Global BPO Services

Global BPO Services

Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2015-19, and forecast to 2024). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The global BPO services market had total revenues of $252.8bn in 2018, representing a compound annual growth rate (CAGR) of 3.2% between 2014 and 2018.
  • The BPO services market is positively correlated with technology, meaning its growth follows growth in the technology market of the country.
  • The US is by far the largest global market, larger than Europe and the entire Asia-Pacific region.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the global
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the globalbpo services market
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Global bpo services market with five year forecasts
Reasons to Buy
  • What was the size of the Global bpo services market by value in 2019?
  • What will be the size of the Global bpo services market in 2024?
  • What factors are affecting the strength of competition in the Global bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the global's bpo services market?


1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What is the rationale for the recent M&A activity?
8 Company Profiles
8.1. Accenture plc
8.2. Infosys Limited
8.3. Capgemini SE
8.4. TMF Group Holding B.V.
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: Global bpo services market value: $ billion, 2014-18
Table 2: Global bpo services market category segmentation: $ billion, 2018
Table 3: Global bpo services market geography segmentation: $ billion, 2018
Table 4: Global bpo services market value forecast: $ billion, 2018-23
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Annual Financial Ratios
Table 7: Accenture plc: Key Employees
Table 8: Accenture plc: Key Employees Continued
Table 9: Infosys Limited: key facts
Table 10: Infosys Limited: Annual Financial Ratios
Table 11: Infosys Limited: Key Employees
Table 12: Infosys Limited: Key Employees Continued
Table 13: Capgemini SE: key facts
Table 14: Capgemini SE: Annual Financial Ratios
Table 15: Capgemini SE: Key Employees
Table 16: Capgemini SE: Key Employees Continued
Table 17: TMF Group Holding B.V.: key facts
Table 18: TMF Group Holding B.V.: Key Employees
Table 19: Global exchange rate, 2015-19
List of Figures
Figure 1: Global bpo services market value: $ billion, 2014-18
Figure 2: Global bpo services market category segmentation: % share, by value, 2018
Figure 3: Global bpo services market geography segmentation: % share, by value, 2018
Figure 4: Global bpo services market value forecast: $ billion, 2018-23
Figure 5: Forces driving competition in the global bpo services market, 2018
Figure 6: Drivers of buyer power in the global bpo services market, 2018
Figure 7: Drivers of supplier power in the global bpo services market, 2018
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2018
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2018
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2018

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