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Field Service Management Market by Solution (Schedule and Dispatch, Work Order Management, Mobile Field Execution), by Service (Implementation, Training, Consulting), by Deployment Type, by User Type, by Industry Vertical & by Region - Global Forecast to

Field Service Management Market by Solution (Schedule and Dispatch, Work Order Management, Mobile Field Execution), by Service (Implementation, Training, Consulting), by Deployment Type, by User Type, by Industry Vertical & by Region - Global Forecast to 2020

“The need for a centralized system for the management of field services to drive the Field Service Management (FSM) market”
The FSM market size is estimated to grow from USD 1.97 billion in 2015 to USD 5.11 billion by 2020, at an estimated CAGR of 21.0%. The need for a centralized system for the management of field services, and the ever-evolving demand for increasing operational efficiency and reducing operational costs are the important driving factors fueling the growth of the FSM market.

“Schedule and dispatch to gain maximum traction during the forecast period”
The schedule and dispatch solution is estimated to contribute the largest market share during the forecast period. Furthermore, due to the need for quick service delivery to achieve improved customer experience, schedule & dispatch, and customer management solutions are expected to be the most prominent solutions among all the FSM solutions. In terms of services, implementation is the highest contributing services segment. Consulting services segment is expected to grow at the highest rate from 2015 to 2020. North America is expected to be largest revenue generating region followed by Europe whereas Asia-Pacific (APAC) and Middle East and Africa (MEA) are expected to be the emerging potential markets for FSM solutions and services.

In the process of determining and verifying the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people.
By Company Type - Tier 1 – 55%, Tier 2 – 20%, and Tier 3 – 25%
By Designation – C-level – 60%, Director-level – 25%, and other – 15%
By Region –North America – 10%, Europe– 20%, Asia-Pacific - 40%, and ROW – 30%

As the need for post-sale services is evolving and so is the number of field service providers, the FSM market offers tremendous upcoming opportunities for growth in the next five years. With the developments and innovations in cloud and mobile technologies, huge opportunity lies for field service companies to adopt FSM solutions to increase their operational efficiency at reduced costs and achieve a high-level of customer satisfaction. Furthermore, the organizations are also turning toward consulting services for the deployment of the right FSM solution as per their business objectives, thereby making it the fastest-growing services segment.

The various key FSM vendors and service providers profiled in the report are as follows:
1. SAP SE
2. Oracle Corporation
3. IBM Corporation
4. ClickSoftware Technologies
5. Astea International
6. ServicePower Technologies Plc.
7. Trimble Navigation Limited
8. IFS
9. PTC, Inc.
10. Infor

The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the different verticals and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, newproduct develpoments, partnerships, mergers and acquisitions.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY
    • LIMITATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table GLOBAL FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2013-2020 (USD BILLION, Y-O-Y %)
    • Table GLOBAL FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2013-2020 (USD MILLION)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET
    • FIELD SERVICE MANAGEMENT MARKET: TOP THREE INDUSTRY VERTICALS
    • GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY REGION AND INDUSTRY VERTICAL
    • FIELD SERVICE MANAGEMENT MARKET POTENTIAL
    • FIELD SERVICE MANAGEMENT USER TYPE MARKET (2020)
    • FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION (2015-2020)
    • FIELD SERVICE MANAGEMENT REGIONAL MARKET
    • INDUSTRY VERTICAL GROWTH MATRIX
    • LIFECYCLE ANALYSIS, BY REGION, 2015
  • MARKET OVERVIEW
    • INTRODUCTION
    • EVOLUTION
    • MARKET SEGMENTATION
      • BY SOLUTION
      • BY SERVICE
      • BY DEPLOYMENT TYPE
      • BY USER TYPE
      • BY INDUSTRY VERTICAL
      • BY REGION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
      • BURNING ISSUES
  • INDUSTRY TRENDS
    • INTRODUCTION
    • FIELD SERVICE MANAGEMENT ARCHITECTURE
    • VALUE CHAIN ANALYSIS
    • INDUSTRY STANDARDS AND REGULATIONS
      • INTRODUCTION
      • SERVICE CAPABILITY & PERFORMANCE STANDARDS (SCP)
      • OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)
      • TECHNOLOGY SERVICES INDUSTRY ASSOCIATION (TSIA)
    • STRATEGIC BENCHMARKING
    • INNOVATION SPOTLIGHT
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SOLUTION
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
    • SCHEDULE AND DISPATCH
      • Table SCHEDULE AND DISPATCH: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • WORK ORDER MANAGEMENT
      • Table WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • MOBILE FIELD EXECUTION
      • Table MOBILE FIELD EXECUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • CUSTOMER MANAGEMENT
      • Table CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • REPORTING AND DASHBOARDS
      • Table REPORTING AND DASHBOARDS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • BILLING AND INVOICING
      • Table BILLING AND INVOICING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • INVENTORY MANAGEMENT
      • Table INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • TRACKING AND PERFORMANCE MANAGEMENT
      • Table TRACKING AND PERFORMANCE MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SERVICE
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
    • IMPLEMENTATION
      • Table IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE,2013-2020 (USD MILLION)
      • Table IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • TRAINING AND SUPPORT
      • Table TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
      • Table TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • CONSULTING
      • Table CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
      • Table CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
    • CLOUD
      • Table CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • ON-PREMISES
      • Table ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY USER TYPE
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
    • SMALL AND MEDIUM ENTERPRISE (SME)
      • Table SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
      • Table SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
      • Table SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • LARGE ENTERPRISE
      • Table LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
      • Table LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
      • Table LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY INDUSTRY VERTICAL
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
    • OIL AND GAS
      • Table OIL AND GAS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • CONSTRUCTION
      • Table CONSTRUCTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • RESIDENTIAL AND COMMERCIAL
      • Table RESIDENTIAL AND COMMERCIAL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • SECURITY AND ALARM
      • Table SECURITY AND ALARM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • TRANSPORTATION
      • Table TRANSPORTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • ENERGY AND UTILITIES
      • Table ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • TELECOM
      • Table TELECOM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • INSURANCE
      • Table INSURANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • OTHERS
      • Table OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
    • EUROPE
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
      • Table EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
    • ASIA-PACIFIC
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
    • MIDDLE EAST AND AFRICA (MEA)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • PRODUCT PORTFOLIO COMPARISON
    • COMPETITIVE SITUATION AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2013-2016
      • PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
        • Table PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 2013-2016
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2013-2015
      • VENTURE CAPITAL (VC) FUNDING
        • Table VENTURE CAPITAL FUNDING, 2013-2014
  • COMPANY PROFILES
    • INTRODUCTION
    • SAP SE
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • ORACLE CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • IBM CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CLICKSOFTWARE TECHNOLOGIES
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • ASTEA INTERNATIONAL
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • SERVICEPOWER TECHNOLOGIES
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • TRIMBLE NAVIGATION
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS)
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • PTC, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INFOR
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
  • KEY INNOVATORS
    • RAPIDVALUE SOLUTIONS
      • BUSINESS OVERVIEW
      • KEY STRATEGIES
    • FIELDAWARE
      • BUSINESS OVERVIEW
      • KEY STRATEGIES
    • CORESYSTEMS
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
  • APPENDIX
    • NEW PRODUCT LAUNCHES
      • Table NEW PRODUCT LAUNCHES , 2013-2015
    • INDUSTRY EXCERPTS
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

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