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Global BPO Services

Global BPO Services

Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The global BPO Services market had total revenues of $144.9bn in 2017, representing a compound annual growth rate (CAGR) of 3.3% between 2013 and 2017.
  • The vertical-specific BPO segment was the market's most lucrative in 2017, with total revenues of $40.4bn, equivalent to 27.9% of the market's overall value. The
  • The US is by far the largest global market, larger than Europe and the entire Asia-Pacific region.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the global
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the globalbpo services market
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Global bpo services market with five year forecasts
Reasons to buy
  • What was the size of the Global bpo services market by value in 2017?
  • What will be the size of the Global bpo services market in 2022?
  • What factors are affecting the strength of competition in the Global bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the global's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 17
New entrants 18
Threat of substitutes 20
Degree of rivalry 21
Leading Companies 22
Capgemini SE 22
CBRE Group, Inc. 25
Genpact Limited 28
Infosys Limited 31
Methodology 35
Industry associations 36
Related MarketLine research 36
Appendix 37
About MarketLine 37
List of Tables
Table 1: Global bpo services market value: $ billion, 2013-17
Table 2: Global bpo services market category segmentation: $ billion, 2017
Table 3: Global bpo services market geography segmentation: $ billion, 2017
Table 4: Global bpo services market value forecast: $ billion, 2017-22
Table 5: Capgemini SE: key facts
Table 6: Capgemini SE: key financials ($)
Table 7: Capgemini SE: key financials (€)
Table 8: Capgemini SE: key financial ratios
Table 9: CBRE Group, Inc.: key facts
Table 10: CBRE Group, Inc.: key financials ($)
Table 11: CBRE Group, Inc.: key financial ratios
Table 12: Genpact Limited: key facts
Table 13: Genpact Limited: key financials ($)
Table 14: Genpact Limited: key financial ratios
Table 15: Infosys Limited: key facts
Table 16: Infosys Limited: key financials ($)
Table 17: Infosys Limited: key financials (Rs.)
Table 18: Infosys Limited: key financial ratios
List of Figures
Figure 1: Global bpo services market value: $ billion, 2013-17
Figure 2: Global bpo services market category segmentation: % share, by value, 2017
Figure 3: Global bpo services market geography segmentation: % share, by value, 2017
Figure 4: Global bpo services market value forecast: $ billion, 2017-22
Figure 5: Forces driving competition in the global bpo services market, 2017
Figure 6: Drivers of buyer power in the global bpo services market, 2017
Figure 7: Drivers of supplier power in the global bpo services market, 2017
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2017
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2017
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2017
Figure 11: Capgemini SE: revenues & profitability
Figure 12: Capgemini SE: assets & liabilities
Figure 13: CBRE Group, Inc.: revenues & profitability
Figure 14: CBRE Group, Inc.: assets & liabilities
Figure 15: Genpact Limited: revenues & profitability
Figure 16: Genpact Limited: assets & liabilities
Figure 17: Infosys Limited: revenues & profitability
Figure 18: Infosys Limited: assets & liabilities

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