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Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region - Global Forecast to 2021

Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region - Global Forecast to 2021

“The growing need for a highly scalable centralized system for the management of field services is expected to drive the Field Service Management (FSM) market”
The FSM market size is expected to grow from USD 1.78 billion in 2016 to USD 3.61 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 15.1%. The FSM market is driven by factors such as need for a centralized system for the management of field services, need for real-time collaboration, along with the ever-evolving demand for increasing operational efficiency and reducing operational costs. However, security concerns with respect to access to confidential data and lack of awareness about the benefits of FSM solutions limit the growth of the market.

“Mobile field execution solution segment is expected to grow at the highest CAGR during the forecast period”
Due to growing need for quick service delivery, real-time collaboration, and scalable solution to achieve improved customer experience, the mobile field execution solution is expected to grow at the highest CAGR during the forecast period.

“Implementation services segment is expected to contribute to the largest market share during the forecast period”
In terms of services, implementation is the highest contributing services segment. The implementation services segment provides end-to-end support to organizations, which is the main reason for its higher adoption. The implementation services type is gaining traction in the FSM market as it helps organizations in identifying the project scope; designing the plan layout; optimizing data quality & delivery through testing, building, and deploying, and integrating FSM solutions with clients existing systems suiting the organizational business needs; and assisting trained professionals in enabling the smooth implementation of FSM solutions.

“Asia-Pacific is expected to have the highest growth rate during the forecast period”
Asia-Pacific (APAC) includes emerging economies, such as China, Australia, Singapore, and India, which are rapidly deploying FSM solutions. APAC is expected to grow at the highest CAGR during the forecast period. This is mainly due to the increasing number of cloud service providers, investments in infrastructure, smartphone users, and many emerging industries in the region. The North American region is expected to be the largest revenue-generating region for FSM solution and service providers in 2016. This is due to the high focus on innovation and technology adoption, especially in the developed economies of North America.

In-depth interviews were conducted with the CEOs, marketing directors, other innovation & technology directors, and executives from various key organizations operating in the FSM market place.
By company type: Tier 1: 41%, Tier 2: 38%, and Tier 3: 21%
By designation: C-Level: 73%, Director Level: 17%, and Others: 10%
By region: North America: 58%, Europe: 17%, APAC: 18%, and RoW: 7%

The report includes the study of key players offering FSM solutions and services: Oracle Corporation (U.S.), SAP SE (Germany), IBM Corporation (U.S.), Microsoft Corporation (U.S.), ClickSoftware Technologies (U.S.), Industrial And Financial Systems AB (Sweden), ServicePower Technologies PLC (U.K.), ServiceMax Inc. (U.S.), Infor (U.S.), and Astea International Inc. (U.S.).

Research Coverage:
The report includes in-depth competitive analysis of these key players in the FSM market with their company profiles; Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis; recent developments; and key market strategies. The research report segments the FSM market by solution and service, deployment type, user type, industry vertical, and region.

Reasons to Buy the Report
The FSM market has been segmented by solutions and services, deployment type, user type, industry, and region. The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the end-users and regions.
2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help the stakeholders to better understand the competitors and gain more insights to better their position in business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY
    • LIMITATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • VENDOR DIVE MATRIX
      • QUADRANT DESCRIPTION
    • ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table GLOBAL FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2014-2021 (USD MILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET
    • FIELD SERVICE MANAGEMENT MARKET: TOP THREE INDUSTRY VERTICALS (2016-2021)
    • FIELD SERVICE MANAGEMENT MARKET: BY TOP THREE INDUSTRY VERTICALS AND REGIONS (2016)
    • FIELD SERVICE MANAGEMENT SOLUTIONS MARKET POTENTIAL (2016-2021)
    • FIELD SERVICE MANAGEMENT USER TYPE MARKET (2016-2021)
    • FIELD SERVICE MANAGEMENT MARKET SNAPSHOT, BY SERVICE (2016-2021)
    • LIFECYCLE ANALYSIS, BY REGION
  • MARKET OVERVIEW
    • INTRODUCTION
    • EVOLUTION
    • MARKET SEGMENTATION
      • BY SOLUTION
      • BY SERVICE
      • BY DEPLOYMENT TYPE
      • BY USER TYPE
      • BY INDUSTRY VERTICAL
      • BY REGION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
  • INDUSTRY TRENDS
    • INTRODUCTION
    • VALUE CHAIN ANALYSIS
    • FIELD SERVICE MANAGEMENT ARCHITECTURE
    • STRATEGIC BENCHMARKING
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SOLUTION
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
    • REPORTING AND DASHBOARDS
      • Table REPORTING AND DASHBOARDS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table REPORTING AND DASHBOARDS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • MOBILE FIELD EXECUTION
      • Table MOBILE FIELD EXECUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table MOBILE FIELD EXECUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • TRACKING AND PERFORMANCE MANAGEMENT
      • Table TRACKING AND PERFORMANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table TRACKING AND PERFORMANCE MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • SCHEDULE AND DISPATCH
      • Table SCHEDULE AND DISPATCH: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table SCHEDULE AND DISPATCH: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • WORK ORDER MANAGEMENT
      • Table WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • BILLING AND INVOICING
      • Table BILLING AND INVOICING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table BILLING AND INVOICING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • INVENTORY MANAGEMENT
      • Table INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SERVICE
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • IMPLEMENTATION
      • Table IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021(USD MILLION)
    • TRAINING AND SUPPORT
      • Table TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • CONSULTING
      • Table CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
    • CLOUD
      • Table CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • ON-PREMISES
      • Table ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY USER TYPE
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
    • SMALL AND MEDIUM ENTERPRISES (SMES)
      • Table SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY VERTICAL
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • ENERGY AND UTILITIES
      • Table ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • CONSTRUCTION AND REAL ESTATE
      • Table CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • TRANSPORTATION AND LOGISTICS
      • Table TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • FINANCIAL SERVICES
      • Table FINANCIAL SERVICES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • TELECOM AND IT
      • Table TELECOM AND IT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • OTHERS
      • Table OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
    • EUROPE
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
    • ASIA-PACIFIC
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
    • MIDDLE EAST AND AFRICA
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATIONS AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES
      • PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
        • Table PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2016
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2014-2016
    • MNM DIVE: FIELD SERVICE MANAGEMENT SYSTEM VENDOR SCORECARD
  • COMPANY PROFILES
    • INTRODUCTION
    • ORACLE CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • SAP SE
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INTERNATIONAL BUSINESS MACHINES CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • MICROSOFT CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CLICKSOFTWARE TECHNOLOGIES
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS)
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • SERVICEPOWER TECHNOLOGIES PLC
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • SERVICEMAX, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • INFOR
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • ASTEA INTERNATIONAL, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
    • KEY INNOVATORS
      • OVERIT S.P.A
      • GEO
  • APPENDIX
    • OTHER DEVELOPMENTS
      • Table OTHER DEVELOPMENTS: NEW PRODUCT LAUNCHES, 2014-2015
      • Table OTHER DEVELOPMENTS: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2014-2015
    • INDUSTRY EXCERPTS
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS
    • AUTHOR DETAILS

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