BPO Services in Australia - Market Summary, Competitive Analysis and Forecast to 2025
Summary
BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Australian BPO services market had total revenue of $5.3bn in 2020, representing a compound annual rate of change (CARC) of -3.4% between 2016 and 2020.
- The HR Outsourcing segment was the market's most lucrative in 2020, with total revenue of $1.8bn, equivalent to 33.7% of the market's overall value.
- Services provided within this market include social media management, automation, and cloud services.
- Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in Australia
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts
- What was the size of the Australia bpo services market by value in 2020?
- What will be the size of the Australia bpo services market in 2025?
- What factors are affecting the strength of competition in the Australia bpo services market?
- How has the market performed over the last five years?
- How large is Australia’s bpo services market in relation to its regional counterparts?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive Landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What were the most recent market developments?
- 8 Company Profiles
- 8.1. Infosys Limited
- 8.2. HCL Technologies Limited
- 8.3. ISS AS
- 8.4. NCR Corp
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- List of Tables
- Table 1: Australia bpo services market value: $ million, 2016-20
- Table 2: Australia bpo services market category segmentation: $ million, 2020
- Table 3: Australia bpo services market geography segmentation: $ million, 2020
- Table 4: Australia bpo services market value forecast: $ million, 2020-25
- Table 5: Infosys Limited: key facts
- Table 6: Infosys Limited: Annual Financial Ratios
- Table 7: Infosys Limited: Key Employees
- Table 8: Infosys Limited: Key Employees Continued
- Table 9: HCL Technologies Limited: key facts
- Table 10: HCL Technologies Limited: Annual Financial Ratios
- Table 11: HCL Technologies Limited: Key Employees
- Table 12: HCL Technologies Limited: Key Employees Continued
- Table 13: ISS AS: key facts
- Table 14: ISS AS: Annual Financial Ratios
- Table 15: ISS AS: Key Employees
- Table 16: NCR Corp: key facts
- Table 17: NCR Corp: Annual Financial Ratios
- Table 18: NCR Corp: Key Employees
- Table 19: NCR Corp: Key Employees Continued
- Table 20: Australia size of population (million), 2016-20
- Table 21: Australia gdp (constant 2005 prices, $ billion), 2016-20
- Table 22: Australia gdp (current prices, $ billion), 2016-20
- Table 23: Australia inflation, 2016-20
- Table 24: Australia consumer price index (absolute), 2016-20
- Table 25: Australia exchange rate, 2016-20
- List of Figures
- Figure 1: Australia bpo services market value: $ million, 2016-20
- Figure 2: Australia bpo services market category segmentation: % share, by value, 2020
- Figure 3: Australia bpo services market geography segmentation: % share, by value, 2020
- Figure 4: Australia bpo services market value forecast: $ million, 2020-25
- Figure 5: Forces driving competition in the bpo services market in Australia, 2020
- Figure 6: Drivers of buyer power in the bpo services market in Australia, 2020
- Figure 7: Drivers of supplier power in the bpo services market in Australia, 2020
- Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2020
- Figure 9: Factors influencing the threat of substitutes in the bpo services market in Australia, 2020
- Figure 10: Drivers of degree of rivalry in the bpo services market in Australia, 2020
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