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Customer Journey Analytics Market by Application (Customer Segmentation and Targeting, Customer Behavioral Analysis, Campaign Management), Touchpoint, Component, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022

Customer Journey Analytics Market by Application (Customer Segmentation and Targeting, Customer Behavioral Analysis, Campaign Management), Touchpoint, Component, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022

“Increased need for competitive differentiation and consistent customer experience throughout customer journey are the major driving factors of the customer journey analytics market.”
The global customer journey analytics market size is expected to grow from USD 4.76 billion in 2017 to USD 12.22 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 20.8%. Enterprises are recognizing the importance of providing personalized, engaging, and efficient customer experience to drive customer brand loyalty, acquisition, and customer lifetime value. Moreover, customer journey analytics helps to reduce customer churn rate through real-time alerts to marketing professionals. However, the complexity in data synchronization gathered through multiple touchpoints has been limiting the market growth. Factors such as major focus on virtual touchpoint to reduce cost and time spent on feedback management, and need to predict customer behavior based on customer intents would provide attractive opportunities for the market growth.

“Campaign management application is estimated to hold the largest market size in 2017 in the customer journey analytics market. The trend is expected to continue during the forecast period.”
Businesses need to adopt cross-channel campaign management strategies and unify the customer data gathered through a number channels to deliver the right message to customers at the right time. Moreover, the need to optimize the campaign management activities through personalized channels, offline or online, would foster the growth of customer journey analytics solutions.

“APAC is projected to grow at the highest rate during the forecast period.”
Rising adoption of smartphones and increased need for integrating and analyzing the data generated through multiple channels are expected to drive the market growth in the APAC region. The customer buying behavior in the region is experiencing change, shifting from traditional shopping to online shopping. The social media usage has driven the growth of the eCommerce industry, which is a major growth factor of the market in this region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of the profiles of the primary participants is given below:
• By Company: Tier 1: 22%, Tier 2: 30%, and Tier 3: 48%
• By Designation: C-level: 30%, Director level: 45%, and Others: 25%
• By Region: North America: 48%, Europe: 30%, and APAC: 22%

The key vendors profiled in the report are as follows:
1. Salesforce (US)
2. IBM (US)
3. Adobe Systems (US)
4. NICE Ltd. (Israel)
5. SAP (Germany)
6. Verint Systems(US)
7. Pointillist (Luxembourg)
8. ClickFox (US)
9. Quadient (Switzerland)
10. Kitewheel (US)
11. CallMiner (US)
12. Servion (India)

Research Coverage The report segments the customer journey analytics market based on components, which include software and services; the services segment is segmented into managed services and professional services. The professional services segment is further segmented into support and maintenance, and consulting services. Based on deployment models, the market is segmented into on-premises and cloud. Under the organization size, the market is segmented into Small and Medium-Sized Enterprises (SMEs) and large enterprises, whereas under the application segment, the market is divided into customer segmentation and targeting, customer behavioral analysis, customer churn analysis, brand management, campaign management, product management, and others. Under the touchpoint segment, the market includes web, social media, mobile, email, branch/store, call center, and others. Under the industry vertical segment, the report covers Banking, Financial Services, and Insurance (BFSI); retail and eCommerce; telecommunications and IT; energy and utilities; manufacturing; automotive and transportation; government and defense, healthcare and life sciences; media and entertainment; travel and hospitality; and other verticals. The market is segmented into 5 major regions: North America, Europe, Asia Pacific (APAC), Latin America, and Middle East and Africa (MEA)

Reasons to buy the report The report will help the market leaders/new entrants in this market in the following ways: It segments the customer journey analytics market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across various industry verticals and regions.

