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BPO Services in Spain

BPO Services in Spain

Summary

BPO Services in Spain industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Spain bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Spanish BPO Services market had total revenues of $2.2bn in 2017, representing a compound annual growth rate (CAGR) of 1.9% between 2013 and 2017.
  • The CRM BPO segment was the market's most lucrative in 2017, with total revenues of $0.7bn, equivalent to 30.5% of the market's overall value.
  • The Spanish market makes up just 4.4% of the European market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Spain
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Spain
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Spain bpo services market with five year forecasts
Reasons to buy
  • What was the size of the Spain bpo services market by value in 2017?
  • What will be the size of the Spain bpo services market in 2022?
  • What factors are affecting the strength of competition in the Spain bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Spain's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 16
New entrants 17
Threat of substitutes 19
Degree of rivalry 20
Leading Companies 21
Atento SA 21
Capgemini SE 23
Indra Sistemas, S.A. 26
ISS AS 29
Macroeconomic Indicators 33
Country data 33
Methodology 35
Industry associations 36
Related MarketLine research 36
Appendix 37
About MarketLine 37
List of Tables
Table 1: Spain bpo services market value: $ million, 2013-17
Table 2: Spain bpo services market category segmentation: $ million, 2017
Table 3: Spain bpo services market geography segmentation: $ million, 2017
Table 4: Spain bpo services market value forecast: $ million, 2017-22
Table 5: Atento SA: key facts
Table 6: Atento SA: key financials ($)
Table 7: Atento SA: key financial ratios
Table 8: Capgemini SE: key facts
Table 9: Capgemini SE: key financials ($)
Table 10: Capgemini SE: key financials (€)
Table 11: Capgemini SE: key financial ratios
Table 12: Indra Sistemas, S.A.: key facts
Table 13: Indra Sistemas, S.A.: key financials ($)
Table 14: Indra Sistemas, S.A.: key financials (€)
Table 15: Indra Sistemas, S.A.: key financial ratios
Table 16: ISS AS: key facts
Table 17: ISS AS: key financials ($)
Table 18: ISS AS: key financials (DKK)
Table 19: ISS AS: key financial ratios
Table 20: Spain size of population (million), 2013-17
Table 21: Spain gdp (constant 2005 prices, $ billion), 2013-17
Table 22: Spain gdp (current prices, $ billion), 2013-17
Table 23: Spain inflation, 2013-17
Table 24: Spain consumer price index (absolute), 2013-17
Table 25: Spain exchange rate, 2013-17
List of Figures
Figure 1: Spain bpo services market value: $ million, 2013-17
Figure 2: Spain bpo services market category segmentation: % share, by value, 2017
Figure 3: Spain bpo services market geography segmentation: % share, by value, 2017
Figure 4: Spain bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in Spain, 2017
Figure 6: Drivers of buyer power in the bpo services market in Spain, 2017
Figure 7: Drivers of supplier power in the bpo services market in Spain, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Spain, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Spain, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in Spain, 2017
Figure 11: Atento SA: revenues & profitability
Figure 12: Atento SA: assets & liabilities
Figure 13: Capgemini SE: revenues & profitability
Figure 14: Capgemini SE: assets & liabilities
Figure 15: Indra Sistemas, S.A.: revenues & profitability
Figure 16: Indra Sistemas, S.A.: assets & liabilities
Figure 17: ISS AS: revenues & profitability
Figure 18: ISS AS: assets & liabilities

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