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Case Management Market by Component (Solution and Services), Service (Professional Services and Managed Services), Business Function, Deployment Mode (Cloud and On-premises), Organization Size, Vertical, and Region - Global Forecast to 2022

Case Management Market by Component (Solution and Services), Service (Professional Services and Managed Services), Business Function, Deployment Mode (Cloud and On-premises), Organization Size, Vertical, and Region - Global Forecast to 2022

“Improvements in the operational efficiency and excellence are expected to drive the case management market growth.”
The case management market size is expected to grow from USD 4.79 billion in 2017 to USD 7.62 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 9.7% during the forecast period. The case management market growth is driven by several factors, including improvements in the operational efficiency and excellence, and accelerated Return on Investment (RoI) for organizations. However, the shift from legacy systems to new technologies is still a concern for many organizations. Furthermore, the need to build customized case management applications in line with organizations’ needs is the biggest challenge for case management solution vendors.

“The incident management business function is expected to grow at the highest CAGR during the forecast period.”
The incident management business function is expected to have the highest CAGR during the forecast period. The demand for case management solutions is expected to gain pace in the incident management business function, due to the high adoption of case management solutions to deal with the various incidents occurring within business processes and to manage the alerts and content associated with specific cases.

“The retail vertical is expected to grow at the highest CAGR during the forecast period.”
The retail vertical plays an important role in the case management market. In the recent years, there has been significant adoption of case management solutions in the retail vertical. In the retail vertical, case management solutions are used to deal with the cases associated with marketing, sales, service, and customer on-boarding. Additionally, the adoption of case management solutions is on the rise because retail organizations are investing more in integrated Customer Relationship Management (CRM) and case management solutions. Therefore, enterprises in the retail vertical are expected to increasingly adopt case management solutions, leading to the vertical’s highest CAGR during the forecast period.

“Asia Pacific (APAC) is expected to have the fastest growth rate during the forecast period.”
The APAC region includes major economies, such as India and China, which are rapidly deploying case management solutions. This is mainly due to the rise in adoption of case management solutions in organizations of all size. APAC is expected to grow at the highest CAGR during the forecast period. Furthermore, North America is estimated to have the largest market size in 2017.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the case management market.

By Company Type: Tier 1: 27%, Tier 2: 48%, and Tier 3: 25%
By Designation: C-Level: 30%, Director Level: 25%, and Others: 45%
By Region: North America: 57%, Europe: 16%, APAC: 15%, and RoW: 12%

The report includes the study of the key players offering case management solutions and services. The profiled players are Pegasystems (US), Appian (US), IBM (US), Newgen Software (India), DST Systems (US), Dell Technologies (US), AINS (US), Pulpstream (US), and Kofax (US). The report also includes in-depth competitive analysis of these key players in the case management market, along with their company profiles, recent developments, and key market strategies.

