • DISCUSSION GUIDE
    • INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

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