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Retail Clinics and the In-Store Healthcare Market 2009: Bright Spot in the Current Economy?


Attention: There is an updated edition available for this report.

The appearance of in-store health clinics is a significant trend for pharmaceutical and POC diagnostic market watchers, as well as for those in retail. When last Kalorama published the first syndicated market research study on the emerging trend of in-store clinics in 2007, retail clinics were a novel trend. Now, with a few years of activity, they are established in food, drug, mass merchandizing and other stores, with both successes and failures. There is growth in some projects, scalebacks in others. Kalorama has analyzed these developments and returned to examine the state of the market in 2009.

In this market research report, Kalorama outlines many of the factors that will determine the future of the retail clinic concept:

  • Overview of Successes and Failures in this Market
  • What Consumers Think About Retail Clinics
  • Statistics on the Current Number of Clinics in the U.S.
  • Projections for Future Growth of Clinics
  • Markets for Vaccines to Retail Clinics
  • Markets for POC Diagnostic Products to Retail clinics
  • Calculations of the Indirect Revenue that retail clinics can add to Store Income.
  • Types of Stores (Food Store, Drug Store, Mass Merchandize or box store, Other) that will most benefit from retail clinics
  • How the 2009 economy will shape the retail clinic market
  • Other Trends That will Impact this Market
  • Company Profiles of Major Retail Clinic Companies
Information for this report was gathered from a wide variety of published sources including company reports, catalogs, materials and public filings; government documents; trade journals; newspapers and business press; analysts’ reports and other sources. Interviews with company representatives were conducted to capture the perspectives from industry participants’ point of view and assess trends, and form the basis of the forecasting and competitive analysis. Dollar figures represent the U.S. market and are expressed in current dollars. Sales estimates are provided for the historic 2003 to 2008 period and forecasts are provided through 2013. The size of each market segment refers to manufacturers’ revenues.


New York, September 28, 2009 - Americans may be as likely to get a flu shot at one of the nation’s largest pharmacy chains as in a doctor’s office or clinic. That should not be surprising, according to healthcare market research publisher Kalorama Information. The nation’s major drugstores have been using flu shot programs to earn revenue and to draw customers in the store to make other purchases, an indirect revenue strategy that Kalorama Information predicted in its reports on the retail clinic phenomenon in recent years.

Walgreen’s pharmacies began delivering flu shots on September 1st of this year and the chain has already exceeded its 2008 total of 1.2 million shots, according to reports in other media outlets. CVS pharmacies with a MinuteClinic in the store are also offering the vaccine with no appointment necessary, and Rite Aid has offered walk-in flu shots at some locations without an appointment and at other locations if customers call first. The costs of the shots range from $18 to $25.

“Using medical services to get shoppers into the stores is a tactic that we’ve noticed in the drugstore industry recently,” said Bruce Carlson, Publisher of Kalorama Information. “But with all the attention on the flu right now, retailers have really seized this opportunity.”

Kalorama Information has observed in recent years how thousands of retail stores have built clinics within the store environment to service low-cost medical needs. Drugstores are utilizing these clinics to administer the vaccines where they can, but where there is no retail clinic, they are operating out of temporary clinics set up in the pharmacy area of the stores. According to Kalorama Information, it’s no surprise why retailers would be in such a rush to take the place of government clinics and physician offices in administering flu vaccines.

“The stores earn revenue off the flu shots, but that is only part of the business model,” Carlson said. “The real benefit comes from getting customers in the door where they can be expected to purchase over-the-counter pharmaceuticals, health and beauty aids, and other products.”

In its report Retail Clinics and In-Store Healthcare 2009: Bright Spot in the Current Economy? Kalorama Information indicated that U.S. drugstores saw $132 million of additional indirect revenue in stores that had a retail clinic in 2008, a number that should grow with increasing utilization of medical services in retail stores. The report details statistics on retail clinic stores, major companies in the industry and growth forecasts.

About Kalorama Information
Kalorama Information supplies the latest in independent market research in the life sciences, as well as a full range of custom research services.

  • Executive Summary
    • SCOPE AND METHODOLOGY
    • THE U.S. HEALTHCARE MARKET
      • The Need for Alternatives
      • Healthcare Reform
    • OUT OF POCKET EXPENDITURES
    • RETAIL CLINICS BUSINESS
    • SUPPLIERS
    • RETAIL OUTLETS
    • DRUG STORES
      • Food Stores
      • Mass Merchandisers
      • Other Outlets
    • ISSUES AND TRENDS
      • Slowing Economy
      • Competition with Primary Care Providers
      • Regulation
      • Development of Standards
      • Expansion of Services
      • Labor Shortages
  • Introduction
    • RETAIL CLINICS TODAY
      • Business Model
      • Consumer Response
        • Table Consumer Response to Retail Clinics
        • Table Type of Consumers More Willing to Try Retail Clinics .
      • Growth Drivers
      • Challenges
        • Table Estimated Number of U.S. Convenience Clinics, 2009 - 2013
        • Table Characteristics of Retail Outlets, 2009 (Type of Shopper, Typical Frequency, Products Purchased, Degree of Health Care Products Purchased, Loyalty to Store, Level of Browsing, Level of Trust, Volume of Traffic )
      • Systems and Scheduling
      • Funding and Expansion
        • Table Benefits and Drawbacks of Convenience Clinic Funding Approaches, 2009
  • Retail Clinic Business
    • SERVICE PROVIDERS
    • THE INDUSTRY
    • RETAIL CLINIC SALES FORECASTS
      • Table The U.S. Market for Retail Clinic Services 2003-2013
    • THE MARKET
    • COMPETITITVE POSITIONS OF KEY PLAYERS
      • Table Leading Service Providers' Revenues and Market Share U.S. Market for Convenience Clinics 2008
  • Diagnostic and Pharmaceutical Markets in Retail Clinics
    • Table Sales to Retail Clinics by Supplier Segment 2003-2013 ($ Million)
    • POINT OF CARE TESTS
      • The Industry
        • Table U.S. Professional POC Test Sales 2003-2013
      • Competitive Positions of Key Players
        • Table Leading POC Test Makers' U.S. Revenues and Market Share 2008
    • Convenience Clinic Sales Forecasts
      • Table U.S. Professional POC Test Sales to Retail Clinics, 2003-2013
    • CLINICAL CHEMISTRY AND IMMUNOASSAYS
    • The Industry
      • Table U.S. Clinical Chemistry and Immunoassay Sales, 2003-2013
      • Table Leading Clinical Chemistry and Immunoassay Suppliers' Revenues and Market Share 2008
      • Table U.S. Clinical Chemistry and Immunoassay Sales to Convenience Clinics, 2003-2013
    • VACCINES
      • Table Diseases for which Vaccines are Available in the U.S., 2009
      • Table U.S. Market for Preventative Vaccines 2003-2013
      • Table Leading Vaccine Manufacturers'
    • U.S. Revenues and Market Share 2008
      • Convenience Clinic Sales Forecasts
        • Table U.S. Vaccine Sales to Convenience Clinics, 2003-2013
  • Retail Outlets for Clinics
    • Table Number of Retail Clinics by Type of Retail Outlet, 2003-2013 ($ Million)
    • Table Rents Collected From Retail Clinics by Type of Retail Outlet, 2003-2013 ($ Million)
    • Table Indirect Income Generated by Retail Clinics by Type of Retail Outlet, 2003-2013 ($ Million)
    • DRUG STORE
      • Table Selected Retail Outlet Relationships with Convenience Clinics, 2009
      • Table U.S. Drug Store Sales,, 2003-2013
      • Table Leading U.S. Drug Stores' Revenues and Market Share, 2008
      • Table U.S. Drug Store Direct Retail Clinic Revenues, 2003-2013
      • Table U.S. Drug Store Indirect Retail Clinic Revenues 2003-2013
      • Table U.S. Food Store Sales,, 2003-2013
      • Table Leading Food Stores Revenues and Market Share 2008
      • Table U.S. Food Stores Direct Retail Clinic Revenues 2003-2013
      • Table U.S. Food Store Indirect Retail Clinic Revenues 2003-2013
    • MASS MERCHANDISERS
      • Table U.S. Mass Merchandiser Retail Sales, 2003-2013
    • COMPETITIVE POSITIONS OF KEY PLAYERS
      • Table Leading U.S. Mass Merchandisers Retail Revenues and Market Share 2008
      • Table U.S. Mass Merchandiser Direct Retail Clinic Revenues 2003-2013
      • Table U.S. Mass Merchandiser Indirect Retail Clinic Revenues 2003-2013
    • OTHER OUTLETS
      • Table U.S. Other Retail Sales, 2003-2013
      • Table Leading Other Outlets Revenues and Market Share 2008
      • Table U.S. Other Outlets Direct Retail Clinic Revenues, 2003-2013
      • Table U.S. Other Outlets Indirect Retail Clinic Revenues, 2003-2013
  • Total Market
    • Table Retail Clinic Service Revenues, 2003-2013
    • Table Sales to Retail Clinics by Suppliers 2003-2013 ($ Million)
    • Table Revenues to Retailers from In-Store Clinics, 2003-2013 ($ Million)
  • Issues and Trends
    • SLOWING ECONOMY
    • COMPETITION WITH PRIMARY CARE PROVIDERS
    • REGULATION
      • Overview
        • Table Selected U.S. Federal and State Health Care Oversight Bodies, 2009
      • Regulation of Convenience Clinics
      • Pending Legislation
    • DEVELOPMENT OF STANDARDS
    • EXPANSION OF SERVICES
    • LABOR SHORTAGES
  • Company Profiles
    • ATLANTICARE
    • AURORA QUICK CARE
      • Table AURORA QUICK CARE
    • MEDBASICS
    • MEDDIRECT
    • MINUTECLINIC
    • MY HEALTHY ACCESS
    • QUICK HEALTH
    • NOW MEDICAL CENTERS
    • REDICLINIC
    • SOLANTIC
    • TAKE CARE HEALTH SYSTEMS
    • TARGET CLINIC MEDICAL ASSOCIATES
    • THE LITTLE CLINIC

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