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BPO Services in South Africa

BPO Services in South Africa

Summary

BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the South Africa bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The South African BPO Services market had total revenues of $444.2m in 2017, representing a compound annual growth rate (CAGR) of 2.8% between 2013 and 2017.
  • The HR outsourcing segment was the market's most lucrative in 2017, with total revenues of $138.4m, equivalent to 31.2% of the market's overall value.
  • South Africa is fast establishing itself as an appealing location for offshore BPO services, especially for European firms.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts
Reasons to buy
  • What was the size of the South Africa bpo services market by value in 2017?
  • What will be the size of the South Africa bpo services market in 2022?
  • What factors are affecting the strength of competition in the South Africa bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up South Africa's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 17
New entrants 18
Threat of substitutes 20
Degree of rivalry 21
Leading Companies 22
Genpact Limited 22
HCL Technologies Limited 25
TMF Group Holding B.V. 29
Wipro Ltd 32
Macroeconomic Indicators 36
Country data 36
Methodology 38
Industry associations 39
Related MarketLine research 39
Appendix 40
About MarketLine 40
List of Tables
Table 1: South Africa bpo services market value: $ million, 2013-17
Table 2: South Africa bpo services market category segmentation: $ million, 2017
Table 3: South Africa bpo services market geography segmentation: $ million, 2017
Table 4: South Africa bpo services market value forecast: $ million, 2017-22
Table 5: Genpact Limited: key facts
Table 6: Genpact Limited: key financials ($)
Table 7: Genpact Limited: key financial ratios
Table 8: HCL Technologies Limited: key facts
Table 9: HCL Technologies Limited: key financials ($)
Table 10: HCL Technologies Limited: key financial ratios
Table 11: TMF Group Holding B.V.: key facts
Table 12: TMF Group Holding B.V.: key financials ($)
Table 13: TMF Group Holding B.V.: key financials (€)
Table 14: TMF Group Holding B.V.: key financial ratios
Table 15: Wipro Ltd: key facts
Table 16: Wipro Ltd: key financials ($)
Table 17: Wipro Ltd: key financials (Rs.)
Table 18: Wipro Ltd: key financial ratios
Table 19: South Africa size of population (million), 2013-17
Table 20: South Africa gdp (constant 2005 prices, $ billion), 2013-17
Table 21: South Africa gdp (current prices, $ billion), 2013-17
Table 22: South Africa inflation, 2013-17
Table 23: South Africa consumer price index (absolute), 2013-17
Table 24: South Africa exchange rate, 2013-17
List of Figures
Figure 1: South Africa bpo services market value: $ million, 2013-17
Figure 2: South Africa bpo services market category segmentation: % share, by value, 2017
Figure 3: South Africa bpo services market geography segmentation: % share, by value, 2017
Figure 4: South Africa bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in South Africa, 2017
Figure 6: Drivers of buyer power in the bpo services market in South Africa, 2017
Figure 7: Drivers of supplier power in the bpo services market in South Africa, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in South Africa, 2017
Figure 11: Genpact Limited: revenues & profitability
Figure 12: Genpact Limited: assets & liabilities
Figure 13: HCL Technologies Limited: revenues & profitability
Figure 14: HCL Technologies Limited: assets & liabilities
Figure 15: TMF Group Holding B.V.: revenues & profitability
Figure 16: TMF Group Holding B.V.: assets & liabilities
Figure 17: Wipro Ltd: revenues & profitability
Figure 18: Wipro Ltd: assets & liabilities

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