Market Research Logo

Telemarketing Bureaus and Other Contact Centers - The 2018 U.S. Market Research Report (Covers 2009-2022)

Telemarketing Bureaus and Other Contact Centers - The 2018 U.S. Market Research Report (Covers 2009-2022)

This comprehensive 2018 Market Research Report is an in-depth evaluation of the Telemarketing Bureaus and Other Contact Centers industry in the United States.

Kentley Insights' Market Research Reports are based on millions of annual comprehensive business surveys. This report is utilized for a range of strategic purposes, including benchmarking, due diligence, cost cutting, planning, evaluating opportunities, forecasting, streamlining, and gap analysis. This report is loaded with over 100 insightful data sets, such historical and forecasted industry sales, operating expense details, product line breakdown, financial ratios, benchmarks, wages, profitability, organizational analysis, revenue per employee, state statistics, price inflation, consolidation analysis, firm dynamics, pay ranges for different roles, firm size data, employment, and much more.

This industry comprises establishments primarily engaged in providing telemarketing services on a contract or fee basis for others, such as: (1) promoting clients’ products or services by telephone, (2) taking orders for clients by telephone, and (3) soliciting contributions or providing information for clients by telephone. These establishments never own the product or provide the services they are representing and generally can originate and/or receive calls for others.

This is the one market research report to help you make the right strategic decisions.

Also, check out some select highlights from this particular report on the Telemarketing Bureaus and Other Contact Centers industry:

INDUSTRY SIZE & ATTRACTIVENESS

In 2017, industry sales were $17.8 billion
Buy now for historical and forecasted market size

INDUSTRY GROWTH

Over the past 3 years, the industry has grown at an annual rate of 4.7%
Buy now for historical, annual and forecasted growth rates

COMPANY GROWTH

There are 2,743 companies in the industry
Learn more about the historical and forecasted industry composition

SALES PER COMPANY

In 2017, the average sales per company was $6.5 million
Buy now for historical and forecasted sales per company

INFLATION & PRICING

2018 forecasted inflation is 1.4%
Buy now for historical industry inflation and the 5-year forecast

COMPANY SIZE BENCHMARKS

From 2012 to 2017, the number of companies with 20-99 employees declined -0.7%
Discover many more insights by size of company

PROFITABILITY

For unprofitable companies, the average net loss is -7.3%
Buy now to learn more about profitability dynamics

FINANCIAL RATIO BENCHMARKS

Companies in the industry average a Fixed Asset Turnover ratio of 5
Benchmark nine other important financial ratios

RIGHTSIZING ANALYSIS

Employee productivity is $42,277
Buy now for historical and forecasted employee productivity

EXPENSE BENCHMARKING

2.4% of expenses is spent on health insurance
Benchmark against 24 other expense categories

OPERATING EXPENSES

In 2017, industry operating expenses grew 4.7%
Buy now for historical and forecasted OPEX

PAYROLL

In 2017, payroll per employee was $21,995
Get the full picture with historicals and the 2018 and 5-year forecasts

PAYROLL BY STATE

California averages $33,083 in payroll per employee
Buy now for payroll stats on other states

JOB CATEGORIZATION BENCHMARKS

3.5% of employees in the industry are in management positions
Benchmark against 13 other job categories

JOB CATEGORIZATION PAY RANGES

The average industry hourly pay for office and administrative jobs is $16.03
Buy now for the bottom 10%, 25%, average, top 75% and 90% pay ranges in 14 job categories

The above highlights represent a small fraction of what you will find in this report.


