Outsourced Contact Centers - US Industry Market Research Report (Covers 2010-2023)

Outsourced Contact Centers - US Industry Market Research Report (Covers 2010-2023)

The 2019 Outsourced Contact Centers Market Research Report is an in-depth assessment of the industry in the U.S. with over 100+ data sets covering 2010-2023.

The Outsourced Contact Centers industry includes companies primarily engaged in providing customer support and marketing services on a contract or fee basis for others, utilizing many forms of communication channels including telephone, email, chat, social networking and other channels to(1) promote clients' products or services, (2) take orders for clients, (3) answer inquiries and questions related to a company's products, services and policies and (3) soliciting contributions or providing information for clients. These companies never own the product or provide the services they are representing and generally can originate and/or receive calls, emails, chats and other forms of communications for others.

This report aggregately covers: Outsourced customer service : Customer service call centers : Contact centers : Order-taking for clients over the Internet : Online customer service centers : Telemarketing bureaus : Telemarketing services on a contract or fee basis : Telephone call centers : Telephone solicitation services on a contract or fee basis.

Our analysts created the report utilizing extensive business surveys and econometrics. Professionals utilize this report for market sizing, growth planning, benchmarking, due diligence, cost-cutting, strategic planning, understanding industry dynamics, evaluating opportunities, forecasting, streamlining, and gap analysis. The report includes insightful industry data sets such as historical and forecasted industry sales, operating expense details, product line breakdown, BCG matrix, financial ratios, benchmarks, payroll, state statistics, profitability, organizational analysis, revenue per employee, price inflation, consolidation analysis, firm dynamics, pay ranges for different roles, firm size data, employment, data by state, and much more.

Below are select highlights from the report:

INDUSTRY SIZE

In 2018, industry sales were $17.1 billion
Purchase now for historical and forecasted market size

INDUSTRY GROWTH

Over the past 3 years, the industry has grown at an annual rate of 2.5%
The report has historical, annual and forecasted growth rates

COMPANY GROWTH

There are 2,726 companies in the industry
Learn more about the historical and forecasted industry composition

SALES PER COMPANY

In 2018, the average sales per company was $6.2 million
Purchase now for historical and forecasted sales per company

INFLATION & PRICING

2019 forecasted inflation is 3.2%
The report has historicals, 4 years of monthly figures, and the 5-year forecast

PROFITABILITY

For unprofitable companies, the average net loss is -8.2%
The report has more on market and profitability dynamics

RIGHTSIZING ANALYSIS

Employee productivity is $41,229
Learn more about historical and forecasted employee productivity

EXPENSE BENCHMARKING

2.4% of expenses is spent on health insurance
Benchmark against 24 other expense categories

OPERATING EXPENSES

In 2018, industry operating expenses grew 1.5%
Purchase now for historical and forecasted OPEX

PAYROLL

In 2018, payroll per employee was $21,590
Get the full picture with historicals and the 2019 and 5-year forecasts

PAYROLL BY STATE

California averages $31,555 in payroll per employee
Purchase now for payroll stats on other states

JOB CATEGORIZATION BENCHMARKS

3.5% of employees in the industry are in management positions
Benchmark against 13 other job categories

JOB CATEGORIZATION PAY RANGES

The average industry hourly pay for office and administrative jobs is $15.29
Purchase now for the bottom 10%, 25%, average, top 75% and 90% pay ranges in 14 job categories
The above highlights represent a small fraction of what you will find in this report.

Purchase the 2019 Outsourced Contact Centers Market Research Report now to unlock the insight from one of the most trusted research firms.