BPO Services in Brazil industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Essential resource for top-line data and analysis covering the Brazil bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
The Brazilian BPO Services market had total revenues of $1,287.1m in 2016, representing a compound annual growth rate (CAGR) of 12.2% between 2012 and 2016.
Brazil leads the region in terms of national value of the BPO market. Nevertheless Brazil is losing its outsourcing competitiveness to other countries in the region such as Mexico or Colombia. The reason behind this is related to international labor regulations and the high cost of labor.
The performance of the market is forecast to decelerate, with an anticipated CAGR of 7.2% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $1,822.8m by the end of 2021.
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Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
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What was the size of the Brazil bpo services market by value in 2016?
What will be the size of the Brazil bpo services market in 2021?
What factors are affecting the strength of competition in the Brazil bpo services market?
How has the market performed over the last five years?
What are the main segments that make up Brazil's bpo services market?