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BPO Services in France

BPO Services in France

Summary

BPO Services in France industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the France bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The French BPO Services market had total revenues of $6bn in 2017, representing a compound annual growth rate (CAGR) of 4.2% between 2013 and 2017.
  • The CRM BPO segment was the market's most lucrative in 2017, with total revenues of $1.7bn, equivalent to 28.4% of the market's overall value.
  • The French market is the third largest in Europe and has grown robustly in recent years.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in France
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in France
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the France bpo services market with five year forecasts
Reasons to buy
  • What was the size of the France bpo services market by value in 2017?
  • What will be the size of the France bpo services market in 2022?
  • What factors are affecting the strength of competition in the France bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up France's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 16
New entrants 17
Threat of substitutes 19
Degree of rivalry 20
Leading Companies 21
Capgemini SE 21
HCL Technologies Limited 24
ISS AS 28
Teleperformance SE 32
Macroeconomic Indicators 36
Country data 36
Methodology 38
Industry associations 39
Related MarketLine research 39
Appendix 40
About MarketLine 40
List of Tables
Table 1: France bpo services market value: $ million, 2013-17
Table 2: France bpo services market category segmentation: $ million, 2017
Table 3: France bpo services market geography segmentation: $ million, 2017
Table 4: France bpo services market value forecast: $ million, 2017-22
Table 5: Capgemini SE: key facts
Table 6: Capgemini SE: key financials ($)
Table 7: Capgemini SE: key financials (€)
Table 8: Capgemini SE: key financial ratios
Table 9: HCL Technologies Limited: key facts
Table 10: HCL Technologies Limited: key financials ($)
Table 11: HCL Technologies Limited: key financial ratios
Table 12: ISS AS: key facts
Table 13: ISS AS: key financials ($)
Table 14: ISS AS: key financials (DKK)
Table 15: ISS AS: key financial ratios
Table 16: Teleperformance SE: key facts
Table 17: Teleperformance SE: key financials ($)
Table 18: Teleperformance SE: key financials (€)
Table 19: Teleperformance SE: key financial ratios
Table 20: France size of population (million), 2013-17
Table 21: France gdp (constant 2005 prices, $ billion), 2013-17
Table 22: France gdp (current prices, $ billion), 2013-17
Table 23: France inflation, 2013-17
Table 24: France consumer price index (absolute), 2013-17
Table 25: France exchange rate, 2013-17
List of Figures
Figure 1: France bpo services market value: $ million, 2013-17
Figure 2: France bpo services market category segmentation: % share, by value, 2017
Figure 3: France bpo services market geography segmentation: % share, by value, 2017
Figure 4: France bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in France, 2017
Figure 6: Drivers of buyer power in the bpo services market in France, 2017
Figure 7: Drivers of supplier power in the bpo services market in France, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in France, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in France, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in France, 2017
Figure 11: Capgemini SE: revenues & profitability
Figure 12: Capgemini SE: assets & liabilities
Figure 13: HCL Technologies Limited: revenues & profitability
Figure 14: HCL Technologies Limited: assets & liabilities
Figure 15: ISS AS: revenues & profitability
Figure 16: ISS AS: assets & liabilities
Figure 17: Teleperformance SE: revenues & profitability
Figure 18: Teleperformance SE: assets & liabilities

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