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CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019

CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019

The CRM analytics are widely been adopted by businesses across a broad spectrum of verticals mentioned in the report such as Banking, Financial Services, and Insurance (BFSI), retail & wholesale, telecommunication & IT, healthcare & life sciences, manufacturing, energy & utilities, media & entertainment, and transportation & logistics, hospitality, other verticals too.

The complete CRM analytics market analysis consists of evaluating various types, deployment model, end users, verticals and regions. The overall market size is found by adding up the individual market size of all the types including Marketing Analytics, Customer Analytics, Sales Analytics, Contact Center Analytics, and Web & Social Media Analytics.

The CRM analytics solutions are currently offered by numerous vendors such as IBM, Oracle, Microsoft, Salesforce Inc., SAP AG and others. These vendors are offering the CRM analytics solutions over on-premise and cloud as a standalone solution as well as integrated in the CRM suit.

Today the prime concern in the CRM analytics market is regarding the data security and privacy. To meet this major concern of the customers, CRM analytics vendors as well as resellers, systems integrators, and data center operators have been working together to make sure that CRM analytics are delivered easily with maximum security and customization. The CRM analytics vendors are also engaged in delivering advanced analytical solution with lower cost to enhance the business ROI.

The report is expected to help the market leaders/new entrants in this market in the following ways:

1. This report segments the CRM analytics market into types, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across the verticals, end users, deployment model, and regions.

2. This report will help them better understand the competitors and gain more insights to better position their business. There is a separate section on competitive landscape that includes competitors’ ecosystem and their roles in the market. Besides, there are company profiles of the top 10 players in this market. In this section, market internals are provided that can put them ahead of the competitors.

3. The report helps them to understand the overall growth of the market. The report provides information and analysis of key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
    • MARKETS COVERED
      • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY
    • LIMITATION
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • MARKET SIZE ESTIMATION
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • MARKET SHARE ESTIMATION
      • KEY DATA TAKEN FROM SECONDARY SOURCES
      • KEY DATA TAKEN FROM PRIMARY SOURCES
      • KEY INDUSTRY INSIGHTS
    • ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • BEST MARKET TO INVEST
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE CRM ANALYTICS MARKET
    • LIFE CYCLE ANALYSIS, BY REGION
    • REGION-WISE ADOPTION
    • KEY VERTICALS AND REGIONAL MARKETS IN THE CRM ANALYTICS MARKET
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET SEGMENTATION
      • BY TYPE
      • BY END USER
      • BY DEPLOYMENT
      • BY VERTICAL
      • BY REGION
    • MARKET DYNAMICS
      • DRIVERS
        • Table CRM ANALYTICS MARKET: DRIVER ANALYSIS
      • RESTRAINTS
        • Table CRM ANALYTICS MARKET: RESTRAINT ANALYSIS
      • OPPORTUNITIES
        • Table CRM ANALYTICS MARKET: OPPORTUNITY ANALYSIS
      • CHALLENGES
        • Table CRM ANALYTICS MARKET: CHALLENGE ANALYSIS
  • INDUSTRY TRENDS
    • INTRODUCTION
    • VALUE CHAIN ANALYSIS
    • ECOSYSTEM
    • PORTER'S FIVE FORCES ANALYSIS
      • THREAT FROM NEW ENTRANTS
      • THREAT FROM SUBSTITUTES
      • BARGAINING POWER OF SUPPLIERS
      • BARGAINING POWER OF BUYERS
      • INTENSITY OF COMPETITIVE RIVALRY
  • CRM ANALYTICS MARKET ANALYSIS, BY TYPE
    • INTRODUCTION
      • Table GLOBAL CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
    • MARKETING ANALYTICS
      • Table MARKETING ANALYTICS: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table MARKETING ANALYTICS: CRM MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • SALES ANALYTICS
      • Table SALES ANALYTICS: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table SALES ANALYTICS: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • CUSTOMER ANALYTICS
      • Table CUSTOMER ANALYTICS: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table CUSTOMER ANALYTICS: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • CONTACT CENTER ANALYTICS
      • Table CONTACT CENTER ANALYTICS: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table CONTACT CENTER ANALYTICS: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • WEB AND SOCIAL MEDIA ANALYTICS
      • Table WEB AND SOCIAL MEDIA ANALYTICS: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table WEB AND SOCIAL MEDIA ANALYTICS: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
  • CRM ANALYTICS MARKET ANALYSIS, BY END USER
    • INTRODUCTION
      • Table CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
    • SMALL AND MEDIUM BUSINESSES (SMBs)
      • Table SMBs: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
  • CRM ANALYTICS MARKET ANALYSIS, BY DEPLOYMENT
    • INTRODUCTION
      • Table CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • ON-PREMISES
      • Table ON-PREMISES: CRM ANALYTICS MARKET SIZE, BY SIZE, 2012-2019 ($MILLION)
    • CLOUD
      • Table CLOUD: CRM ANALYTICS MARKET SIZE, BY SIZE, 2012-2019 ($MILLION)
  • CRM ANALYTICS MARKET, BY VERTICAL
    • INTRODUCTION
      • Table CRM ANALYTICS MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
      • Table BFSI: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table BFSI: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table BFSI: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table BFSI: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • RETAIL AND WHOLESALE
      • Table RETAIL AND WHOLESALE: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table RETAIL AND WHOLESALE: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table RETAIL AND WHOLESALE: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table RETAIL AND WHOLESALE: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • HEALTHCARE AND LIFE SCIENCES
      • Table HEALTHCARE AND LIFE SCIENCES: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table HEALTHCARE AND LIFE SCIENCES: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table HEALTHCARE AND LIFE SCIENCES: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table HEALTHCARE AND LIFE SCIENCES: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • TELECOMMUNICATION AND IT
      • Table TELECOMMUNICATION AND IT: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table TELECOMMUNICATION AND IT: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table TELECOMMUNICATION AND IT: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table TELECOMMUNICATION AND IT: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • ENERGY AND UTILITIES
      • Table ENERGY AND UTILITIES: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table ENERGY AND UTILITIES: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table ENERGY AND UTILITIES: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table ENERGY AND UTILITIES: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019
    • MEDIA AND ENTERTAINMENT
      • Table MEDIA AND ENTERTAINMENT: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table MEDIA AND ENTERTAINMENT: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table MEDIA AND ENTERTAINMENT: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table MEDIA AND ENTERTAINMENT: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019
    • TRANSPORTATION AND LOGISTICS
      • Table TRANSPORTATION AND LOGISTICS: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table TRANSPORTATION AND LOGISTICS: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table TRANSPORTATION AND LOGISTICS: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table TRANSPORTATION AND LOGISTICS: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • HOSPITALITY
      • Table HOSPITALITY: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table HOSPITALITY: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table HOSPITALITY: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table HOSPITALITY: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table MANUFACTURING: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table MANUFACTURING: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table MANUFACTURING: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
    • OTHERS
      • Table OTHERS: CRM ANALYTICS MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table OTHERS: CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table OTHERS: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • Table OTHERS: CRM ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2012-2019 ($MILLION)
  • CRM ANALYTICS MARKET ANALYSIS, BY REGION
    • INTRODUCTION
      • Table CRM ANALYTICS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • NORTH AMERICA
      • Table NA: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
    • EUROPE
      • Table EUROPE: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
    • ASIA-PACIFIC (APAC)
      • Table APAC: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
    • MIDDLE EAST AND AFRICA (MEA)
      • Table MEA: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
    • LATIN AMERICA (LA)
      • Table LA: CRM ANALYTICS MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2011-2014
      • AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES
        • Table AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES, 2011-2014
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2011-2014
      • EXPANSION
        • Table EXPANSIONS, 2012-2014
  • COMPANY PROFILES
    • INTRODUCTION
    • ORACLE CORPORATION
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • SAP SE
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • INTERNATIONAL BUSINESS MACHINES CORPORATION
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • MICROSOFT CORPORATION
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
    • SAS INSTITUTE, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • ACCENTURE PLC
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
    • INFOR
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
    • TERADATA
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
    • ANGOSS SOFTWARE CORPORATION
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
    • SALESFORCE
      • BUSINESS OVERVIEW
      • SOLUTIONS
      • KEY STRATEGIES
      • RECENT DEVELOPMENTS
  • APPENDIX
    • INSIGHTS OF INDUSTRY EXPERTS
    • DISCUSSION GUIDE
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

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