BPO Services in France

BPO Services in France

Summary

BPO Services in France industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The French BPO services market is expected to generate total revenues of $10.4bn in 2020, representing a compound annual growth rate (CAGR) of 3.4% between 2016 and 2020.
  • The HR outsourcing segment is expected to be the market's most lucrative in 2020, with total revenues of $4.1bn, equivalent to 39.3% of the market's overall value.
  • A tighter labor market increased revenue in the HR services segment in 2019, while the BPO market continued to be driven by the strong growth of vertical-specific BPO services.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in France
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in France
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the France bpo services market with five year forecasts
Reasons to Buy
  • What was the size of the France bpo services market by value in 2020?
  • What will be the size of the France bpo services market in 2025?
  • What factors are affecting the strength of competition in the France bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up France's bpo services market?


1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 Company Profiles
8.1. HCL Technologies Limited
8.2. Capgemini SE
8.3. Teleperformance SE
8.4. ISS AS
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: France bpo services market value: $ million, 2016-20(e)
Table 2: France bpo services market category segmentation: $ million, 2020(e)
Table 3: France bpo services market geography segmentation: $ million, 2020(e)
Table 4: France bpo services market value forecast: $ million, 2020-25
Table 5: HCL Technologies Limited: key facts
Table 6: HCL Technologies Limited: Key Employees
Table 7: HCL Technologies Limited: Key Employees Continued
Table 8: Capgemini SE: key facts
Table 9: Capgemini SE: Key Employees
Table 10: Capgemini SE: Key Employees Continued
Table 11: Teleperformance SE: key facts
Table 12: Teleperformance SE: Key Employees
Table 13: Teleperformance SE: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Key Employees
Table 16: France size of population (million), 2016-20
Table 17: France gdp (constant 2005 prices, $ billion), 2016-20
Table 18: France gdp (current prices, $ billion), 2016-20
Table 19: France inflation, 2016-20
Table 20: France consumer price index (absolute), 2016-20
Table 21: France exchange rate, 2015-19
List of Figures
Figure 1: France bpo services market value: $ million, 2016-20(e)
Figure 2: France bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: France bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: France bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in France, 2020
Figure 6: Drivers of buyer power in the bpo services market in France, 2020
Figure 7: Drivers of supplier power in the bpo services market in France, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in France, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in France, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in France, 2020

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook