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BPO Services Global Industry Almanac_2016

EXECUTIVE SUMMARY
Market value
Market value forecast
Category segmentation
Geography segmentation
Introduction
What is this report about?
Who is the target reader?
How to use this report
Definitions
Global BPO Services
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Asia-Pacific
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Europe
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in France
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Germany
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Australia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Brazil
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Canada
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in China
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in India
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Indonesia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Italy
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Japan
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Mexico
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The Netherlands
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in North America
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Russia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Scandinavia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Singapore
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in South Africa
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in South Korea
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Spain
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Turkey
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United Kingdom
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United States
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
Company Profiles
Leading companies
Appendix
Methodology
About MarketLine
List of Tables
Table 1: Global bpo services market value: $ billion, 2011–15
Table 2: Global bpo services market category segmentation: $ billion, 2015
Table 3: Global bpo services market geography segmentation: $ billion, 2015
Table 4: Global bpo services market value forecast: $ billion, 2015–20
Table 5: Asia-Pacific bpo services market value: $ billion, 2011–15
Table 6: Asia–Pacific bpo services market category segmentation: $ billion, 2015
Table 7: Asia–Pacific bpo services market geography segmentation: $ billion, 2015
Table 8: Asia-Pacific bpo services market value forecast: $ billion, 2015–20
Table 9: Europe bpo services market value: $ billion, 2011–15
Table 10: Europe bpo services market category segmentation: $ billion, 2015
Table 11: Europe bpo services market geography segmentation: $ billion, 2015
Table 12: Europe bpo services market value forecast: $ billion, 2015–20
Table 13: France bpo services market value: $ million, 2011–15
Table 14: France bpo services market category segmentation: $ million, 2015
Table 15: France bpo services market geography segmentation: $ million, 2015
Table 16: France bpo services market value forecast: $ million, 2015–20
Table 17: France size of population (million), 2011–15
Table 18: France gdp (constant 2005 prices, $ billion), 2011–15
Table 19: France gdp (current prices, $ billion), 2011–15
Table 20: France inflation, 2011–15
Table 21: France consumer price index (absolute), 2011–15
Table 22: France exchange rate, 2011–15
Table 23: Germany bpo services market value: $ billion, 2011–15
Table 24: Germany bpo services market category segmentation: $ billion, 2015
Table 25: Germany bpo services market geography segmentation: $ billion, 2015
Table 26: Germany bpo services market value forecast: $ billion, 2015–20
Table 27: Germany size of population (million), 2011–15
Table 28: Germany gdp (constant 2005 prices, $ billion), 2011–15
Table 29: Germany gdp (current prices, $ billion), 2011–15
Table 30: Germany inflation, 2011–15
Table 31: Germany consumer price index (absolute), 2011–15
Table 32: Germany exchange rate, 2011–15
Table 33: Australia bpo services market value: $ million, 2011–15
Table 34: Australia bpo services market category segmentation: $ million, 2015
Table 35: Australia bpo services market geography segmentation: $ million, 2015
Table 36: Australia bpo services market value forecast: $ million, 2015–20
Table 37: Australia size of population (million), 2011–15
Table 38: Australia gdp (constant 2005 prices, $ billion), 2011–15
Table 39: Australia gdp (current prices, $ billion), 2011–15
Table 40: Australia inflation, 2011–15
Table 41: Australia consumer price index (absolute), 2011–15
Table 42: Australia exchange rate, 2011–15
Table 43: Brazil bpo services market value: $ million, 2011–15
Table 44: Brazil bpo services market category segmentation: $ million, 2015
Table 45: Brazil bpo services market geography segmentation: $ million, 2015
Table 46: Brazil bpo services market value forecast: $ million, 2015–20
Table 47: Brazil size of population (million), 2011–15
Table 48: Brazil gdp (constant 2005 prices, $ billion), 2011–15
Table 49: Brazil gdp (current prices, $ billion), 2011–15
Table 50: Brazil inflation, 2011–15
Table 51: Brazil consumer price index (absolute), 2011–15
