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BPO Services in Australia

BPO Services in Australia

Summary

BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Australia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Australian BPO Services market had total revenues of $3.7bn in 2017, representing a compound annual growth rate (CAGR) of 3.4% between 2013 and 2017.
  • The HR outsourcing segment was the market's most lucrative in 2017, with total revenues of $1040.5m, equivalent to 28.3% of the market's overall value.
  • The Australian market makes up 16.9% of the Asia-Pacific region, making it the second largest contributor after Japan.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Australia
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts
Reasons to buy
  • What was the size of the Australia bpo services market by value in 2017?
  • What will be the size of the Australia bpo services market in 2022?
  • What factors are affecting the strength of competition in the Australia bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Australia's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 15
Supplier power 16
New entrants 17
Threat of substitutes 18
Degree of rivalry 19
Leading Companies 20
HCL Technologies Limited 20
Infosys Limited 24
ISS AS 28
NCR Corporation 32
Macroeconomic Indicators 35
Country data 35
Methodology 37
Industry associations 38
Related MarketLine research 38
Appendix 39
About MarketLine 39
List of Tables
Table 1: Australia bpo services market value: $ million, 2013-17
Table 2: Australia bpo services market category segmentation: $ million, 2017
Table 3: Australia bpo services market geography segmentation: $ million, 2017
Table 4: Australia bpo services market value forecast: $ million, 2017-22
Table 5: HCL Technologies Limited: key facts
Table 6: HCL Technologies Limited: key financials ($)
Table 7: HCL Technologies Limited: key financial ratios
Table 8: Infosys Limited: key facts
Table 9: Infosys Limited: key financials ($)
Table 10: Infosys Limited: key financials (Rs.)
Table 11: Infosys Limited: key financial ratios
Table 12: ISS AS: key facts
Table 13: ISS AS: key financials ($)
Table 14: ISS AS: key financials (DKK)
Table 15: ISS AS: key financial ratios
Table 16: NCR Corporation: key facts
Table 17: NCR Corporation: key financials ($)
Table 18: NCR Corporation: key financial ratios
Table 19: Australia size of population (million), 2013-17
Table 20: Australia gdp (constant 2005 prices, $ billion), 2013-17
Table 21: Australia gdp (current prices, $ billion), 2013-17
Table 22: Australia inflation, 2013-17
Table 23: Australia consumer price index (absolute), 2013-17
Table 24: Australia exchange rate, 2013-17
List of Figures
Figure 1: Australia bpo services market value: $ million, 2013-17
Figure 2: Australia bpo services market category segmentation: % share, by value, 2017
Figure 3: Australia bpo services market geography segmentation: % share, by value, 2017
Figure 4: Australia bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in Australia, 2017
Figure 6: Drivers of buyer power in the bpo services market in Australia, 2017
Figure 7: Drivers of supplier power in the bpo services market in Australia, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Australia, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in Australia, 2017
Figure 11: HCL Technologies Limited: revenues & profitability
Figure 12: HCL Technologies Limited: assets & liabilities
Figure 13: Infosys Limited: revenues & profitability
Figure 14: Infosys Limited: assets & liabilities
Figure 15: ISS AS: revenues & profitability
Figure 16: ISS AS: assets & liabilities
Figure 17: NCR Corporation: revenues & profitability
Figure 18: NCR Corporation: assets & liabilities

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