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BPO Services in Scandinavia

BPO Services in Scandinavia

Summary

BPO Services in Scandinavia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Scandinavia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Scandinavian BPO Services market had total revenues of $4.0bn in 2017, representing a compound annual growth rate (CAGR) of 3.3% between 2013 and 2017.
  • The CRM BPO segment was the market's most lucrative in 2017, with total revenues of $1.3bn, equivalent to 31% of the market's overall value.
  • The Scandinavian market makes up 7.8% of the European market, which makes it smaller than both France and Germany.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Scandinavia
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Scandinavia
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Scandinavia bpo services market with five year forecasts
Reasons to buy
  • What was the size of the Scandinavia bpo services market by value in 2017?
  • What will be the size of the Scandinavia bpo services market in 2022?
  • What factors are affecting the strength of competition in the Scandinavia bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Scandinavia's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 6
Market definition 6
Market analysis 6
Market Data 8
Market value 8
Market Segmentation 9
Category segmentation 9
Geography segmentation 10
Market Outlook 11
Market value forecast 11
Five Forces Analysis 12
Summary 12
Buyer power 14
Supplier power 15
New entrants 16
Threat of substitutes 18
Degree of rivalry 19
Leading Companies 20
Capgemini SE 20
ISS AS 23
Wipro Ltd 27
Methodology 31
Industry associations 32
Related MarketLine research 32
Appendix 33
About MarketLine 33
List of Tables
Table 1: Scandinavia bpo services market value: $ million, 2013-17
Table 2: Scandinavia bpo services market category segmentation: $ million, 2017
Table 3: Scandinavia bpo services market geography segmentation: $ million, 2017
Table 4: Scandinavia bpo services market value forecast: $ million, 2017-22
Table 5: Capgemini SE: key facts
Table 6: Capgemini SE: key financials ($)
Table 7: Capgemini SE: key financials (€)
Table 8: Capgemini SE: key financial ratios
Table 9: ISS AS: key facts
Table 10: ISS AS: key financials ($)
Table 11: ISS AS: key financials (DKK)
Table 12: ISS AS: key financial ratios
Table 13: Wipro Ltd: key facts
Table 14: Wipro Ltd: key financials ($)
Table 15: Wipro Ltd: key financials (Rs.)
Table 16: Wipro Ltd: key financial ratios
List of Figures
Figure 1: Scandinavia bpo services market value: $ million, 2013-17
Figure 2: Scandinavia bpo services market category segmentation: % share, by value, 2017
Figure 3: Scandinavia bpo services market geography segmentation: % share, by value, 2017
Figure 4: Scandinavia bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in Scandinavia, 2017
Figure 6: Drivers of buyer power in the bpo services market in Scandinavia, 2017
Figure 7: Drivers of supplier power in the bpo services market in Scandinavia, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Scandinavia, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Scandinavia, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in Scandinavia, 2017
Figure 11: Capgemini SE: revenues & profitability
Figure 12: Capgemini SE: assets & liabilities
Figure 13: ISS AS: revenues & profitability
Figure 14: ISS AS: assets & liabilities
Figure 15: Wipro Ltd: revenues & profitability
Figure 16: Wipro Ltd: assets & liabilities

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