Table 52: Brazil exchange rate, 2011–15
Table 53: Canada bpo services market value: $ million, 2011–15
Table 54: Canada bpo services market category segmentation: $ million, 2015
Table 55: Canada bpo services market geography segmentation: $ million, 2015
Table 56: Canada bpo services market value forecast: $ million, 2015–20
Table 57: Canada size of population (million), 2011–15
Table 58: Canada gdp (constant 2005 prices, $ billion), 2011–15
Table 59: Canada gdp (current prices, $ billion), 2011–15
Table 60: Canada inflation, 2011–15
Table 61: Canada consumer price index (absolute), 2011–15
Table 62: Canada exchange rate, 2011–15
Table 63: China bpo services market value: $ million, 2011–15
Table 64: China bpo services market category segmentation: $ million, 2015
Table 65: China bpo services market geography segmentation: $ million, 2015
Table 66: China bpo services market value forecast: $ million, 2015–20
Table 67: China size of population (million), 2011–15
Table 68: China gdp (constant 2005 prices, $ billion), 2011–15
Table 69: China gdp (current prices, $ billion), 2011–15
Table 70: China inflation, 2011–15
Table 71: China consumer price index (absolute), 2011–15
Table 72: China exchange rate, 2011–15
Table 73: India bpo services market value: $ million, 2011–15
Table 74: India bpo services market category segmentation: $ million, 2015
Table 75: India bpo services market geography segmentation: $ million, 2015
Table 76: India bpo services market value forecast: $ million, 2015–20
Table 77: India size of population (million), 2011–15
Table 78: India gdp (constant 2005 prices, $ billion), 2011–15
Table 79: India gdp (current prices, $ billion), 2011–15
Table 80: India inflation, 2011–15
Table 81: India consumer price index (absolute), 2011–15
Table 82: India exchange rate, 2011–15
Table 83: Indonesia bpo services market value: $ million, 2011–15
Table 84: Indonesia bpo services market category segmentation: $ million, 2015
Table 85: Indonesia bpo services market geography segmentation: $ million, 2015
Table 86: Indonesia bpo services market value forecast: $ million, 2015–20
Table 87: Indonesia size of population (million), 2011–15
Table 88: Indonesia gdp (constant 2005 prices, $ billion), 2011–15
Table 89: Indonesia gdp (current prices, $ billion), 2011–15
Table 90: Indonesia inflation, 2011–15
Table 91: Indonesia consumer price index (absolute), 2011–15
Table 92: Indonesia exchange rate, 2011–15
Table 93: Italy bpo services market value: $ million, 2011–15
Table 94: Italy bpo services market category segmentation: $ million, 2015
Table 95: Italy bpo services market geography segmentation: $ million, 2015
Table 96: Italy bpo services market value forecast: $ million, 2015–20
Table 97: Italy size of population (million), 2011–15
Table 98: Italy gdp (constant 2005 prices, $ billion), 2011–15
Table 99: Italy gdp (current prices, $ billion), 2011–15
Table 100: Italy inflation, 2011–15
Table 101: Italy consumer price index (absolute), 2011–15
Table 102: Italy exchange rate, 2011–15
Table 103: Japan bpo services market value: $ million, 2011–15
Table 104: Japan bpo services market category segmentation: $ million, 2015
Table 105: Japan bpo services market geography segmentation: $ million, 2015
Table 106: Japan bpo services market value forecast: $ million, 2015–20
Table 107: Japan size of population (million), 2011–15
Table 108: Japan gdp (constant 2005 prices, $ billion), 2011–15
Table 109: Japan gdp (current prices, $ billion), 2011–15
Table 110: Japan inflation, 2011–15
Table 111: Japan consumer price index (absolute), 2011–15
Table 112: Japan exchange rate, 2011–15
Table 113: Mexico bpo services market value: $ million, 2011–15
Table 114: Mexico bpo services market category segmentation: $ million, 2015
Table 115: Mexico bpo services market geography segmentation: $ million, 2015
Table 116: Mexico bpo services market value forecast: $ million, 2015–20
Table 117: Mexico size of population (million), 2011–15
Table 118: Mexico gdp (constant 2005 prices, $ billion), 2011–15
Table 119: Mexico gdp (current prices, $ billion), 2011–15
Table 120: Mexico inflation, 2011–15
Table 121: Mexico consumer price index (absolute), 2011–15
Table 122: Mexico exchange rate, 2011–15
Table 123: Netherlands bpo services market value: $ million, 2011–15
Table 124: Netherlands bpo services market category segmentation: $ million, 2015
Table 125: Netherlands bpo services market geography segmentation: $ million, 2015
Table 126: Netherlands bpo services market value forecast: $ million, 2015–20
Table 127: Netherlands size of population (million), 2011–15
Table 128: Netherlands gdp (constant 2005 prices, $ billion), 2011–15
Table 129: Netherlands gdp (current prices, $ billion), 2011–15
Table 130: Netherlands inflation, 2011–15
Table 131: Netherlands consumer price index (absolute), 2011–15
Table 132: Netherlands exchange rate, 2011–15
Table 133: North America bpo services market value: $ billion, 2011–15
Table 134: North America bpo services market category segmentation: $ billion, 2015
Table 135: North America bpo services market geography segmentation: $ billion, 2015
Table 136: North America bpo services market value forecast: $ billion, 2015–20
Table 137: Russia bpo services market value: $ million, 2011–15
