BPO Services in Indonesia

BPO Services in Indonesia

Summary

BPO Services in Indonesia industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Indonesian BPO services market is expected to generate total revenues of $1.8bn in 2020, representing a compound annual growth rate (CAGR) of 1% between 2016 and 2020.
  • The vertical-specific BPO segment is expected to be the market's most lucrative in 2020, with total revenues of $0.5bn, equivalent to 26.8% of the market's overall value.
  • The growth of outsourcing activities has been driven by the solid growth of the Indonesian economy and the increasing digitalization of large businesses.


  • Scope
    • Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in Indonesia
    • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Indonesia
    • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
    • Add weight to presentations and pitches by understanding the future growth prospects of the Indonesia bpo services market with five year forecasts by both value and volume
    Reasons to Buy
    • What was the size of the Indonesia bpo services market by value in 2020?
    • What will be the size of the Indonesia bpo services market in 2025?
    • What factors are affecting the strength of competition in the Indonesia bpo services market?
    • How has the market performed over the last five years?
    • How large is Indonesia’s bpo services market in relation to its regional counterparts?


    1 Executive Summary
    1.1. Market value
    1.2. Market value forecast
    1.3. Category segmentation
    1.4. Geography segmentation
    1.5. Market rivalry
    1.6. Competitive Landscape
    2 Market Overview
    2.1. Market definition
    2.2. Market analysis
    3 Market Data
    3.1. Market value
    4 Market Segmentation
    4.1. Category segmentation
    4.2. Geography segmentation
    5 Market Outlook
    5.1. Market value forecast
    6 Five Forces Analysis
    6.1. Summary
    6.2. Buyer power
    6.3. Supplier power
    6.4. New entrants
    6.5. Threat of substitutes
    6.6. Degree of rivalry
    7 Competitive Landscape
    7.1. Who are the leading players?
    7.2. What strategies do the leading players follow?
    7.3. What were the most recent market developments?
    8 Company Profiles
    8.1. Wipro Ltd
    8.2. ISS AS
    8.3. TMF Group Holding B.V.
    9 Macroeconomic Indicators
    9.1. Country data
    10 Appendix
    10.1. Methodology
    10.2. Industry associations
    10.3. Related MarketLine research
    10.4. About MarketLine
    List of Tables
    Table 1: Indonesia bpo services market value: $ million, 2016-20(e)
    Table 2: Indonesia bpo services market category segmentation: $ million, 2020(e)
    Table 3: Indonesia bpo services market geography segmentation: $ million, 2020(e)
    Table 4: Indonesia bpo services market value forecast: $ million, 2020-25
    Table 5: Wipro Ltd: key facts
    Table 6: Wipro Ltd: Key Employees
    Table 7: Wipro Ltd: Key Employees Continued
    Table 8: ISS AS: key facts
    Table 9: ISS AS: Key Employees
    Table 10: TMF Group Holding B.V.: key facts
    Table 11: TMF Group Holding B.V.: Key Employees
    Table 12: Indonesia size of population (million), 2016-20
    Table 13: Indonesia gdp (constant 2005 prices, $ billion), 2016-20
    Table 14: Indonesia gdp (current prices, $ billion), 2016-20
    Table 15: Indonesia inflation, 2016-20
    Table 16: Indonesia consumer price index (absolute), 2016-20
    Table 17: Indonesia exchange rate, 2015-19
    List of Figures
    Figure 1: Indonesia bpo services market value: $ million, 2016-20(e)
    Figure 2: Indonesia bpo services market category segmentation: % share, by value, 2020(e)
    Figure 3: Indonesia bpo services market geography segmentation: % share, by value, 2020(e)
    Figure 4: Indonesia bpo services market value forecast: $ million, 2020-25
    Figure 5: Forces driving competition in the bpo services market in Indonesia, 2020
    Figure 6: Drivers of buyer power in the bpo services market in Indonesia, 2020
    Figure 7: Drivers of supplier power in the bpo services market in Indonesia, 2020
    Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2020
    Figure 9: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2020
    Figure 10: Drivers of degree of rivalry in the bpo services market in Indonesia, 2020

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