Research Coverage
The report covers the case management across different segments. It aims at estimating the market size and the future growth potential of this market for segments including components, business functions, deployment modes, organization size, verticals, and regions. Furthermore, the report also includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report
• The report will help market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall case management market and its subsegments.
• This report will help stakeholders understand the competitive landscape of the case management market and gain more insights to better position their businesses and plan suitable go-to-market strategies.
• The report also helps stakeholders understand the pulse of the market and provides information on the key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
    • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
    • RESEARCH ASSUMPTIONS
    • LIMITATIONS
  • EXECUTIVE SUMMARY
    • Table CASE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE CASE MANAGEMENT MARKET
    • CASE MANAGEMENT MARKET, BY COMPONENT, 2017 VS. 2022
    • CASE MANAGEMENT MARKET, BY SERVICE, 2017 VS. 2022
    • CASE MANAGEMENT MARKET, TOP 4 VERTICALS AND REGIONS
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
  • CASE MANAGEMENT MARKET, BY COMPONENT
    • INTRODUCTION
      • Table CASE MANAGEMENT MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
    • SOLUTION
      • Table SOLUTION: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • SERVICES
      • Table SERVICES: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
      • Table SERVICES: CASE MANAGEMENT MARKET SIZE, BY TYPE, 2015-2022 (USD MILLION)
      • MANAGED SERVICES
        • Table MANAGED SERVICES: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
      • PROFESSIONAL SERVICES
        • Table PROFESSIONAL SERVICES: CASE MANAGEMENT MARKET SIZE, BY TYPE, 2015-2022 (USD MILLION)
        • Table PROFESSIONAL SERVICES: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
        • Table CONSULTING SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
        • Table TRAINING AND EDUCATION SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • CASE MANAGEMENT MARKET, BY BUSINESS FUNCTION
    • INTRODUCTION
      • Table CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2022 (USD MILLION)
    • SERVICE REQUEST
      • Table SERVICE REQUEST: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • FRAUD DETECTION AND ANTI-MONEY LAUNDERING
      • Table FRAUD DETECTION AND ANTI-MONEY LAUNDERING: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • INCIDENT MANAGEMENT
      • Table INCIDENT MANAGEMENT: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • INVESTIGATION MANAGEMENT
      • Table INVESTIGATION MANAGEMENT: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • LEGAL WORKFLOW MANAGEMENT
      • Table LEGAL WORKFLOW MANAGEMENT: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • CASE MANAGEMENT MARKET, BY DEPLOYMENT MODE
    • INTRODUCTION
      • Table CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2022 (USD MILLION)
    • CLOUD
      • Table CLOUD: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • ON-PREMISES
      • Table ON-PREMISES: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • CASE MANAGEMENT MARKET, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
    • SMALL AND MEDIUM-SIZED ENTERPRISES
      • Table SMALL AND MEDIUM-SIZED ENTERPRISES: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • CASE MANAGEMENT MARKET, BY VERTICAL
    • INTRODUCTION
      • Table CASE MANAGEMENT MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • GOVERNMENT
      • Table GOVERNMENT: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • IT AND TELECOM
      • Table IT AND TELECOM: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • RETAIL
      • Table RETAIL: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • OTHERS
      • Table OTHERS: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • CASE MANAGEMENT MARKET, BY REGION
    • INTRODUCTION
      • Table CASE MANAGEMENT MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
      • Table NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2022 (USD MILLION)
      • Table NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
      • Table NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
      • Table NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2022 (USD MILLION)
      • Table NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
      • Table NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
    • EUROPE
      • Table EUROPE: CASE MANAGEMENT MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
      • Table EUROPE: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2022 (USD MILLION)
      • Table EUROPE: CASE MANAGEMENT MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
      • Table EUROPE: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
      • Table EUROPE: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2022 (USD MILLION)
      • Table EUROPE: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
      • Table EUROPE: CASE MANAGEMENT MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
    • ASIA PACIFIC
      • Table ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
      • Table ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2022 (USD MILLION)
      • Table ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
      • Table ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
      • Table ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2022 (USD MILLION)
      • Table ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
      • Table ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
    • MIDDLE EAST AND AFRICA
      • Table MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2022 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2022 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
      • Table LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2022 (USD MILLION)
      • Table LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
      • Table LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
      • Table LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2022 (USD MILLION)
      • Table LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
      • Table LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • PROMINENT PLAYERS IN THE CASE MANAGEMENT MARKET
    • COMPETITIVE SCENARIO
      • NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS
        • Table NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS, 2015-2017
      • PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS
        • Table PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2016-2017
      • ACQUISITIONS
        • Table ACQUISITIONS, 2016
      • BUSINESS EXPANSIONS
        • Table BUSINESS EXPANSIONS, 2015-2016
  • COMPANY PROFILES
    • INTRODUCTION
    • PEGASYSTEMS
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • IBM
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • APPIAN
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • NEWGEN SOFTWARE
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • DST SYSTEMS
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • DELL TECHNOLOGIES
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • KOFAX
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • AINS
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • PULPSTREAM
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • MNM VIEW
    • MICROPACT
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • KEY INNOVATORS
      • HYLAND SOFTWARE
      • THREATMETRIX
  • APPENDIX
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS
    • AUTHOR DETAILS

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