Table 138: Russia bpo services market category segmentation: $ million, 2015
Table 139: Russia bpo services market geography segmentation: $ million, 2015
Table 140: Russia bpo services market value forecast: $ million, 2015–20
Table 141: Russia size of population (million), 2011–15
Table 142: Russia gdp (constant 2005 prices, $ billion), 2011–15
Table 143: Russia gdp (current prices, $ billion), 2011–15
Table 144: Russia inflation, 2011–15
Table 145: Russia consumer price index (absolute), 2011–15
Table 146: Russia exchange rate, 2011–15
Table 147: Scandinavia bpo services market value: $ million, 2011–15
Table 148: Scandinavia bpo services market category segmentation: $ million, 2015
Table 149: Scandinavia bpo services market geography segmentation: $ million, 2015
Table 150: Scandinavia bpo services market value forecast: $ million, 2015–20
Table 151: Singapore bpo services market value: $ million, 2011–15
Table 152: Singapore bpo services market category segmentation: $ million, 2015
Table 153: Singapore bpo services market geography segmentation: $ million, 2015
Table 154: Singapore bpo services market value forecast: $ million, 2015–20
Table 155: Singapore size of population (million), 2011–15
Table 156: Singapore gdp (constant 2005 prices, $ billion), 2011–15
Table 157: Singapore gdp (current prices, $ billion), 2011–15
Table 158: Singapore inflation, 2011–15
Table 159: Singapore consumer price index (absolute), 2011–15
Table 160: Singapore exchange rate, 2011–15
Table 161: South Africa bpo services market value: $ million, 2011–15
Table 162: South Africa bpo services market category segmentation: $ million, 2015
Table 163: South Africa bpo services market geography segmentation: $ million, 2015
Table 164: South Africa bpo services market value forecast: $ million, 2015–20
Table 165: South Africa size of population (million), 2011–15
Table 166: South Africa gdp (constant 2005 prices, $ billion), 2011–15
Table 167: South Africa gdp (current prices, $ billion), 2011–15
Table 168: South Africa inflation, 2011–15
Table 169: South Africa consumer price index (absolute), 2011–15
Table 170: South Africa exchange rate, 2011–15
Table 171: South Korea bpo services market value: $ million, 2011–15
Table 172: South Korea bpo services market category segmentation: $ million, 2015
Table 173: South Korea bpo services market geography segmentation: $ million, 2015
Table 174: South Korea bpo services market value forecast: $ million, 2015–20
Table 175: South Korea size of population (million), 2011–15
Table 176: South Korea gdp (constant 2005 prices, $ billion), 2011–15
Table 177: South Korea gdp (current prices, $ billion), 2011–15
Table 178: South Korea inflation, 2011–15
Table 179: South Korea consumer price index (absolute), 2011–15
Table 180: South Korea exchange rate, 2011–15
Table 181: Spain bpo services market value: $ million, 2011–15
Table 182: Spain bpo services market category segmentation: $ million, 2015
Table 183: Spain bpo services market geography segmentation: $ million, 2015
Table 184: Spain bpo services market value forecast: $ million, 2015–20
Table 185: Spain size of population (million), 2011–15
Table 186: Spain gdp (constant 2005 prices, $ billion), 2011–15
Table 187: Spain gdp (current prices, $ billion), 2011–15
Table 188: Spain inflation, 2011–15
Table 189: Spain consumer price index (absolute), 2011–15
Table 190: Spain exchange rate, 2011–15
Table 191: Turkey bpo services market value: $ million, 2011–15
Table 192: Turkey bpo services market category segmentation: $ million, 2015
Table 193: Turkey bpo services market geography segmentation: $ million, 2015
Table 194: Turkey bpo services market value forecast: $ million, 2015–20
Table 195: Turkey size of population (million), 2011–15
Table 196: Turkey gdp (constant 2005 prices, $ billion), 2011–15
Table 197: Turkey gdp (current prices, $ billion), 2011–15
Table 198: Turkey inflation, 2011–15
Table 199: Turkey consumer price index (absolute), 2011–15
Table 200: Turkey exchange rate, 2011–15
Table 201: United Kingdom bpo services market value: $ million, 2011–15
Table 202: United Kingdom bpo services market category segmentation: $ million, 2015
Table 203: United Kingdom bpo services market geography segmentation: $ million, 2015
Table 204: United Kingdom bpo services market value forecast: $ million, 2015–20
Table 205: United Kingdom size of population (million), 2011–15
Table 206: United Kingdom gdp (constant 2005 prices, $ billion), 2011–15
Table 207: United Kingdom gdp (current prices, $ billion), 2011–15
Table 208: United Kingdom inflation, 2011–15
Table 209: United Kingdom consumer price index (absolute), 2011–15
Table 210: United Kingdom exchange rate, 2011–15
Table 211: United States bpo services market value: $ million, 2011–15
Table 212: United States bpo services market category segmentation: $ million, 2015
Table 213: United States bpo services market geography segmentation: $ million, 2015
Table 214: United States bpo services market value forecast: $ million, 2015–20
Table 215: United States size of population (million), 2011–15
Table 216: United States gdp (constant 2005 prices, $ billion), 2011–15
Table 217: United States gdp (current prices, $ billion), 2011–15
