BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Essential resource for top-line data and analysis covering the Australia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
The Australian BPO Services market had total revenues of $3,615.8m in 2016, representing a compound annual growth rate (CAGR) of 5.1% between 2012 and 2016.
The Australian market is large in Asia-Pacific more than double the size of the Chinese market. Only Japan is larger in value terms, which is unusual, compared to most industries in the region.
The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.9% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $4,386.2m by the end of 2021.
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Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia
Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts
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What was the size of the Australia bpo services market by value in 2016?
What will be the size of the Australia bpo services market in 2021?
What factors are affecting the strength of competition in the Australia bpo services market?
How has the market performed over the last five years?
What are the main segments that make up Australia's bpo services market?