1. The report helps stakeholders to understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
2. The report will help stakeholders to better understand the competitors and gain more insights to enhance their position in the market. The competitive landscape section includes new product launches/upgrades, partnerships, collaborations, acquisitions, and expansions.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
    • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY
      • Table UNITED STATES DOLLAR EXCHANGE RATE, 2014–2016
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
    • MICROQUADRANT RESEARCH METHODOLOGY
      • Table EVALUATION CRITERIA
      • VENDOR INCLUSION CRITERIA
    • RESEARCH ASSUMPTIONS
    • LIMITATIONS
  • EXECUTIVE SUMMARY
    • Table COMPANY RANKING FOR CUSTOMER JOURNEY ANALYTICS MARKET, 2017
  • PREMIUM INSIGHTS
    • ATTRACTIVE OPPORTUNITIES IN THE CUSTOMER JOURNEY ANALYTICS MARKET
    • CUSTOMER JOURNEY ANALYTICS MARKET SHARE, BY REGION
    • CUSTOMER JOURNEY ANALYTICS MARKET, BY VERTICALAND REGION
  • MARKET OVERVIEW AND INDUSTRY TRENDS
    • MARKET OVERVIEW
      • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
    • INDUSTRY TRENDS
      • CUSTOMER JOURNEY ANALYTICS PROCESS
      • USE CASES
    • MAJOR TECHNOLOGIES USED IN CUSTOMER JOURNEY ANALYTICS
      • BIG DATA
      • MACHINE LEARNING
      • PREDICTIVE ANALYTICS
    • CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS, BY DATA FORMAT
      • TEXT
      • IMAGE
      • AUDIO/SPEECH
      • VIDEO
  • CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS, BY APPLICATION
    • INTRODUCTION
      • Table CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
    • CUSTOMER SEGMENTATION AND TARGETING
      • Table CUSTOMER SEGMENTATION AND TARGETING: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • CUSTOMER BEHAVIORAL ANALYSIS
      • Table CUSTOMER BEHAVIORAL ANALYSIS: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • CUSTOMER CHURN ANALYSIS
      • Table CUSTOMER CHURN ANALYSIS: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • BRAND MANAGEMENT
      • Table BRAND MANAGEMENT: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • CAMPAIGN MANAGEMENT
      • Table CAMPAIGN MANAGEMENT: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • PRODUCT MANAGEMENT
      • Table PRODUCT MANAGEMENT: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • OTHERS
      • Table OTHERS: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
  • CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS, BY TOUCHPOINT
    • INTRODUCTION
      • Table CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY TOUCHPOINT, 2015–2022 (USD MILLION)
    • WEB
      • Table WEB: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • SOCIAL MEDIA
      • Table SOCIAL MEDIA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • MOBILE
      • Table MOBILE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • EMAIL
      • Table EMAIL: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • BRANCH/STORE
      • Table BRANCH/STORE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • CALL CENTER
      • Table CALL CENTER: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • OTHERS
      • Table OTHERS: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
  • CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS, BY COMPONENT
    • INTRODUCTION
      • Table CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION)
    • SOFTWARE
      • Table SOFTWARE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • SERVICES
      • Table SERVICES: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
      • Table CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
      • MANAGED SERVICES
        • Table MANAGED SERVICES MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
      • PROFESSIONAL SERVICES
        • Table PROFESSIONAL SERVICES MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
        • Table PROFESSIONAL SERVICES MARKET SIZE, BY TYPE, 2015–2022 (USD MILLION)
        • Table SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
        • Table CONSULTING SERVICES MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
  • CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS, BY DEPLOYMENT MODEL
    • INTRODUCTION
      • Table CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
    • ON-PREMISES
      • Table ON-PREMISES: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • CLOUD
      • Table CLOUD: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
  • CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
    • SMALL AND MEDIUM-SIZED ENTERPRISES
      • Table SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
  • CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS, BY VERTICAL
    • INTRODUCTION
      • Table CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • TELECOMMUNICATIONS AND IT
      • Table TELECOMMUNICATIONS AND IT: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • RETAIL AND ECOMMERCE
      • Table RETAIL AND ECOMMERCE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • HEALTHCARE AND LIFE SCIENCES
      • Table HEALTHCARE AND LIFE SCIENCES: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • GOVERNMENT AND DEFENSE
      • Table GOVERNMENT AND DEFENSE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • ENERGY AND UTILITIES
      • Table ENERGY AND UTILITIES: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • MEDIA AND ENTERTAINMENT
