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BPO Services in the United Kingdom

BPO Services in the United Kingdom

Summary

BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the United Kingdom bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The UK BPO Services market had total revenues of $20.7bn in 2017, representing a compound annual growth rate (CAGR) of 3.5% between 2013 and 2017.
  • The CRM BPO segment was the market's most lucrative in 2017, with total revenues of $5.9bn, equivalent to 28.5% of the market's overall value.
  • The UK has the largest BPO services market in Europe, making up over 40% of the region’s revenues in 2017, and is the second largest in the world after the US.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United Kingdom
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United Kingdom
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the United Kingdom bpo services market with five year forecasts
Reasons to buy
  • What was the size of the United Kingdom bpo services market by value in 2017?
  • What will be the size of the United Kingdom bpo services market in 2022?
  • What factors are affecting the strength of competition in the United Kingdom bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the United Kingdom's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 16
New entrants 17
Threat of substitutes 19
Degree of rivalry 20
Leading Companies 21
Capgemini SE 21
Capita plc 24
CBRE Group, Inc. 28
Infosys Limited 31
Macroeconomic Indicators 35
Country data 35
Methodology 37
Industry associations 38
Related MarketLine research 38
Appendix 39
About MarketLine 39
List of Tables
Table 1: United Kingdom bpo services market value: $ million, 2013-17
Table 2: United Kingdom bpo services market category segmentation: $ million, 2017
Table 3: United Kingdom bpo services market geography segmentation: $ million, 2017
Table 4: United Kingdom bpo services market value forecast: $ million, 2017-22
Table 5: Capgemini SE: key facts
Table 6: Capgemini SE: key financials ($)
Table 7: Capgemini SE: key financials (€)
Table 8: Capgemini SE: key financial ratios
Table 9: Capita plc: key facts
Table 10: Capita plc: key financials ($)
Table 11: Capita plc: key financials (£)
Table 12: Capita plc: key financial ratios
Table 13: CBRE Group, Inc.: key facts
Table 14: CBRE Group, Inc.: key financials ($)
Table 15: CBRE Group, Inc.: key financial ratios
Table 16: Infosys Limited: key facts
Table 17: Infosys Limited: key financials ($)
Table 18: Infosys Limited: key financials (Rs.)
Table 19: Infosys Limited: key financial ratios
Table 20: United Kingdom size of population (million), 2013-17
Table 21: United Kingdom gdp (constant 2005 prices, $ billion), 2013-17
Table 22: United Kingdom gdp (current prices, $ billion), 2013-17
Table 23: United Kingdom inflation, 2013-17
Table 24: United Kingdom consumer price index (absolute), 2013-17
Table 25: United Kingdom exchange rate, 2013-17
List of Figures
Figure 1: United Kingdom bpo services market value: $ million, 2013-17
Figure 2: United Kingdom bpo services market category segmentation: % share, by value, 2017
Figure 3: United Kingdom bpo services market geography segmentation: % share, by value, 2017
Figure 4: United Kingdom bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in the United Kingdom, 2017
Figure 6: Drivers of buyer power in the bpo services market in the United Kingdom, 2017
Figure 7: Drivers of supplier power in the bpo services market in the United Kingdom, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the United Kingdom, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in the United Kingdom, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in the United Kingdom, 2017
Figure 11: Capgemini SE: revenues & profitability
Figure 12: Capgemini SE: assets & liabilities
Figure 13: Capita plc: revenues & profitability
Figure 14: Capita plc: assets & liabilities
Figure 15: CBRE Group, Inc.: revenues & profitability
Figure 16: CBRE Group, Inc.: assets & liabilities
Figure 17: Infosys Limited: revenues & profitability
Figure 18: Infosys Limited: assets & liabilities

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