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Cloud-Based ITSM Market by Solution (Service Portfolio Management, Change & Configuration Management, Service Desk Software, Operations & Performance Management, Dashboard, Reporting, & Analytics), Service, Vertical, & Region - Global Forecast to 2021

  • INTRODUCTION
    • OBJECTIVES OF THE REPORT
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED IN THE REPORT
    • CURRENCY
    • LIMITATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • INTRODUCTION
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
      • BOTTOM-UP APPROACH
      • TOP-DOWN APPROACH
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • RESEARCH ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table CLOUD-BASED ITSM MARKET SIZE AND GROWTH, 2014-2021 (USD BILLION)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE CLOUD-BASED ITSM MARKET
    • CLOUD-BASED ITSM MARKET, BY SOLUTION
    • CLOUD-BASED ITSM MARKET, BY ORGANIZATION SIZE
    • GLOBAL CLOUD-BASED ITSM MARKET, BY VERTICAL AND REGION
    • LIFECYCLE ANALYSIS, BY REGION, 2016
  • MARKET OVERVIEW
    • INTRODUCTION
    • EVOLUTION
    • MARKET SEGMENTATION
      • BY SOLUTION
      • BY SERVICE
      • BY ORGANIZATION SIZE
      • BY VERTICAL
      • BY REGION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
  • INDUSTRY TRENDS
    • INTRODUCTION
    • VALUE CHAIN ANALYSIS
    • STRATEGIC BENCHMARKING
    • PORTFOLIO COMPARISON
  • CLOUD-BASED ITSM MARKET ANALYSIS, BY SOLUTION
    • INTRODUCTION
      • Table CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
    • SERVICE PORTFOLIO MANAGEMENT
      • SERVICE LEVEL MANAGEMENT
      • IT ASSET MANAGEMENT
      • FINANCIAL MANAGEMENT
        • Table SERVICE PORTFOLIO MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • CONFIGURATION AND CHANGE MANAGEMENT
      • CONFIGURATION MANAGEMENT
      • CHANGE AND RELEASE MANAGEMENT
        • Table CONFIGURATION AND CHANGE MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • SERVICE DESK SOFTWARE
      • EVENT AND INCIDENT MANAGEMENT
      • PROBLEM MANAGEMENT
      • ACCESS MANAGEMENT
      • REQUEST FULFILLMENT AND SELF-SERVICE SOLUTIONS
        • Table SERVICE DESK SOFTWARE: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • OPERATIONS AND PERFORMANCE MANAGEMENT
      • AVAILABILITY MANAGEMENT
      • PERFORMANCE MONITORING AND IT OPERATIONS MANAGEMENT
      • WORKLOAD AUTOMATION
        • Table OPERATIONS AND PERFORMANCE MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • DASHBOARD, REPORTING, AND ANALYTICS
      • Table DASHBOARD, REPORTING, AND ANALYTICS: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • CLOUD-BASED ITSM MARKET ANALYSIS, BY SERVICE
    • INTRODUCTION
      • Table CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • PROFESSIONAL SERVICES
      • Table PROFESSIONAL SERVICES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • MANAGED SERVICES
      • Table MANAGED SERVICES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • CLOUD-BASED ITSM MARKET ANALYSIS, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
    • SMALL AND MEDIUM ENTERPRISES
      • Table SMALL AND MEDIUM ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table SMALL AND MEDIUM ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table LARGE ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • CLOUD-BASED ITSM MARKET ANALYSIS, BY INDUSTRY VERTICAL
    • INTRODUCTION
      • Table CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • TELECOM AND IT
      • Table TELECOM AND IT: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table TELECOM AND IT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • HEALTHCARE AND LIFE SCIENCES
      • Table HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • RETAIL AND CONSUMER PACKAGED GOODS
      • Table RETAIL AND CPG: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table RETAIL AND CPG: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • GOVERNMENT AND PUBLIC SECTOR
      • Table GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • ENERGY AND UTILITIES
      • Table ENERGY AND UTILITIES: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table ENERGY AND UTILITIES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • TRAVEL AND HOSPITALITY
      • Table TRAVEL AND HOSPITALITY: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table TRAVEL AND HOSPITALITY: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table MANUFACTURING: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • EDUCATION
      • Table EDUCATION: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table EDUCATION: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • OTHERS
      • Table OTHERS: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table OTHERS: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
      • Table NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • EUROPE
      • Table EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
      • Table EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
      • Table EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • ASIA-PACIFIC
      • Table ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
      • Table ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • MIDDLE EAST AND AFRICA
      • Table MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021(USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014- 2021(USD MILLION)
      • Table LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2012-2016
      • PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
        • Table PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2012-2016
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2013-2016
      • EXPANSIONS
        • Table EXPANSIONS, 2012-2016
  • COMPANY PROFILES
    • INTRODUCTION
    • BMC SOFTWARE, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CA TECHNOLOGIES
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • SERVICENOW, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CHERWELL SOFTWARE, LLC
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • HEWLETT PACKARD ENTERPRISE COMPANY
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CITRIX SYSTEMS, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • AXIOS SYSTEMS PLC
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • IBM CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • HEAT SOFTWARE USA, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • HORNBILL CORPORATE LIMITED
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
  • KEY INNOVATORS
    • MANAGEENGINE (ZOHO CORPORATION)
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • SYSAID TECHNOLOGIES LTD.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • SERENA SOFTWARE, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • LANDESK SOFTWARE
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • CLOUDHEALTH TECHNOLOGIES, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
  • APPENDIX
    • KEY INDUSTRY INSIGHTS
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

Cloud-Based ITSM Market by Solution (Service Portfolio Management, Change & Configuration Management, Service Desk Software, Operations & Performance Management, Dashboard, Reporting, & Analytics), Service, Vertical, & Region - Global Forecast to 2021

Widespread adoption of Bring-Your-Own-Device (BYOD) policies and advent of advanced technologies such as big data and IoT are driving the cloud-based ITSM market”
The global cloud-based IT Service Management (ITSM) market size is estimated to grow from USD 4.41 billion in 2016 to USD 8.78 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 14.8% from 2016 to 2021. The cloud-based ITSM market is driven by factors such as widespread adoption of BYOD policies and increasing mobile workforce, advent of advanced technologies such as big data and IoT, and benefits of agile implementation, easy deployment, and subscription-based pricing.

“The dashboard, reporting, and analytics market is expected to gain high traction during the forecast period”
The dashboard, reporting, and analytics market is estimated to grow with high CAGR during the forecast period. Dashboard, reporting and analytics solutions are gaining traction in the market as they help to automate the process of collecting, organizing, and identifying patterns in diverse and fast-changing IT service environments to identify problems faster and improvise IT performance.

“North America is expected to contribute the largest market share during the forecast period”
North America has captured the largest market share in 2016. This region has witnessed rapid adoption of BYOD policies for enhanced productivity, employee satisfaction, and cost effectiveness. These policies require remote accessibility of information, which is facilitated by cloud-based ITSM solutions. Latin America is the fastest growing region with the highest CAGR. Organizations here are emphasizing on offering better customer experience to be able to differentiate themselves from the competitors, which is a major reason for the high demand for cloud-based ITSM solutions in this region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:
By Company Type: Tier 1: 15%, Tier 2: 40%, and Tier 3: 45%
By Designation: C level: 55%, Director level: 25%, and Others: 20%
By Region: North America: 43%, Europe: 38%, Asia-Pacific: 15%, Rest of the World: 4%


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