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Customer Information System Market by Component (Solutions and Services), Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), Deployment Type, and Region - Global Forecast to 2023

Customer Information System Market by Component (Solutions and Services), Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), Deployment Type, and Region - Global Forecast to 2023

Global customer information system market size to grow at a CAGR of 11.9% during the forecast period
The global Customer Information System (CIS) market size is expected to grow from USD 877 million in 2018 to USD 1,539 million by 2023, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period. Major growth factors for the market include the growing global utility consumption, the emerging cloud and IoT technologies, and smart city initiatives. However, stringent government data regulation issues could restrain the market growth.

Water and wastewater management segment is expected to account for the largest market size during the forecast period
The water and waste water management segment is one of the dominating segments in terms of CIS deployments. CIS solutions assist organizations by registering, tracking, and monitoring the water meter population through complete billing and meter data solutions. CIS assists organizations to calculate water consumption bills, generate bill receipts, report on-demand delivery, and track leakages if any. The water and waste water management segment account for the highest market size, owing to the increase in water consumption. The overall water consumption across the globe is increasing at a significant rate, and the effective management of it requires CIS implementations. Furthermore, various governments are taking several initiatives to enable smart distribution of water based on customer density and usage pattern. These initiatives drive the growth of CIS implementations, hence leading to the growth of the overall market.

Americas is expected to account for the largest market size, and Europe would grow at the highest growth rate during the forecast period
The US Department of Energy (DOE) introduced Grid 2030 program to modernize the grid and electricity distribution system.

The US government is focusing on various initiatives, strategies, and projects to enhance the utilities sector. Grid Modernization Initiative (GMI), Effective Utility Management (EUM) Initiative, EPA’s Clean Water and Drinking Water Infrastructure Sustainability Policy, and POWER Initiative are some of the major initiatives and policies contributing to the growth of CIS market in North America. Furthermore, the US electric grid holds more than 1 million megawatts of generating capacity connected to approximately 600,000 miles of transmission lines. This, in turn, is expected to increase the number of users, hence the demand for CIS solutions and services is expected to continue to increase in the region.

The US is expected to invest USD 41 trillion for the Smart Cities USA project to enhance the city infrastructure with the help of the emerging technologies. These investments are expected to help grow CIS deployments, thereby boosting the overall market growth. On the other hand, Latin America’s market share is considerably low in the global CIS market. Major countries, such as Brazil and Mexico, have witnessed the serious droughts and electricity shortages. This is evident by the fact that more than 31 million people in the region lack the access to electricity, thereby witnessing blackouts.

Europe is the second largest contributor to the CIS market, due to its acceptance of innovations and upcoming technologies, such as cloud and IoT. European Electricity Grid Initiative (EEGI) initiated in 2012, a nine-year European Research and Development (R&D) program introduced to accelerate innovation and the development of electricity networks of the future in Europe. The region comprises major economies, such as the UK, Germany, and France. The UK, Germany, France, and Italy are some of the leading countries taking the initiative to enhance the energy and utility industry vertical in Europe.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the CIS marketplace.

By company type: Tier 1: 35%, Tier 2: 45%, and Tier 3: 20%
By designation: C-level Executives: 35%, Director Level: 25%, and Others: 40%
By region: North America: 45%, Europe: 20%, APAC: 30%, and Rest of the World: 5%

Major vendors in the global CIS market include Oracle (US), SAP (Germany), Itineris (Belgium), Hansen (Australia), Fluentgrid (India), Open International (US), Gentrack (New Zealand), Milestone Utility Services (US), Cayenta (British Columbia), Advanced Utility Systems (Canada), Engineering (Lazio), Indra (Spain), Ferranti (Belgium), NorthStar Utilities (Canada), Vertexone (US), IBM (US), Wipro (India), Agility CIS (New Zealand), Avertra (US), ATS (US), Cogsdale (Canada), FATHOM (US), EG (Denmark), efluid (France), Hydro-Comp (Cyprus).

Research Coverage:
The report includes an in-depth competitive analysis of the key players in the CIS market, along with their company profiles, recent developments, and key market strategies. The report segments the global CIS market by component (solutions and services), application, deployment type, and region.