Table 218: United States inflation, 2011–15
Table 219: United States consumer price index (absolute), 2011–15
Table 220: United States exchange rate, 2011–15
Table 221: Accenture PLC: key facts
Table 222: Accenture PLC: key financials ($)
Table 223: Accenture PLC: key financial ratios
Table 224: CGI Group Inc.: key facts
Table 225: CGI Group Inc.: key financials ($)
Table 226: CGI Group Inc.: key financials (C$)
Table 227: CGI Group Inc.: key financial ratios
Table 228: Telus International: key facts
Table 229: Cap Gemini S.A.: key facts
Table 230: Cap Gemini S.A.: key financials ($)
Table 231: Cap Gemini S.A.: key financials (€)
Table 232: Cap Gemini S.A.: key financial ratios
Table 233: HCL Technologies Limited: key facts
Table 234: HCL Technologies Limited: key financials ($)
Table 235: HCL Technologies Limited: key financial ratios
Table 236: Infosys Ltd: key facts
Table 237: Infosys Ltd: key financials ($)
Table 238: Infosys Ltd: key financial ratios
Table 239: ISS A/S: key facts
Table 240: ISS A/S: key financials ($)
Table 241: ISS A/S: key financials (DKK)
Table 242: ISS A/S: key financial ratios
Table 243: Teleperformance SE: key facts
Table 244: Teleperformance SE: key financials ($)
Table 245: Teleperformance SE: key financials (€)
Table 246: Teleperformance SE: key financial ratios
Table 247: Bertelsmann SE & Co. KGaA: key facts
Table 248: Bertelsmann SE & Co. KGaA: key financials ($)
Table 249: Bertelsmann SE & Co. KGaA: key financials (€)
Table 250: Bertelsmann SE & Co. KGaA: key financial ratios
Table 251: NCR Corporation: key facts
Table 252: NCR Corporation: key financials ($)
Table 253: NCR Corporation: key financial ratios
Table 254: Genpact Ltd: key facts
Table 255: Genpact Ltd: key financials ($)
Table 256: Genpact Ltd: key financial ratios
Table 257: Infosys Ltd: key facts
Table 258: Infosys Ltd: key financials ($)
Table 259: Infosys Ltd: key financial ratios
Table 260: TeleTech Holdings, Inc.: key facts
Table 261: TeleTech Holdings, Inc.: key financials ($)
Table 262: TeleTech Holdings, Inc.: key financial ratios
Table 263: Capita plc: key facts
Table 264: Capita plc: key financials ($)
Table 265: Capita plc: key financials (£)
Table 266: Capita plc: key financial ratios
Table 267: CBRE Group, Inc.: key facts
Table 268: CBRE Group, Inc.: key financials ($)
Table 269: CBRE Group, Inc.: key financial ratios
Table 270: Cognizant Technology Solutions Corporation: key facts
Table 271: Cognizant Technology Solutions Corporation: key financials ($)
Table 272: Cognizant Technology Solutions Corporation: key financial ratios
Table 273: SYNNEX Corporation: key facts
Table 274: SYNNEX Corporation: key financials ($)
Table 275: SYNNEX Corporation: key financial ratios
List of Figures
Figure 1: Global bpo services market value: $ billion, 2011–15
Figure 2: Global bpo services market category segmentation: % share, by value, 2015
Figure 3: Global bpo services market geography segmentation: % share, by value, 2015
Figure 4: Global bpo services market value forecast: $ billion, 2015–20
Figure 5: Forces driving competition in the global bpo services market, 2015
Figure 6: Drivers of buyer power in the global bpo services market, 2015
Figure 7: Drivers of supplier power in the global bpo services market, 2015
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2015
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2015
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2015
Figure 11: Asia-Pacific bpo services market value: $ billion, 2011–15
Figure 12: Asia–Pacific bpo services market category segmentation: % share, by value, 2015
Figure 13: Asia–Pacific bpo services market geography segmentation: % share, by value, 2015
Figure 14: Asia-Pacific bpo services market value forecast: $ billion, 2015–20
Figure 15: Forces driving competition in the bpo services market in Asia-Pacific, 2015
Figure 16: Drivers of buyer power in the bpo services market in Asia-Pacific, 2015
Figure 17: Drivers of supplier power in the bpo services market in Asia-Pacific, 2015
Figure 18: Factors influencing the likelihood of new entrants in the bpo services market in Asia-Pacific, 2015
Figure 19: Factors influencing the threat of substitutes in the bpo services market in Asia-Pacific, 2015
Figure 20: Drivers of degree of rivalry in the bpo services market in Asia-Pacific, 2015
Figure 21: Europe bpo services market value: $ billion, 2011–15
Figure 22: Europe bpo services market category segmentation: % share, by value, 2015
Figure 23: Europe bpo services market geography segmentation: % share, by value, 2015
Figure 24: Europe bpo services market value forecast: $ billion, 2015–20
Figure 25: Forces driving competition in the bpo services market in Europe, 2015
Figure 26: Drivers of buyer power in the bpo services market in Europe, 2015
Figure 27: Drivers of supplier power in the bpo services market in Europe, 2015
Figure 28: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2015
Figure 29: Factors influencing the threat of substitutes in the bpo services market in Europe, 2015
Figure 30: Drivers of degree of rivalry in the bpo services market in Europe, 2015
Figure 31: France bpo services market value: $ million, 2011–15
Figure 32: France bpo services market category segmentation: % share, by value, 2015
