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BPO Services in India

Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 14
Supplier power 16
New entrants 17
Threat of substitutes 19
Degree of rivalry 20
Leading Companies 21
Capgemini SE 21
HCL Technologies Limited 24
Infosys Limited 28
ISS AS 32
Macroeconomic Indicators 36
Country data 36
Methodology 38
Industry associations 39
Related MarketLine research 39
Appendix 40
About MarketLine 40
List of Tables
Table 1: India bpo services market value: $ million, 2013-17
Table 2: India bpo services market category segmentation: $ million, 2017
Table 3: India bpo services market geography segmentation: $ million, 2017
Table 4: India bpo services market value forecast: $ million, 2017-22
Table 5: Capgemini SE: key facts
Table 6: Capgemini SE: key financials ($)
Table 7: Capgemini SE: key financials (€)
Table 8: Capgemini SE: key financial ratios
Table 9: HCL Technologies Limited: key facts
Table 10: HCL Technologies Limited: key financials ($)
Table 11: HCL Technologies Limited: key financial ratios
Table 12: Infosys Limited: key facts
Table 13: Infosys Limited: key financials ($)
Table 14: Infosys Limited: key financials (Rs.)
Table 15: Infosys Limited: key financial ratios
Table 16: ISS AS: key facts
Table 17: ISS AS: key financials ($)
Table 18: ISS AS: key financials (DKK)
Table 19: ISS AS: key financial ratios
Table 20: India size of population (million), 2013-17
Table 21: India gdp (constant 2005 prices, $ billion), 2013-17
Table 22: India gdp (current prices, $ billion), 2013-17
Table 23: India inflation, 2013-17
Table 24: India consumer price index (absolute), 2013-17
Table 25: India exchange rate, 2013-17
List of Figures
Figure 1: India bpo services market value: $ million, 2013-17
Figure 2: India bpo services market category segmentation: % share, by value, 2017
Figure 3: India bpo services market geography segmentation: % share, by value, 2017
Figure 4: India bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in India, 2017
Figure 6: Drivers of buyer power in the bpo services market in India, 2017
Figure 7: Drivers of supplier power in the bpo services market in India, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in India, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in India, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in India, 2017
Figure 11: Capgemini SE: revenues & profitability
Figure 12: Capgemini SE: assets & liabilities
Figure 13: HCL Technologies Limited: revenues & profitability
Figure 14: HCL Technologies Limited: assets & liabilities
Figure 15: Infosys Limited: revenues & profitability
Figure 16: Infosys Limited: assets & liabilities
Figure 17: ISS AS: revenues & profitability
Figure 18: ISS AS: assets & liabilities

BPO Services in India

Summary

BPO Services in India industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the India bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Indian BPO Services market had total revenues of $1.8bn in 2017, representing a compound annual growth rate (CAGR) of 7.4% between 2013 and 2017.
  • The vertical-specific BPO segment was the market's most lucrative in 2017, with total revenues of $0.5bn, equivalent to 27.8% of the market's overall value.
  • The dense population is a benefit for this market as the companies have a large pool of resources to choose from in each location.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in India
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in India
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the India bpo services market with five year forecasts
Reasons to buy
  • What was the size of the India bpo services market by value in 2017?
  • What will be the size of the India bpo services market in 2022?
  • What factors are affecting the strength of competition in the India bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up India's bpo services market?


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