Key Benefits of Buying the Report:
The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall CIS market and subsegments. Moreover, this report would help stakeholders understand the competitive landscape and gain more insights to better position their businesses and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SEGMENTATION
      • REGIONS COVERED
    • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY CONSIDERED
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET BREAKUP AND DATA TRIANGULATION
    • MARKET SIZE ESTIMATION
      • BOTTOM-UP APPROACH
      • TOP-DOWN APPROACH
    • ASSUMPTIONS FOR THE STUDY
    • LIMITATIONS OF THE STUDY
  • EXECUTIVE SUMMARY
    • Table CUSTOMER INFORMATION SYSTEM MARKET SIZE AND GROWTH RATE, 2016-2023 (USD MILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE OPPORTUNITIES IN THE CUSTOMER INFORMATION SYSTEM MARKET
    • CUSTOMER INFORMATION SYSTEM MARKET: TOP 3 APPLICATIONS AND REGIONS
    • CUSTOMER INFORMATION SYSTEM MARKET, BY REGION
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
    • USE CASES
  • CUSTOMER INFORMATION SYSTEM MARKET, BY COMPONENT
    • INTRODUCTION
      • Table CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
    • SOLUTION
      • UTILITY BILLING AND DISTRIBUTION MANAGEMENT
      • COLLECTION AND DEBT MANAGEMENT
        • Table CUSTOMER INFORMATION SYSTEM SOLUTION MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • SERVICES
      • AMERICAS IS ESTIMATED TO HOLD THE LARGEST MARKET SIZE IN 2018
        • Table CUSTOMER INFORMATION SYSTEM SERVICES MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE
    • INTRODUCTION
      • Table CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
    • CIS IMPLEMENTATION SERVICE
      • CIS IMPLEMENTATION SERVICE PROVIDERS PROTOTYPE THE IMPLEMENTATION FOR INTERCONNECTION BETWEEN CUSTOMERS AND UTILITY PROVIDERS
        • Table CIS IMPLEMENTATION SERVICE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • SUPPORT SERVICE
      • NEED FOR 24/7 PROFESSIONALLY SKILLED ASSISTANCE, TO LEAD THE GROWTH OF SUPPORT SERVICES
        • Table SUPPORT SERVICE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • LEGACY EXTENSION CONSULTING SERVICE
      • AGING CUSTOMER MANAGEMENT SYSTEMS IS THE MAJOR DRIVING FACTOR FOR THE GROWTH OF THE LEGACY EXTENSION CONSULTING SERVICE
        • Table LEGACY EXTENSION CIS SERVICE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION
    • INTRODUCTION
      • WATER AND WASTEWATER MANAGEMENT SEGMENT HOLDS THE LARGEST MARKET SIZE IN THE APPLICATION SEGMENT
        • Table CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY APPLICATION, 2016-2023 (USD MILLION)
    • WATER AND WASTEWATER MANAGEMENT
      • TO EFFECTIVELY MANAGE THE INCREASING CONSUMPTION OF WATER IS DRIVING THE GROWTH OF THE WATER AND WASTEWATER MANAGEMENT SEGMENT
        • Table WATER AND WASTE WATER MANAGEMENT: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • ELECTRICITY AND POWER MANAGEMENT
      • TO REDUCE COMPLEXITY AND OFFER REAL-TIME MONITORING OF ELECTRICITY ARE THE FACTORS CONTRIBUTING TO THE GROWTH OF THE ELECTRICITY AND POWER MANAGEMENT SEGMENT
        • Table ELECTRICITY AND POWER MANAGEMENT: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • UTILITY GAS MANAGEMENT
      • THE ABILITY OF CIS TO DETECT THE RISK AND MINIMIZE THE OPERATIONAL COSTS ARE THE MAJOR REASONS FOR THE GROWTH OF CUSTOMER INFORMATION SYSTEM
        • Table UTILITY GAS MANAGEMENT: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT TYPE
    • INTRODUCTION
      • CLOUD SEGMENT IS ESTIMATED TO HOLD THE LARGEST MARKET SIZE IN 2018
        • Table CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
    • ON-PREMISES
      • COMPLETE CONTROL OVER THE CUSTOMER DATA AND SECURITY IS EXPECTED TO FACILITATE THE GROWTH OF THE ON-PREMISES SEGMENT
        • Table ON-PREMISES: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • CLOUD
      • INCREASING DEMAND OF CIS-AS-A-SERVICE IS EXPECTED TO LEAD THE GROWTH OF THE CLOUD SEGMENT
        • Table CLOUD: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • CUSTOMER INFORMATION SYSTEM MARKET, BY REGION
    • INTRODUCTION
      • Table CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • AMERICAS
      • US
      • CANADA
      • REST OF AMERICAS
        • Table AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY APPLICATION, 2016-2023 (USD MILLION)
        • Table AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
    • EUROPE
      • UK
      • GERMANY
      • REST OF EUROPE
        • Table EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY APPLICATION, 2016-2023 (USD MILLION)
        • Table EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
    • ASIA PACIFIC
      • CHINA
      • REST OF APAC
        • Table ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY APPLICATION, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
    • MIDDLE EAST AND AFRICA
      • KSA
      • UAE
        • Table MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY APPLICATION, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE LANDSCAPE
      • NEW PRODUCT LAUNCHES AND PRODUCT UPGRADES
        • Table NEW PRODUCT LAUNCHES AND PRODUCT UPGRADES, 2016-2018
      • ACQUISITIONS
        • Table ACQUISITIONS, 2016-2018
      • PARTNERSHIPS AND COLLABORATIONS
        • Table PARTNERSHIPS AND COLLABORATIONS, 2016-2018
  • COMPANY PROFILES
    • ORACLE
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • SAP
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • ITINERIS
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • HANSEN
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • FLUENTGRID
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • OPEN INTERNATIONAL
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • GENTRACK
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • MILESTONE UTILITY SERVICES
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CAYENTA
      • BUSINESS OVERVIEW
    • ADVANCED UTILITY SYSTEMS
      • BUSINESS OVERVIEW
    • ENGINEERING
      • BUSINESS OVERVIEW
    • INDRA
      • BUSINESS OVERVIEW
    • FERRANTI COMPUTER SYSTEMS
      • BUSINESS OVERVIEW
    • NORTHSTAR UTILITIES
      • BUSINESS OVERVIEW
    • VERTEXONE
      • BUSINESS OVERVIEW
    • IBM
      • BUSINESS OVERVIEW
    • WIPRO
      • BUSINESS OVERVIEW
    • AGILITY CIS
      • BUSINESS OVERVIEW
    • AVERTRA
      • BUSINESS OVERVIEW
    • ATS
      • BUSINESS OVERVIEW
    • COGSDALE
      • BUSINESS OVERVIEW
    • FATHOM
      • BUSINESS OVERVIEW
    • EG
      • BUSINESS OVERVIEW
    • EFLUID
      • BUSINESS OVERVIEW
    • HYDRO-COMP
      • BUSINESS OVERVIEW
  • APPENDIX
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • RELATED REPORTS
    • AUTHOR DETAILS

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