Figure 33: France bpo services market geography segmentation: % share, by value, 2015
Figure 34: France bpo services market value forecast: $ million, 2015–20
Figure 35: Forces driving competition in the bpo services market in France, 2015
Figure 36: Drivers of buyer power in the bpo services market in France, 2015
Figure 37: Drivers of supplier power in the bpo services market in France, 2015
Figure 38: Factors influencing the likelihood of new entrants in the bpo services market in France, 2015
Figure 39: Factors influencing the threat of substitutes in the bpo services market in France, 2015
Figure 40: Drivers of degree of rivalry in the bpo services market in France, 2015
Figure 41: Germany bpo services market value: $ billion, 2011–15
Figure 42: Germany bpo services market category segmentation: % share, by value, 2015
Figure 43: Germany bpo services market geography segmentation: % share, by value, 2015
Figure 44: Germany bpo services market value forecast: $ billion, 2015–20
Figure 45: Forces driving competition in the bpo services market in Germany, 2015
Figure 46: Drivers of buyer power in the bpo services market in Germany, 2015
Figure 47: Drivers of supplier power in the bpo services market in Germany, 2015
Figure 48: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2015
Figure 49: Factors influencing the threat of substitutes in the bpo services market in Germany, 2015
Figure 50: Drivers of degree of rivalry in the bpo services market in Germany, 2015
Figure 51: Australia bpo services market value: $ million, 2011–15
Figure 52: Australia bpo services market category segmentation: % share, by value, 2015
Figure 53: Australia bpo services market geography segmentation: % share, by value, 2015
Figure 54: Australia bpo services market value forecast: $ million, 2015–20
Figure 55: Forces driving competition in the bpo services market in Australia, 2015
Figure 56: Drivers of buyer power in the bpo services market in Australia, 2015
Figure 57: Drivers of supplier power in the bpo services market in Australia, 2015
Figure 58: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2015
Figure 59: Factors influencing the threat of substitutes in the bpo services market in Australia, 2015
Figure 60: Drivers of degree of rivalry in the bpo services market in Australia, 2015
Figure 61: Brazil bpo services market value: $ million, 2011–15
Figure 62: Brazil bpo services market category segmentation: % share, by value, 2015
Figure 63: Brazil bpo services market geography segmentation: % share, by value, 2015
Figure 64: Brazil bpo services market value forecast: $ million, 2015–20
Figure 65: Forces driving competition in the bpo services market in Brazil, 2015
Figure 66: Drivers of buyer power in the bpo services market in Brazil, 2015
Figure 67: Drivers of supplier power in the bpo services market in Brazil, 2015
Figure 68: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2015
Figure 69: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2015
Figure 70: Drivers of degree of rivalry in the bpo services market in Brazil, 2015
Figure 71: Canada bpo services market value: $ million, 2011–15
Figure 72: Canada bpo services market category segmentation: % share, by value, 2015
Figure 73: Canada bpo services market geography segmentation: % share, by value, 2015
Figure 74: Canada bpo services market value forecast: $ million, 2015–20
Figure 75: Forces driving competition in the bpo services market in Canada, 2015
Figure 76: Drivers of buyer power in the bpo services market in Canada, 2015
Figure 77: Drivers of supplier power in the bpo services market in Canada, 2015
Figure 78: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2015
Figure 79: Factors influencing the threat of substitutes in the bpo services market in Canada, 2015
Figure 80: Drivers of degree of rivalry in the bpo services market in Canada, 2015
Figure 81: China bpo services market value: $ million, 2011–15
Figure 82: China bpo services market category segmentation: % share, by value, 2015
Figure 83: China bpo services market geography segmentation: % share, by value, 2015
Figure 84: China bpo services market value forecast: $ million, 2015–20
Figure 85: Forces driving competition in the bpo services market in China, 2015
Figure 86: Drivers of buyer power in the bpo services market in China, 2015
Figure 87: Drivers of supplier power in the bpo services market in China, 2015
Figure 88: Factors influencing the likelihood of new entrants in the bpo services market in China, 2015
Figure 89: Factors influencing the threat of substitutes in the bpo services market in China, 2015
Figure 90: Drivers of degree of rivalry in the bpo services market in China, 2015
Figure 91: India bpo services market value: $ million, 2011–15
Figure 92: India bpo services market category segmentation: % share, by value, 2015
Figure 93: India bpo services market geography segmentation: % share, by value, 2015
Figure 94: India bpo services market value forecast: $ million, 2015–20
Figure 95: Forces driving competition in the bpo services market in India, 2015
Figure 96: Drivers of buyer power in the bpo services market in India, 2015
Figure 97: Drivers of supplier power in the bpo services market in India, 2015