Page 1-2 - Report Overview
Page 3 - Industry Overview
Methodology
Industry Definition & Examples
Page 4 - Industry Snapshot - Revenue & Growth
Page 5 - Industry Snapshot - Costs & Profitability
Section One
REVENUE & GROWTH BENCHMARKS
Page 7 - Industry Growth Details
Industry Revenues
Firms
Establishments
2009-2017 Historical Figures
Forecasts 2018 and the Next 5 Years
Page 8 - Growth Benchmarks
Revenues per Firm
Revenues per Establishment
Establishments per Firm
2009-2017 Historical Figures
Forecasts 2018 and the Next 5 Years
Page 9 - Breakdown of Product Lines
Percentage of Revenue from Product Lines
2009 versus 2015
Page 10 - Product Line Growth
5 Year CAGR
Page 11 - Services Subsector Growth
Sales and 5 Year CAGR
Page 12 - Income vs. Revenue Growth Matrix
Service Subsectors vs. Industry
Page 13 - Sales per Capita by State
Sales per Capita and State Rankings
Page 14 - Sales as a Percent of Income by State
Sales as a % of Income and State Rankings
Page 15 - Sales per Establishment by State
Sales per Establishment and State Rankings
Page 16 - Pricing & Inflation
Annual Inflation - Indexed to 2006
2009-2017 Historical Figures
Forecasts 2018 and the Next 5 Years
Monthly Inflation Figures for the Past 3 Years
Page 17 - Consolidation Analysis
Number of Firms by Size of Firm
Number of Establishments by Size of Firm
Establishments per Firm by Size of Firm
2012 versus 2017
Page 18 - Employment by Firm Size
Number of Employees by Firm Size
Employees per Firm by Size of Firm
Employees per Establishment by Size of Firm
2012 versus 2017
Page 19 - Services Subsector Consolidation Analysis
Number of Firms
Number of Establishments
3 Year CAGR
Page 20 - Services Subsector Consolidation Analysis
Establishments per Firm
Employees per Firm
3 Year CAGR
Section Two
COST, CAPITAL & PROFIT BENCHMARKS
Page 22 - Profitability & Financial Ratio Analysis
Percent of Companies that are Profitable
Average Net Income as a Percent of Revenue
Financial Ratios - 10 ratios, such as Total Asset
Turnover, Assets to Liabilities, Return on
Net Worth, Solvency Ratio
Page 23 - Operating Expenses
Industry Operating Expenses
Industry Revenue vs. Operating Expense Growth
Operating Expense as a Percent of Revenue
2009-2017 Historical Figures
Forecasts 2018 and the Next 5 Years
Page 24 - Operating Expenses by Firm & Establishment
Operating Expenses per Firm
Operating Expenses per Establishment
Revenue vs. Expenses Growth per Establishment
2009-2017 Historical Figures
Forecasts 2018 and the Next 5 Years
Page 25 - Operating Expense Detail
Employee Expenses
Property Expenses
Equipment Expenses
IT Expenses
Inventory Handling & Supplies Expenses
Miscellaneous Expenses
Page 26 - Productivity & Industry Employment
Revenue per Employee
Total Industry Employees
Employees per Firm
2009-2017 Historical Figures
Forecasts 2018 and the Next 5 Years
Page 27 - Employee Productivity by State
Revenue per Employee and State Rankings
Page 28 - Industry Payroll
Payroll per Employee
Payroll per Firm
Payroll per Establishment
2009-2017 Historical Figures
Forecasts 2018 and the Next 5 Years
Page 29 - Payroll by Size of Firm
Payroll per Firm
Payroll per Establishment
Payroll per Employee
2012 versus 2017
Page 30 - Payroll per Employee by State
Payroll per Employee and State Rankings
Page 31 - Job Categorization Benchmarks
Management & Finance
Sales & Marketing
Technology, Engineering, Science
Service, Support & Training
Operations
Percent of Industry Employees
Page 32 - Job Categorization Pay Ranges
Management & Finance
Sales, Service & Marketing
Operations
Pay Bands - Bottom 10% & 25%, Mean, Top 25% & 10%
Page 33 - Top 20 Jobs Breakdown
Percent of Total Employees
Page 34 - Top 20 Jobs Pay
Pay Bands - Bottom 10% & 25%, Mean, Top 25% & 10%
Page 35 - Total Employment by State
Number of Employees and State Rankings
Page 36 - Population to Every Employee by State
Number of Residents to Industry Employee
State Rankings
Page 37 - Overview of Kentley Insights

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report