      • Table MEDIA AND ENTERTAINMENT: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • TRAVEL AND HOSPITALITY
      • Table TRAVEL AND HOSPITALITY: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • AUTOMOTIVE AND TRANSPORTATION
      • Table AUTOMOTIVE AND TRANSPORTATION: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • OTHERS
      • Table OTHERS: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
    • NORTH AMERICA
      • BY COMPONENT
        • Table NORTH AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION)
      • BY APPLICATION
        • Table NORTH AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
      • BY TOUCHPOINT
        • Table NORTH AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY TOUCHPOINT, 2015–2022 (USD MILLION)
      • BY DEPLOYMENT MODEL
        • Table NORTH AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
      • BY ORGANIZATION SIZE
        • Table NORTH AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
      • BY VERTICAL
        • Table NORTH AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
      • BY COUNTRY
    • EUROPE
      • BY COMPONENT
        • Table EUROPE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION)
        • Table EUROPE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
        • Table EUROPE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION)
      • BY APPLICATION
        • Table EUROPE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
      • BY TOUCHPOINT
        • Table EUROPE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY TOUCHPOINT, 2015–2022 (USD MILLION)
      • BY DEPLOYMENT MODEL
        • Table EUROPE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
      • BY ORGANIZATION SIZE
        • Table EUROPE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
      • BY VERTICAL
        • Table EUROPE: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
      • BY COUNTRY
    • ASIA PACIFIC
      • BY COMPONENT
        • Table ASIA PACIFIC: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION)
      • BY APPLICATION
        • Table ASIA PACIFIC: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
      • BY TOUCHPOINT
        • Table ASIA PACIFIC: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY TOUCHPOINT, 2015–2022 (USD MILLION)
      • BY DEPLOYMENT MODEL
        • Table ASIA PACIFIC: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
      • BY ORGANIZATION SIZE
        • Table ASIA PACIFIC: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
      • BY VERTICAL
        • Table ASIA PACIFIC: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
      • BY COUNTRY
    • LATIN AMERICA
      • BY COMPONENT
        • Table LATIN AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION)
      • BY APPLICATION
        • Table LATIN AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
      • BY TOUCHPOINT
        • Table LATIN AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY TOUCHPOINT, 2015–2022 (USD MILLION)
      • BY DEPLOYMENT MODEL
        • Table LATIN AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
      • BY ORGANIZATION SIZE
        • Table LATIN AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
      • BY VERTICAL
        • Table LATIN AMERICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
      • BY COUNTRY
    • MIDDLE EAST AND AFRICA
      • BY COMPONENT
        • Table MIDDLE EAST AND AFRICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION)
      • BY APPLICATION
        • Table MIDDLE EAST AND AFRICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
      • BY TOUCHPOINT
        • Table MIDDLE EAST AND AFRICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY TOUCHPOINT, 2015–2022 (USD MILLION)
      • BY DEPLOYMENT MODEL
        • Table MIDDLE EAST AND AFRICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
      • BY ORGANIZATION SIZE
        • Table MIDDLE EAST AND AFRICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
      • BY VERTICAL
        • Table MIDDLE EAST AND AFRICA: CUSTOMER JOURNEY ANALYTICS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
      • BY COUNTRY
  • COMPANY PROFILES
    • SALESFORCE
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
      • MNM VIEW
      • KEY RELATIONSHIPS
    • IBM
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
      • MNM VIEW
      • KEY RELATIONSHIPS
    • ADOBE SYSTEMS
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
      • MNM VIEW
      • KEY RELATIONSHIPS
    • NICE SYSTEMS
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
      • MNM VIEW
      • KEY RELATIONSHIPS
    • SAP
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
      • MNM VIEW
      • KEY RELATIONSHIPS
    • VERINT SYSTEMS
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
      • MNM VIEW
      • KEY RELATIONSHIPS
    • POINTILLIST
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
    • CLICKFOX
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
    • QUADIENT
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
    • KITEWHEEL
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
    • SERVION
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
    • CALLMINER
      • OVERVIEW
      • STRENGTH OF PRODUCT PORTFOLIO
      • BUSINESS STRATEGY EXCELLENCE
      • RECENT DEVELOPMENTS
      • KEY RELATIONSHIPS
  • APPENDIX
    • KEY INSIGHTS OF INDUSTRY EXPERTS
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATION
    • RELATED REPORTS
    • AUTHOR DETAILS

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