BPO Services Global Industry Almanac_2016

Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-2015, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

The global BPO services market had total revenues of $138.6bn in 2015, representing a compound annual growth rate (CAGR) of 6.9% between 2011 and 2015.

BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

The vertical-specific BPO segment was the market's most lucrative in 2015, with total revenues of $38.9bn, equivalent to 28.1% of the market's overall value.

The biggest reason behind using the BPO services by companies around the word is to rationalise costs, improve performance and increase consumer satisfaction. The main drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels.

Key Findings

  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services market
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services market with five year forecasts
  • Compares data from 25 countries globally, alongside individual chapters on each country.
Synopsis

Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Reasons To Buy
  • What was the size of the global bpo services market by value in 2015?
  • What will be the size of the global bpo services market in 2020?
  • What factors are affecting the strength of competition in the global bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the global bpo services market?
Key Highlights

The global BPO services market had total revenues of $138.6bn in 2015, representing a compound annual growth rate (CAGR) of 6.9% between 2011 and 2015.

BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

The vertical-specific BPO segment was the market's most lucrative in 2015, with total revenues of $38.9bn, equivalent to 28.1% of the market's overall value.

The biggest reason behind using the BPO services by companies around the word is to rationalise costs, improve performance and increase consumer satisfaction. The main drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels.


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