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BPO Services in Europe

BPO Services in Europe

Summary

BPO Services in Europe industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Europe bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The European BPO Services market had total revenues of $51.5bn in 2017, representing a compound annual growth rate (CAGR) of 3.3% between 2013 and 2017.
  • The CRM BPO segment was the market's most lucrative in 2017, with total revenues of $14.9bn, equivalent to 29% of the market's overall value.
  • The UK made up over 40% of European revenue in 2017, with Germany and France as the second and third largest, having contributed 12% and 11.6% respectively.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Europe
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Europe
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Europe bpo services market with five year forecasts
Reasons to buy
  • What was the size of the Europe bpo services market by value in 2017?
  • What will be the size of the Europe bpo services market in 2022?
  • What factors are affecting the strength of competition in the Europe bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Europe's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 16
New entrants 17
Threat of substitutes 19
Degree of rivalry 20
Leading Companies 21
Accenture plc 21
Bertelsmann SE & Co. KGaA 25
Capgemini SE 29
ISS AS 32
Methodology 36
Industry associations 37
Related MarketLine research 37
Appendix 38
About MarketLine 38
List of Tables
Table 1: Europe bpo services market value: $ billion, 2013-17
Table 2: Europe bpo services market category segmentation: $ billion, 2017
Table 3: Europe bpo services market geography segmentation: $ billion, 2017
Table 4: Europe bpo services market value forecast: $ billion, 2017-22
Table 5: Accenture plc: key facts
Table 6: Accenture plc: key financials ($)
Table 7: Accenture plc: key financial ratios
Table 8: Bertelsmann SE & Co. KGaA: key facts
Table 9: Bertelsmann SE & Co. KGaA: key financials ($)
Table 10: Bertelsmann SE & Co. KGaA: key financials (€)
Table 11: Bertelsmann SE & Co. KGaA: key financial ratios
Table 12: Capgemini SE: key facts
Table 13: Capgemini SE: key financials ($)
Table 14: Capgemini SE: key financials (€)
Table 15: Capgemini SE: key financial ratios
Table 16: ISS AS: key facts
Table 17: ISS AS: key financials ($)
Table 18: ISS AS: key financials (DKK)
Table 19: ISS AS: key financial ratios
List of Figures
Figure 1: Europe bpo services market value: $ billion, 2013-17
Figure 2: Europe bpo services market category segmentation: % share, by value, 2017
Figure 3: Europe bpo services market geography segmentation: % share, by value, 2017
Figure 4: Europe bpo services market value forecast: $ billion, 2017-22
Figure 5: Forces driving competition in the bpo services market in Europe, 2017
Figure 6: Drivers of buyer power in the bpo services market in Europe, 2017
Figure 7: Drivers of supplier power in the bpo services market in Europe, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Europe, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in Europe, 2017
Figure 11: Accenture plc: revenues & profitability
Figure 12: Accenture plc: assets & liabilities
Figure 13: Bertelsmann SE & Co. KGaA: revenues & profitability
Figure 14: Bertelsmann SE & Co. KGaA: assets & liabilities
Figure 15: Capgemini SE: revenues & profitability
Figure 16: Capgemini SE: assets & liabilities
Figure 17: ISS AS: revenues & profitability
Figure 18: ISS AS: assets & liabilities

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