ICT investment trends in large enterprises
Summary
Constant pressure to improve customer satisfaction, maintain a competitive edge to survive in the market, and enhance decision-making abilities has triggered large enterprises to invest in ICT.
Key Findings
Large enterprises are focusing on customer satisfaction and maintaining a competitive edge to survive in the market and are thus planning major investments in ICT in 2016 to enhance their decision making abilities to support their primary business objectives.
The survey also illustrates that large enterprises are investing a major portion of their ICT budget in the core domains of hardware and software in order to reduce downtime, lower operational costs, and achieve operational excellence.
Furthermore, investment in network and communication equipment and security constitutes the major portion of the hardware budget, while the software budget is primarily dominated by investment in software licenses and vendors’ support costs/maintenance.
Synopsis
ICT investment trends in large enterprises presents the findings from a survey of 596 large enterprises regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how large enterprises currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting. The report illustrates the core technologies that large enterprises are investing in, including cloud computing, security products, internet of things (IoT), and network services. The survey also highlights the approach to purchasing technology adopted by large enterprises. Through Kable’s survey, the report aims to provide a better insight to ICT vendors and service providers when pitching their solutions to large enterprises.
In particular, it provides an in-depth analysis of the following:
How ICT budgets are set to change in 2016 in terms of their overall size
Allocation across the core elements of IT spend, including hardware, software, services, communications, and consulting
Distribution of ICT money in areas such as the networks, applications, service desk, and data centers
Which ICT functions large enterprises are interested in outsourcing
Large enterprises’ investment priorities based on their budget allocations across core technology categories such as cloud computing, security products, IoT, and network services
Factors that are influencing large enterprises’ investments in each technology category
How large enterprises’ IT budgets are currently allocated across various segments within a technology category
Large enterprises’ distribution of their ICT budget across various segments within a technology category
Vendor satisfaction ratings for various core and advanced technology categories
Insight into large enterprises’ preferred buying approaches
Business objectives that large enterprises are looking to achieve through their IT investment strategies
Factors that are influencing large enterprises’ decisions to select an ICT provider
Reasons To Buy
Understand how the large enterprises' ICT landscape is set to change in 2016 to prioritize your target market
Comprehend how ICT money are being allocated by large enterprises in specific geographies and verticals to improve your market penetration
Make effective business decisions by recognizing the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting)
Realign your sales initiatives by understanding the current strategic objectives of large enterprises
Enhance your market segmentation with the included, detailed breakdown of opportunities within selected technology categories (cloud computing, security products, IoT, and network services)
Prioritize your focus areas by understanding which factors are influencing large enterprises’ decisions when selecting an ICT provider
Understand the changes in customers’ priorities and identify the business objectives that large enterprises are looking to achieve through their ICT investment strategies
- 1 Trends in ICT budgets
- 1.1 Introduction
- 1.2 Survey demographics
- 1.3 ICT budget changes
- 1.4 ICT budget allocation by core technology area
- 1.4.1 Hardware budget breakdown
- 1.4.2 Software budget breakdowns
- 1.4.3 Third party IT services expenditure
- 1.4.4 Communications expenditure
- 1.4.5 Cloud computing budget
- 1.5 ICT budget allocation by function
- 1.6 Outsourced IT functions
- 2 ICT investment priorities and vendor satisfaction
- 2.1 Introduction
- 2.1.1 Cloud computing
- 2.1.2 Security products
- 2.1.3 Internet of things (IoT)
- 2.1.4 Network services
- 3 ICT procurement trends
- 3.1 Introduction
- 3.2 Business objectives influencing IT investment strategy
- 3.3 ICT provider selection
- 3.4 Key decision maker for purchasing technology
- 4 Summary
- 4.1 Large enterprises are investing in various ICT domains in 2016 in order to increase customer satisfaction and gain a competitive advantage
- 5 Appendix
- 5.1 Definitions
- 5.2 Further reading
- 5.3 Contact the authors
- List of Figures
- Figure 1: Large enterprises’ ICT survey geographic breakdown
- Figure 2: Large enterprises’ ICT survey industry breakdown
- Figure 3: Recent and expected ICT budget changes among large enterprises
- Figure 4: Large enterprises’ (external) ICT budget allocation, 2015 and 2016
- Figure 5: Large enterprises’ average hardware budget allocation
- Figure 6: Average allocation of software budgets in large enterprise market
- Figure 7: Large enterprises’ average IT services budget allocation
- Figure 8: Large enterprises’ average communications expenditure
- Figure 9: Large enterprises’ average cloud computing budget allocation by technology
- Figure 10: Large enterprises’ average cloud computing budget allocation by implementation type
- Figure 11: Large enterprises’ ICT budget allocation by function, 2015 and 2016
- Figure 12: Outsourced IT functions – large enterprises’ current and future outsourcing priorities
- Figure 13: Cloud computing – large enterprises’ current and future investment priorities
- Figure 14: Cloud computing – selected primary provider and vendor satisfaction among large enterprises
- Figure 15: Security products – large enterprises’ current and future investment priorities
- Figure 16: Security products – primary provider and vendor satisfaction among large enterprises
- Figure 17: IoT – large enterprises’ current and future investment priorities
- Figure 18: IoT – selected primary provider and vendor satisfaction among large enterprises
- Figure 19: Network services – large enterprises’ current and future investment priorities
- Figure 20: Network services – selected primary provider and vendor satisfaction among large enterprises
- Figure 21: Business objectives which influence large enterprises' IT investment strategy
- Figure 22: Factors influencing large enterprises' decision to choose an ICT provider
- Figure 23: Role of key entities in making ICT purchasing decisions
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