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BPO Services in Brazil

BPO Services in Brazil

Summary

BPO Services in Brazil industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Brazil bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Brazilian BPO Services market had total revenues of $1.4bn in 2017, representing a compound annual growth rate (CAGR) of 5.7% between 2013 and 2017.
  • The vertical-specific BPO segment was the market's most lucrative in 2017, with total revenues of $0.4bn, equivalent to 27.7% of the market's overall value.
  • Brazil is losing its outsourcing competitiveness compared to other countries in the region, such as Mexico or Colombia.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Brazil
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Brazil
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Brazil bpo services market with five year forecasts
Reasons to buy
  • What was the size of the Brazil bpo services market by value in 2017?
  • What will be the size of the Brazil bpo services market in 2022?
  • What factors are affecting the strength of competition in the Brazil bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Brazil's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 16
New entrants 17
Threat of substitutes 19
Degree of rivalry 20
Leading Companies 21
Genpact Limited 21
HCL Technologies Limited 24
Infosys Limited 28
ISS AS 32
Macroeconomic Indicators 36
Country data 36
Methodology 38
Industry associations 39
Related MarketLine research 39
Appendix 40
About MarketLine 40
List of Tables
Table 1: Brazil bpo services market value: $ million, 2013-17
Table 2: Brazil bpo services market category segmentation: $ million, 2017
Table 3: Brazil bpo services market geography segmentation: $ million, 2017
Table 4: Brazil bpo services market value forecast: $ million, 2017-22
Table 5: Genpact Limited: key facts
Table 6: Genpact Limited: key financials ($)
Table 7: Genpact Limited: key financial ratios
Table 8: HCL Technologies Limited: key facts
Table 9: HCL Technologies Limited: key financials ($)
Table 10: HCL Technologies Limited: key financial ratios
Table 11: Infosys Limited: key facts
Table 12: Infosys Limited: key financials ($)
Table 13: Infosys Limited: key financials (Rs.)
Table 14: Infosys Limited: key financial ratios
Table 15: ISS AS: key facts
Table 16: ISS AS: key financials ($)
Table 17: ISS AS: key financials (DKK)
Table 18: ISS AS: key financial ratios
Table 19: Brazil size of population (million), 2013-17
Table 20: Brazil gdp (constant 2005 prices, $ billion), 2013-17
Table 21: Brazil gdp (current prices, $ billion), 2013-17
Table 22: Brazil inflation, 2013-17
Table 23: Brazil consumer price index (absolute), 2013-17
Table 24: Brazil exchange rate, 2013-17
List of Figures
Figure 1: Brazil bpo services market value: $ million, 2013-17
Figure 2: Brazil bpo services market category segmentation: % share, by value, 2017
Figure 3: Brazil bpo services market geography segmentation: % share, by value, 2017
Figure 4: Brazil bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in Brazil, 2017
Figure 6: Drivers of buyer power in the bpo services market in Brazil, 2017
Figure 7: Drivers of supplier power in the bpo services market in Brazil, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in Brazil, 2017
Figure 11: Genpact Limited: revenues & profitability
Figure 12: Genpact Limited: assets & liabilities
Figure 13: HCL Technologies Limited: revenues & profitability
Figure 14: HCL Technologies Limited: assets & liabilities
Figure 15: Infosys Limited: revenues & profitability
Figure 16: Infosys Limited: assets & liabilities
Figure 17: ISS AS: revenues & profitability
Figure 18: ISS AS: assets & liabilities

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