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BPO Services in Italy

BPO Services in Italy

Summary

BPO Services in Italy industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Italy bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Italian BPO Services market had total revenues of $1.9bn in 2017, representing a compound annual growth rate (CAGR) of 1.3% between 2013 and 2017.
  • The CRM BPO segment was the market's most lucrative in 2017, with total revenues of $0.6bn, equivalent to 31.6% of the market's overall value.
  • The Italian market made up 3.7% of Europe’s revenues in 2017, showing that it is a relatively small market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Italy
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Italy
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Italy bpo services market with five year forecasts
Reasons to buy
  • What was the size of the Italy bpo services market by value in 2017?
  • What will be the size of the Italy bpo services market in 2022?
  • What factors are affecting the strength of competition in the Italy bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Italy's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 16
New entrants 17
Threat of substitutes 19
Degree of rivalry 20
Leading Companies 21
HCL Technologies Limited 21
ISS AS 25
Teleperformance SE 29
TMF Group Holding B.V. 33
Macroeconomic Indicators 36
Country data 36
Methodology 38
Industry associations 39
Related MarketLine research 39
Appendix 40
About MarketLine 40
List of Tables
Table 1: Italy bpo services market value: $ million, 2013-17
Table 2: Italy bpo services market category segmentation: $ million, 2017
Table 3: Italy bpo services market geography segmentation: $ million, 2017
Table 4: Italy bpo services market value forecast: $ million, 2017-22
Table 5: HCL Technologies Limited: key facts
Table 6: HCL Technologies Limited: key financials ($)
Table 7: HCL Technologies Limited: key financial ratios
Table 8: ISS AS: key facts
Table 9: ISS AS: key financials ($)
Table 10: ISS AS: key financials (DKK)
Table 11: ISS AS: key financial ratios
Table 12: Teleperformance SE: key facts
Table 13: Teleperformance SE: key financials ($)
Table 14: Teleperformance SE: key financials (€)
Table 15: Teleperformance SE: key financial ratios
Table 16: TMF Group Holding B.V.: key facts
Table 17: TMF Group Holding B.V.: key financials ($)
Table 18: TMF Group Holding B.V.: key financials (€)
Table 19: TMF Group Holding B.V.: key financial ratios
Table 20: Italy size of population (million), 2013-17
Table 21: Italy gdp (constant 2005 prices, $ billion), 2013-17
Table 22: Italy gdp (current prices, $ billion), 2013-17
Table 23: Italy inflation, 2013-17
Table 24: Italy consumer price index (absolute), 2013-17
Table 25: Italy exchange rate, 2013-17
List of Figures
Figure 1: Italy bpo services market value: $ million, 2013-17
Figure 2: Italy bpo services market category segmentation: % share, by value, 2017
Figure 3: Italy bpo services market geography segmentation: % share, by value, 2017
Figure 4: Italy bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in Italy, 2017
Figure 6: Drivers of buyer power in the bpo services market in Italy, 2017
Figure 7: Drivers of supplier power in the bpo services market in Italy, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Italy, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in Italy, 2017
Figure 11: HCL Technologies Limited: revenues & profitability
Figure 12: HCL Technologies Limited: assets & liabilities
Figure 13: ISS AS: revenues & profitability
Figure 14: ISS AS: assets & liabilities
Figure 15: Teleperformance SE: revenues & profitability
Figure 16: Teleperformance SE: assets & liabilities
Figure 17: TMF Group Holding B.V.: revenues & profitability
Figure 18: TMF Group Holding B.V.: assets & liabilities

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